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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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Corporate Retailer of the Year

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation

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Cooper York are proud to support i2i Football Academy.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Cooper York In The Local Community

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Meet the team

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Joe Dawson

Head of Business
  • Department All

Craig Wallace

General Sales Manager
  • Department Sales

Dan Redpath

Used Car Manager

Matthew Broadfoot

Transaction Manager

Mark Handley

Transaction Manager

Andy Allsopp

Sales Executive

Andy Lidiard

Sales Executive

Danny Burdon

Sales Executive

Francesco Corsaro

Sales Executive

Tom Hinchcliffe

Sales Executive

Tim Green

Sales Executive

Ollie Gutierrez

Sales Executive

Garry Turgoose

Sales Executive

Anthony Phelan

Sales Executive

Andy Forrest

Aftersales Manager
  • Department Sales

Peter Darell

Parts Manager
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good personal customer experience from people who have known me for 20+ years

Service

Expensive for a simple service.

Service

The action was clearly explained and undertaken efficiently while I waited. Nice coffee too!

Service

All of the above

Service

Car was out of action for best part of 6 days

Service

every one was reassuring and helpful

Service

Very helpful and polite. Nothing is too much trouble.

Service

Attentive to emergency needs and provision of advice and update on timing

Service

All the necessary work was completed on time so minimum inconvenience

Service

Warrenty work arranged and undertaken without any hastle

Service

Everything was done as promised and to my satisfaction

Service

The car was collected from our house. On its return there were dog hairs on the passenger seat and the foot well was covered in dead plant undergrowth. Worse still one of the alloy wheel was scrubbed and a valve cap was missing.

Service

Tyre was changed and they even washed and vacuumed the car

Service

I arrived as scheduled. Total to allow 1/12 hrs for the works but work over ran by 30 minutes.

Service

Service was carried out on time but my car hadn't been cleaned properly, there were areas on the drivers side that had been missed and I had to clean it once I got home.

Service

I can only assume that any work carried out was satisfactory, like any service only time will tell. I was suprised to learn that the company only offer a one way ride whilst the service was done, I organised my return to the dealers.

Service

simple service booking process - although i always try to speak to th eCLifton garag ethemselves, rather than go to the central booking service, where they are too remote and cannot really deal with my individual needs for me an dmy car

Service

The service was fine but I was disappointed with the poor level of valeting.

Service

After being Let down by Stratstone on numerous occasions I took my M140i to Cooper York. It was a fantastic. Mainly because of my Service advisor, Emma Younger. She was incredible from start to finish. I now recommend Cooper to all of my BMW Friends.

Service

Did what they could, quickly

Service

On time, explained everything, pleasant waiting area

Service

Would have been completely satisfied and five stars but the car had to be kept overnight, no big problem, but unexpected.

Service

They picked my car up from home and delivered it back which is such a help

Service

Helpful, prompt, car delivered spotless.N.B. A reminder re MOT would be helpful - I only remembered because I knew the service was due

Service

Costly for a basic oil / pollen filter service. Particularly annoyed that wash bottle appeared to have been filled just with water with no screen wash added. Car couldn't be cleaned because no staff available (delayed due to local accident on A64)

Service

did what necessary

Service

Dropped off vehicle at 8:30 am explaining I needed it back quickly as I was staying. At 9:30 am checked on progress and was told it wouldn't be ready until after lunch. Explained again I needed car quickly. Eventually car returned at 12:30

Service

Service has always been done to my satisfaction and car cleaned.

Service

See above - although the car was well cleaned and nicely presented when I picked it up.

Service

Very courteous and job done on time clean and tidy car on return

Service

See above, face to face experience fine but the breaches of data privacy and security are unacceptable

Service

car was done first time and on time

Service

Work done to a high standard and in a timely manner.

Service

Because everything was done well and they thoughtfully kept me in touch throughout the job.

Service

See above

Service

As above

Service

They always have excellent customer service

Service

When I arrived at 9am the guy at the service desk was busy filling out paperwork, he did say I will be with you in a couple of minutes but it seemed like 5.. I've had previous dealings with other dealerships and they've been 10/10

Service

Filling up the washer fluid would have been a nice additional touch. There was no time to wash the car properly, even though I dropped it off at 8:45 and picked up at 4:15pm.

Service

My sevice light was up but I was told that was only because the garage where I had my mot done didn't reset it when they did the mot, so I wasn't told I needed a service when I didn't like some places might do. Also glad to get the safety recall done

Service

Engine cover was not replaced back correctly.

Service

Given our circumstances they got stuck in straight away to sort out our problem. Very helpful and attentive

Service

From booking the car in, to picking it back up was easy. We are always greeted professionally, yet at the same time as old friends. Updates via mobile phone are brilliant

Service

Everything as expected

Service

BMW York is a great service centre and they always go the extra mile for customer satisfaction.

Service

Cooper have dealt with the reading light/ACC issue thoroughly and persistently, very happy with their service.

Service

The loan car i asked for was ready to collect as soon as i arrived. Service reception staff were excellent. I promised I was phoned when my car had been serviced and MOT'd. Excellent service

Service

Everything was handled very well.

Service

Work was carried out efficiently and quickly.

Service

The car was Collected from the house, Fixed, I was kept informed of its progressas the job went on.

Service

Good service, apart from computer not being set up to open up correctly

Service

Break fluid device on a busy day. I was made to feel taken care of.

Service

Took the car in for body work repair, but the body shop only polished the repair, thought for the price I paid they should have cleaned and polished the whole vehicle.

Service

Outstanding service. My BMW X4 developed a fault and registered a problem with the drive train. I contacted BMW assist who sent an engineer out the very same evening.

Service

Efficient and professional in ever way. Mike Edson very friendly and informative and kept us up to date with progress on car, excellent service from Mike with no complaints.

Service

They know me and always let you know whats going on.

Service

personal attention from service manager

Service

Overall no issues

Service

Because I booked my car in & it wasn't a warranty job & I got it free plus a valet ??

Service

no problems

Service

I was dealt with promptly and courteously by the service staff.

Service

Everything completed as per discussions

Service

The service executive was very clear about the service procedure and timings, letting me know immediatly when the vehicle was ready and the results

Service

I have a lot of road noise from my tyres and uneven wear but had little to help in suggesting why the tyres had worn so unevenly on the front

Service

like i said before the service was 100% i cannot fault it. there do there very best to get you back on the road as quick as possible.

Service

Overall exactly what I expect from a BMW centre.

Service

I am satisfied everything is fine

Service

ProfessionalTimely response

Sales

Supported throughout the whole process

Sales

Friendly and informal sales person. Able to get car before holiday, thank you.

Sales

Bought what we wanted at the price we wanted

Sales

See next q

Sales

Tom was friendly and informative. He kept us informed all the way through from point of order to delivery

Sales

Faultless, everything was made easy and felt really looked after

Sales

Just needed a bit more clarification on pcp finance and total cost, car delivery on time

Sales

Consistent good service.

Sales

Again a very professional service

Sales

The whole experience was very good. Salesman was not pushy and very knowledgeable on the product.

Sales

In BMW Cooper York the salesman Tom Hinchliffe was excellent. I feel like I know the car really well and I am completely satisfied with the deal I came out with.

Sales

Nothing to much trouble

Sales

We were looked after well and felt that the time was taken to make sure we picked the right car for us.

Sales

Totally satisfied with the sales and after sales service - very professional and helpful. Couldn't ask for anything more!

Sales

Very helpful and friendly staff

Sales

Helpful salesman found exact spec of car at fair price. Car delivered on time as promised

Sales

Very plesant staff, salesman Anthony was a pleasure to deal with.

Sales

I cannot fault any aspect

Sales

Very straight forward and clear process to purchase my vehicle,even with the change over of a personal plate.

Sales

Andrew was great throughout.

Sales

Car well prepared. Good briefing from product genius and efficient handling of paperwork

Sales

My reason for not giving 5 stars was the inability to electronically track the location of the vehicle from the Factory to the UK. I recently purchased a £100 item from Australia and was able to track its every movements. Why can't BMW do this?

Sales

As above