Everything from the booking experience to handing back the was easy and friendly
Hard to find a space to park, hard to get near to the service desk mainly due to oversized chairs making it even hard to sit, I just stood and lent over them.
Booking was easy, the service reception was good and I got a reminder the day before. The courtesy car was a nice surprise (Z4) but it would have been even nicer if it was clean inside.
Staff very obliging car collected and returned in clean condition Overall service first class
Not advised if cost of work until it had been completed
from drop off to pick up all done very profesionaly all explained so I understood, very pleased. Will recommend to family and friends.
The servicing of my car was good but have bad memories of my purchasing experience. I was told to give an excellent rating. Never had any after sales contact. Also a bad experience in the body shop. 3 attempts to resolve .. not to BMW standards
all the service and customer's relations were perfect
Everyone was very helpful and friendly
The service manager personally collected my car from our house, took it to BMW York & personally delivered back that evening. Very impressive to see a senior manager setting an example of customer service .
The staff were friendly and professional throughout.
Great customer service from Mike as always!
Great service very professional
Everything sorted with care and attention to detail
Booking was as arranged and the reception to leaving was very quick. One small question unanswered about the speakers which vibrate on certain base tones.....not sure if this was investigated as nothing on the notes
Helpful and friendly service
Wonderful service staff and always a good laugh.
You pick my car up, complete all the work required, clean it and then return it to me. It's a very good service.
Couldn't fault them. From customer service to efficiency.
Booking streight forward for both MOT and Service.Car clean when returned.Comfortable waiting area
My car was in for a warning light which turned out to be an intermittent sensor fault. The complimentary diagnostic identified a number of other faults. The service dept kept me fully informed throughout.
Fast lane service. Cheerful and polite staff.
Seemed to be some miscommunication letting me know my vehicle was ready, due to staff on lunch breaks.
Organised, courteous and helpful. Got the job done.
Very efficient service as ever from Alan.
long wait to be seen by the service agent
Excellent service plus car was valeted.
Mike in service provides great customer service.He got technicians to alighn my bmw winter whell centre cap and m sport badges on each wheel!-well done for a very sad customer!My car never completed in 1 visit. Wtg 2weeks+ for roof pins/brkts
As always. The service staff are extremely helpful and pleasant
When I booked the service the price was given as £260. but the bill was £324 for a standard service . Coopers said the extra was due to changing 2 air filters on this particular model. Should this not have been factored into the original price?
Fast and Friendly service from start to finish.
Service met standards expected but bill was high
All work well completed and on time
Efficient and friendly
Completed on time Got the email videoService Manager called to say ok to pick up
Booked in ok. Provided with a courtesy car (as booked in 2 days). Resolved the 3 issues I raised. Picked up ok. Service agent who I saw to pick up the car didn't know what had been done as the other agent talking to another customer had dealt with me
usual excellent service
Fast and efficient. Very helpful, and willing to accomdate for different timings.
Very helpful and wanted to resolve the problem with the car quickly
Great service as always. I love the video support you deliver
Polite efficient staff
Excellent service, service advisor Emma Younger very knowlegeable
I would have given a completely satisfied,but the car windows were not cleaned very well.
No problem at all with service etc but a bit annoyed that the 'free wi-fi' was not the usual system. I understand there are security and unwanted trails left on cloud systems and it does seem strange that the usual hot spot system is not being used.
i had to get a new tyre as mine had a nail in, i phoned to book my car in, there took the details of the tyre, i dropped my car off at 8.30 and told the wrong tyre had arrived, so what i thought would be a couple of hours, turned out to be all day.
Kept informed at all times while I waited in comfortable surroundings
The service was completed on time and the car was cleaned as well.
Everything carried as instructions.
Very professional and friendly service
The service manager listened to my questions and answered them in fact he anticipated one question and answered it before I asked it. I really felt that the care of my car and service to me were important.
Quick and efficient
Didn't return 1st call. Unhelpful re type of tyre. More than a week's wait for the tyre. Wrong tyre ordered. Tyre not in when I arrived. Forgot to ring me when fitted. Turns out I was missold tyre insurance policy as I do not have run flat tyres.
Service completed to my satisfaction in relatively short time
Since you serviced it, the auto start/stop no longer works.
Helpful and clear. Willing and able to do a deal I was happy with
Because the service was fantastic
Tim was extremely helpful, very knowledgeable and a pleasure to deal with.
Just a flawless experience
Daniel Feather was very polite, helpful and informative.
Sales man Tim Green very helpful and knowledgeable on the car X5 we chooseAlso Phil Morfitt product Genius along with Tim at the handover excelled.
Courtesy and knowledge
Highly organised salesman. Complete knowledge of the product. Relaxed process. No pressure.
Garry Turgoose was very professional, friendly and helpful
All staff welcoming and helpful. Allowed time to discuss all requirements. Offered suggestions without pressure.
From our first visit through to handover, we enjoyed the experience
Very good service and quality sales knowledge from Tim and Mark at the York store
If we were not completely satisfied we would not have purchased the car
The handover was fantastic, everything explained great. Plus the return of my previous car was very smooth
Fantasic sale with no undue pressure from sales staff. A delight to talk to with a great understanding of my needs.
I have now add 3 BMWs from Cooper York Dan Feather was the sales person who is a very professional with regards to all BMWs, he is a very nice person to deal with always helpful rings when he says he willA really professional salesman
Having bought my last BMW from Cooper York and being very satisfied with the sales team I returned and purchased my new one and I received the same attention from Daniel Feather, he talked me through all the options and helped me all the way through.
I was originally approached by the sales team as I had previously shown interest in purchasing an M2 and one became available. Daniel Feather was very helpful and pleasant to deal with. He kept me well informed with emails and phone calls.
The staff were great and in particular Patrick went the extra mile
Friendly, take the time to find the right car for you.
Excellent customer service. I was offered a great deal and It was a pleasure taking delivery of my car and only took a couple of weeks due to the car already being built.
Everyone I dealt with, Sales, Finance and Product Expert were so friendly and professional
This is my 4th car from Bmw York, great service every time we go "with a smile" People are great at Bmw York, also good with our kids too.Great Team....
Coopers BMW York has a very friendly atmosphere with the staff all friendly and courteous to help making my purchase of my new car a pleasurable experience.
Everything happened as we were told it would and on time. Tom Hinchliffe was extremely pleasant to deal with and kept us posted with emails and texts as we neared delivery date. The car is fantastic and time was taken to familiarise us with everythin
Dealt with Tracy Ross at cooper York for second time he is a exceptional salesman
All round sales experience was excellent
The sales rep (patrick) and the York branch was fantastic, really helpful, kind, not pushy, he did an excellent job.
I wasn't really sure which car I wanted when I first went in to the showroom, Daniel (the sales man) was very helpful and spoke to me about different options. Eventually I decided on the 430d and it's a great car. Thanks very much Daniel!
Listen to what I wanted and were open to negotiation
The service was exemplary at Coopers of York, they rescued us from a disgusting attitude of the business manager at Hull.We were on our way to Mercedes but thankfully called in at coopers first
Excellent service throughout
This is my second BMW from the same dealership, really good friendly service highly recommended.
The whole experience was conducted in a very friendly manner.
Everything was excellent