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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

Latest News & Events

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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CORPORATE RETAILER OF THE YEAR

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation

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Cooper York are proud to support i2i Football Academy.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Cooper York In The Local Community

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Meet the team

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Joe Dawson

Head of Business
  • Department All

Craig Wallace

General Sales Manager
  • Department Sales

Dan Redpath

Used Car Manager

Matthew Broadfoot

Transaction Manager

Mark Handley

Transaction Manager

Andy Allsopp

Sales Executive

Andy Lidiard

Sales Executive

Danny Burdon

Sales Executive

Francesco Corsaro

Sales Executive

Tom Hinchcliffe

Sales Executive

Tim Green

Sales Executive

Ollie Gutierrez

Sales Executive

Garry Turgoose

Sales Executive

Anthony Phelan

Sales Executive

Andy Forrest

Aftersales Manager
  • Department Sales

Peter Darell

Parts Manager
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Usual high quality

Service

They were helpful and easy to deal with at Cooper York. Much better experience than Stratstone in Leeds where I bought the car - which appears to be too busy. Cooper York took the time to diagnose problems and sort them - and were really helpful.

Service

The service process was excellent and i like the video you are sent from the mechanic showing the health of your car. All I ask is that on the clean of the car is that you hoover the whole car. It's annoying!

Service

Friendly and efficiently. Everything that Harrogate BMW fail at!

Service

Too many visits to fix a recurring fault. This car was sold by Cooper BMW as a new car - the fault was identified at the time I picked the car up. I have had two re-occurrences of the problem. Each needed multiple visits to York.

Service

Came in with a rattle in the boot, tried to fix first time and it got worse, second time went for a test drive found it straight away and no rattle at all now. Job well done by the guys and one satisfied customer.

Service

The agreed completion time was exceeded by 35 minutes without apology nor explanation

Service

Good customer service, my car was collected & returned from my place of work.

Service

There were no issues. Took car in. Service performed. Picked car upEveryone was courteous and helpful

Service

when arrived at dealer parking was a problem,

Service

Everything was completed satisfactorily and without any hassle

Service

Everything they said they would do they did and in the time stated. One of the sales team even helped fit a baby car seat for me that was not easy at the start.

Service

Not all the work needed was done. I cannot get the front tyre dust caps off as they are "welded" on. They still are even after the service - so how the tyre pressures or brake condition etc is "viewed" I do not know......

Service

Was in & out with no delay for both dropping off & collection. Also Emma looked after me very efficiently with the loan car.

Service

Fantastic!

Service

My car has never gone in for a service or a repair and all work completed in one visit. On every occasion you have to order parts and sometimes it takes over a week and is most inconvenient for a second visit .

Service

I rushed to get car in for 9-30. Asked when I would like it back. Said 2pm. Came back not even started then it was rushed through, no valet. No confidence in expensive service being done so quick. Nobody seemed really bothered Left feeling angry

Service

Appointment easy to arrange, loan car available, everything ready on time.

Service

poor comunication from the service girl

Service

Seen fairly promptly on arrival. Lent very nice courtesy car. Went back at agreed time car wasn't ready. Went home and someone returned my car later in the day. Only feedback given 'everything is fine'. Unfortunate as updates done but not explained.

Service

The service at cooper york was as brilliant as ever, however there was some confusion with our courtesy car booking, which resulted in my boyfriend been stranded in york, we live 40mins away, as the customer i did not feel the onus was on me to sort.

Service

Lack of parts availability following egr valve problem. Without cat for four weeks

Service

It took two attempts to rectify the fault on the washer system, car wasn't cleaned on 1st attempt and then had to leave it another day for it to be cleaned after 2nd attempt.

Service

All was done as expected

Service

The service experience was excellent. I was expected, warmly welcomed and went through the work necessary. Saw opportunity for doing my next service and this was slotted without issue into the day's work schedule. Offered hospitality while waiting.

Service

Simple and straightforward booking. Excellent reception staff directed me to service area. Service reception friendly and very helpful and very knowledgeable.

Service

Asked for a recall issue to be sorted whilst the car was in and have just found out it wasn't done so the car will have to go back again, a round trip of 42 miles!

Service

It would be great if you were able to pick up & deliver the car.

Service

usual excellent attention

Service

Service carried out to complete satisfaction

Service

I booked a Fast-track Service which was started on time and finished very quickly whilst I waited. The 2 members of staff (Service Team) were extremely helpful and efficient.

Service

Efficient staff and very friendly and helpful

Service

Work done well and I was dealt with in a courteous & friendly manner.

Service

Staff were polite and efficient, but there wasn't enough of them particularly when returning to collect our car after the service. The service area seemed a bit cramped and chaotic.

Service

First Class. my Car was picked up first thing in the Morning by Andy Forest,Brought back Serviced and perfectly clean

Service

Very impressed with the professionalism, as always, and the quality of the replacement car (had a mini previous time; series 5 this time - very tempting!)

Service

Kept informed throughout, efficiently arranged a follow up visit that is needed. Vehicle handed back clean. Very impressed

Service

Taken care of completely

Service

All work that I requested was completed in a timely manner - vehicle washed and ready to go!

Service

No hassle they just got on with the job.

Service

Did the job in allotted time & valeted my car

Service

Was finding it difficult to get the car to York but Andy the Service Manager came to the house, collected the car and then returned the car later that evening. He is an excellent ambassador for the company.

Service

Bad experience. Approved BMW bought in may but mot experience when the car as 3 year old which was a month ago. Should have had a min 11 months as per approved used benefits. No mention of mot when end manu warranty check completed.

Service

Good reception, good service and kept to time stated

Service

Good communication, everything done on time. Liked the video explanation from the technician.

Service

Service personnel are very easy to deal with and very efficient

Service

Staff so helpful and very polite, kept me informed at all times

Service

A quick efficient service and a good price too

Service

Did what thy said they would and Andy Forrest is always a pleasure to deal with

Service

Excellent service made to feel at ease by Dan the sale man

Service

I was checked in very quickly and efficiently by the service advisor. I decided to wait and the service advisor kept me informed about what was happening and how much longer it would be. The car was lovely and clean.

Service

the cleanliness of the car was not up to standard

Service

Nothing outstanding, a receptionist that merely 'points' rather than answer a question. The only reason this isn't a dissatisfied response is only due to the pre-call I received advising if I wanted my MOT doing at the same time as it was nearly due.

Service

Overall experience was let down by the confusing wait to book my car in with the service team - this could be better organised

Service

Nice friendly staff

Service

Great service

Service

You did what I asked

Service

We made the appointment for service and you were on time and the staff were very oolitewe

Service

Wrong info given. Long wait. Car not washed

Service

friendly staff instant service no hanging around waiting for somebody to serve you

Service

could have phoned once car was ready to come and collect

Service

Excellent service especially from Mike Edson, did what they said they would and o budget.

Service

We were able to coincide the car service, MOT and recall for replacement condenser to the Air Con system. The car was collected from our house then returned when the work was completed.

Service

Quick service, polite courteous and knowledgeable staff

Service

Provided the information required

Service

Staff are very friendly

Service

No issues

Service

The collection and return service was of great help and ensured the service could get done.

Service

No issues with dropping car off or collecting and fully informed of what was happening during the day.

Service

Could not faltthem

Service

My only problem was that I was quoted one price for the service but not informed this was plus vat making a price comparison unfair to local competion who were a few pounds short of coopers bmw but included vat

Service

Coopers staff are always friendly and helpful and they do what they say they are going to do.

Service

Everything ran very smoothly and communications were very good

Service

Mike and Chris on the service team in particular are always very helpful and efficient . Indeed I called on spec last Saturday morning with a blown fuse on my 5 series . Chris came out from the workshops and within 10 mins it was sorted

Service

As always, staff friendly, knowledgable, and very accommodating

Service

Everything completed as required and on time

Service

Great customer service

Service

No courtesy car available

Service

The car was simply dropped off at my home whilst I was working in my home office. I received no communication about what work had been carried out. I specifically flagged concerns with my brakes which do not seem to have been remedied.

Service

When I picked up the car I was told no issues. When I got home I noticed the service report had three 'notifications' which were not discussed when I picked up the car. These items could have easily been rectified.

Service

The estimated price was accurate.

Service

Problem identified then rectified in the predicted timescale and at the forecast price. The attention received was personal, friendly and efficient. What more could I ask for?

Service

Everything was carried out efficiently and the car was delivered back on time.

Service

Seamless service. Much improved from the last BMW I had

Service

The sales person Daniel Feather at BMW York was extremely helpful and knowledgeable about purchase options that would suit me. A very polite young man who was a pleasure to do business with

Sales

The salesman we dealt with, Daniel Burdon, was very good to deal with. A consummate professional, passionate about the BMW brand and wanting to portray BMW cars and Cooper BMW in the best light at all times, while demonstrating great customer skills.

Sales

The car was delivered on time to the specification ordered. The "product genius" spent plenty of time with me to explain the car's features and offered additional help whenever I needed it. Excellent!

Sales

Excellent service. Nothing to complain about.

Sales

Tom is always helpful and explains everything in a clear concise manner. We got the deal we wanted for our new car

Sales

Dan Feather listened to our situation and made sure we were completely happy with the car and financing choices.

Sales

Very helpful, polite and knowledgeable staff.

Sales

The Sales Executive, Oliver Gutierrez was brilliant - extremely knowledgeable, helpful, pleasant and not at all pushy. We got everything we wanted from the car and the delivery was ahead of schedule.

Sales

Andrew Allsopp was very helpful, and I did not feel under any pressure for the sale and he got me what I believe is a cracking deal.

Sales

There simply wasn't a thing I could fault with the service at BMW cooper york and I felt well supported at each visit.

Sales

Daniel Burdon was extremely helpful and talked us through everything answering questions as needed.

Sales

Very pleasant salesman met us as we arrived and was very efficient. We were offered a test drive which was a great help when deciding to buy a similar car.

Sales

Daniel Feather anticipated my needs and provided a great personalised service, making the purchase a special experience.

Sales

Tom Thompson was a great salesman. Proactive, flexible and keen to help at all times. His knowledge of the car could have been better but he did get a "Genius" to answer questions.

Sales

We felt that the service was personal and Tim spent the time to meet our specific needs. We were kept informed throughout and when we picked up the car he took the time to explain everything to us.

Sales

Oliver was amazing! There was no pressure, they worked to our needs and we came out with our perfect car! Couldn't be any better!!

Sales

Very helpful staff.

Sales

Everything was fine, apart from a problem with software showing incorrect purchase price, different to what was quoted

Sales

Nothing was too much trouble and was made to feel special

Sales

Nice clean showroom, polite staff, picked up from train station

Sales

The salesman was eager to please,as indeed were all concerned.At delivery, the relevant details re the car were explained clearly and my own questions were answered to my satisfaction.

Sales

Very clear and transparent dealings. Did everything they could do to meet my requirements.

Sales

Tom made the process extremely easy and exciting, in my opinion buying a new car should be as stress free and as fun as possible and that's exactly what it was, Tom was extremely enthusiastic and fun to work with !

Sales

Salesman very attentive when placing order, but did not respond to aftercare queries.

Sales

Very friendly and extremely efficient at all times during the whole process

Sales

Overall a very good experience

Sales

The personal attention was excellent.

Sales

The help and information given during the negotiations for the purchase of the new car by Daniel Burden was very good

Sales

Great communication and honest commitments

Sales

The Service I received from Daniel Feather and Matt Broadfoot at Cooper York was exceptional, I only went into the showroom to price a car and had bought one within an hour :0)

Sales

Staff attentive, knowledgeable and friendly.

Sales

Extremely organised and helpful

Sales

The employee that I liaised with when getting the vehicle, Tom Hinchcliffe, made everything extremely easy for me, explaining the process, spec etc and made it very easy for me. Tom was very friendly, personable, and was very competent throughout.

Sales

From beginning to taking delivery of the new vehicle the sales person kept me fully informed of progress over the 6 week period.

Sales

a very good welcome to the center by the staff

Sales

Great service and attentive staff. Had a vey poor experience at my local dealer, haliwell Jones Warrington and thus bought the car from Cooper in York.

Sales

Very helpful amenable attentive staff without being too pushy.

Sales

I was very specific with my requirements from the start. Tom understood this and ensured that these requirements were met.

Sales

Tom Thompson salesman was very professional.He ensured we were well informed about every prosess of the purchase. He sold us an automatic,which I said I would never have,its the nicest BMW we have ever purchased and a lovely drive.

Sales

Nothing to much trouble did everything to help!

Sales

The whole experience was fantastic, from the first visit till completion.The Sales advisor Daniel Feather was exceptional, really helpful easy to talk to very understanding.