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Always helpful friendly and responsive when needed
As above - principle point being failure to enter activation code.
Car ready on time and cleaned
First class, helpful, friendly and efficient. Could not ask for more.
Service carried out and car ready at required time. Phone call received to confirm
As always first class, the service advisor - Mike Edson - was as always professional and polite.
Promptly and efficiently completed. Small residual snag handled very well
I was notified of service being due, I was reminded a few days before, service components were explained, service desk staff (James) showed me service record on the car
Very Satisfied. Pleasure to deal with
Car done on time. Bill much smaller than anticipated and car beautifully cleaned.
Good service and friendly staff.
Friendly and helpful staff - the technical expertise goes without saying, as you would expect from BMW
All of the above. Staff are always very helpful and knowledgeable. We made a positive decision to go to York rather than have the service in Harrogate because of the helpfulness of staff.
Always kept informed throughout and polite helpful staff
Additional work is required and we were promised a call back/email with a quote. No has been received.
I dont know what else could have been provided
Dealt with my call efficiently and booked me in within a week
because I have a good relationship with the guys in service and sales
Couldn't identify the problem with the car
No problems dropped car off. and left them to it.
Just what I would have expected.
Ready before time. Booking in was easy once I came in to see someone. On the phone they said it didnt need a service - despite the car saying otherwise
Fast efficient booking in service and car spotlessly clean on collection. I was not happy with explanation as to why the sticking boot catch could not be lubricated because it is "a sealed unit" - I fixed the problem with a squirt of WD40.
excellent, thank you
Mike and everyone at the dealership always provide the best level of customer service
Cooper York has a well run service centre, focused on customer service.
I was not totally happy with the waiting/booking in area. When I first approached one of your staff he was under pressure an quite curt. He told me to sit down and other people were waiting. Maybe you should have a notice up to explain.
Always found the workshop efficient and the car is returned cleaned/valetted.
Cheapest quote of the various dealers I rang (it was my purchasing dealer too). They honoured the quote, kept in touch throughout the date and gave me a high quality courtesy car.
When I dropped off my car it I was not acknowledged until it was my turn at the 'fast service desk' which as about 10 mins from arrival. Two girls were sat at the reception desk doing nothing it seemed very much, when there was a long queue.
Knowledge of what was likely to be the cause of my warning notice, efficiency of booking, availability of courtesy car and quality of comms on progress
As above, each step of the process was straightforwards and the work needed was done promptly
Work not completed and long wait, lack of responsiveness due singular to having to few staff on point to deal with customers. So much so my other BMW is going to another garage this week to be serviced instead of at Cooper..40 mile round trip
Again the level of customer service has greatly improved. While I was in the dealership I was particularly impressed with the care and attention given to some senior customers who were on site.
Prompt and thorough car service
Would have been 5/5 if time estimation had been more accurate
The staff are friendly and have done what was required on the visit
Advised when vehicle had arrived following recovery, quick turn around and vehicle back on the road before the Xmas holiday. (Vehicle broke down on 20/12 and returned on 22/12)
Knowledgable staff and efficient, friendly service
The feeling that staff are honest in everything they say.very relaxing that is to say just the opposite to sales staff.
To date the dealer has been excellent, always courteous and willing to fully investigate any concerns you may have. They also ensure the car is cleaned inside and out before its returned, which is appreciated.
Friendly helpful staff and excellent service in time allotted.
They are always first class
I really like it that you collect and return the car, and feel confident about the quality of the work done.
When I received the vehicle back it had a rattling sound coming from under the bonnet when the engine was ticking over.
Good people just some snagging issues that arose due to frustration with not being able to Properly diagnose the fault on both ends.
Very friendly staff, efficient service
Everything was done as requested, on time, no excess costs. Staff very friendly and efficient.
Service completed on time as promised
There was a problem with the part that needed ordering in which caused a delay but this was delt with professionally.
Time scale was what the dealership said
I was informed of what I had done to my car in a informative way.
Couldnt fault the service
For all the reasons given above.The reception and service desk are always clean as is the showroom and toiletarea. Hot and cold drinks and biscuits always available to help ones self
Mike Edson looked after me and the car very well indeed, as is usual.
Very efficient and friendly service
On time attentive manager and explained everything to me
Quick and a good job well done.
Quick repair and good updates on progress given
Whole service was a bit unprofessional and not what I needed.I am a car enthusiast and want to deal with people who actually know about my vehicle and its problems. I changed from Porsche to BMW and expected the same level of service.
Easy, quick, comms were good. Offer of a lift home, whilst not needed, was a nice touch.
The whole process was easy
Very professional. Went out of there way to help me in a short time, when other local dealer was not prepared to help.
ALWAYS BEEN VERY SATISFIED WITH PAST SERVICE BUT SEE ABOVE COMMENTS
From start to finish I was looked after, kept informed and they even cleaned my car. The service advisor James Flanagan was very smart and made great conversation.
As above, excellent personal customer care.
The issue was not rectified, which would not be too much of a problem if my car could be booked straight back in again, however I am now having to wait another 3 weeks for my car to be seen as I require a courtesy car.
Car was delayed and didn't receive at Cooper York, arranged to have it dropped off to me two days later
Excellent handover, Andrew was brilliant.
From entering the dealership to receiving my new car was just a week which was excellent.
Tim was really helpful always available to speak to and made the whole experience very easy
The car had light scratches on several areas of the paintwork when I took my family to collect it. This was embarrassing and annoying for both me and the salesman. We had to wait over an hour for the body shop to polish these out. poor!
I have a beautiful one series new car which is just perfect for myneeds Tim Green was enthusiastic, efficient and helpful. (My husband is in palliative care so my time was limited) The familiarisation session with Phil Morfitt was great too.
Excellent salesman who supported me in driving an automatic car for the first time, including taking me out for two test drives.
I was made to feel very special. Andrew Lidiard did a great job from start to finish and his communications were first class. He even emailed me with an update when he was on holiday!
I felt all the people were very friendly, trying hard to deliver the car I wanted to suit my requirements. Everything was fully explained.
Very happy so far
It didnt take too long, nor too short a time.
First-class dealership with a bright and alert young salesman doing the hand-over.
Polite, not pushy. Good communications. Looked after me as a customer.
Good communication from sales exec during the process, and car delivered exactly as requested
Salesman was very knowledgeable and the handover was first rate
Attentive, professional and friendly service - with no pressure at any time.