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Good personal customer experience from people who have known me for 20+ years
Expensive for a simple service.
The action was clearly explained and undertaken efficiently while I waited. Nice coffee too!
All of the above
Car was out of action for best part of 6 days
every one was reassuring and helpful
Very helpful and polite. Nothing is too much trouble.
Attentive to emergency needs and provision of advice and update on timing
All the necessary work was completed on time so minimum inconvenience
Warrenty work arranged and undertaken without any hastle
Everything was done as promised and to my satisfaction
The car was collected from our house. On its return there were dog hairs on the passenger seat and the foot well was covered in dead plant undergrowth. Worse still one of the alloy wheel was scrubbed and a valve cap was missing.
Tyre was changed and they even washed and vacuumed the car
I arrived as scheduled. Total to allow 1/12 hrs for the works but work over ran by 30 minutes.
Service was carried out on time but my car hadn't been cleaned properly, there were areas on the drivers side that had been missed and I had to clean it once I got home.
I can only assume that any work carried out was satisfactory, like any service only time will tell. I was suprised to learn that the company only offer a one way ride whilst the service was done, I organised my return to the dealers.
simple service booking process - although i always try to speak to th eCLifton garag ethemselves, rather than go to the central booking service, where they are too remote and cannot really deal with my individual needs for me an dmy car
The service was fine but I was disappointed with the poor level of valeting.
After being Let down by Stratstone on numerous occasions I took my M140i to Cooper York. It was a fantastic. Mainly because of my Service advisor, Emma Younger. She was incredible from start to finish. I now recommend Cooper to all of my BMW Friends.
Did what they could, quickly
On time, explained everything, pleasant waiting area
Would have been completely satisfied and five stars but the car had to be kept overnight, no big problem, but unexpected.
They picked my car up from home and delivered it back which is such a help
Helpful, prompt, car delivered spotless.N.B. A reminder re MOT would be helpful - I only remembered because I knew the service was due
Costly for a basic oil / pollen filter service. Particularly annoyed that wash bottle appeared to have been filled just with water with no screen wash added. Car couldn't be cleaned because no staff available (delayed due to local accident on A64)
did what necessary
Dropped off vehicle at 8:30 am explaining I needed it back quickly as I was staying. At 9:30 am checked on progress and was told it wouldn't be ready until after lunch. Explained again I needed car quickly. Eventually car returned at 12:30
Service has always been done to my satisfaction and car cleaned.
See above - although the car was well cleaned and nicely presented when I picked it up.
Very courteous and job done on time clean and tidy car on return
See above, face to face experience fine but the breaches of data privacy and security are unacceptable
car was done first time and on time
Work done to a high standard and in a timely manner.
Because everything was done well and they thoughtfully kept me in touch throughout the job.
They always have excellent customer service
When I arrived at 9am the guy at the service desk was busy filling out paperwork, he did say I will be with you in a couple of minutes but it seemed like 5.. I've had previous dealings with other dealerships and they've been 10/10
Filling up the washer fluid would have been a nice additional touch. There was no time to wash the car properly, even though I dropped it off at 8:45 and picked up at 4:15pm.
My sevice light was up but I was told that was only because the garage where I had my mot done didn't reset it when they did the mot, so I wasn't told I needed a service when I didn't like some places might do. Also glad to get the safety recall done
Engine cover was not replaced back correctly.
Given our circumstances they got stuck in straight away to sort out our problem. Very helpful and attentive
From booking the car in, to picking it back up was easy. We are always greeted professionally, yet at the same time as old friends. Updates via mobile phone are brilliant
Everything as expected
BMW York is a great service centre and they always go the extra mile for customer satisfaction.
Cooper have dealt with the reading light/ACC issue thoroughly and persistently, very happy with their service.
The loan car i asked for was ready to collect as soon as i arrived. Service reception staff were excellent. I promised I was phoned when my car had been serviced and MOT'd. Excellent service
Everything was handled very well.
Work was carried out efficiently and quickly.
The car was Collected from the house, Fixed, I was kept informed of its progressas the job went on.
Good service, apart from computer not being set up to open up correctly
Break fluid device on a busy day. I was made to feel taken care of.
Took the car in for body work repair, but the body shop only polished the repair, thought for the price I paid they should have cleaned and polished the whole vehicle.
Outstanding service. My BMW X4 developed a fault and registered a problem with the drive train. I contacted BMW assist who sent an engineer out the very same evening.
Efficient and professional in ever way. Mike Edson very friendly and informative and kept us up to date with progress on car, excellent service from Mike with no complaints.
They know me and always let you know whats going on.
personal attention from service manager
Overall no issues
Because I booked my car in & it wasn't a warranty job & I got it free plus a valet ??
I was dealt with promptly and courteously by the service staff.
Everything completed as per discussions
The service executive was very clear about the service procedure and timings, letting me know immediatly when the vehicle was ready and the results
I have a lot of road noise from my tyres and uneven wear but had little to help in suggesting why the tyres had worn so unevenly on the front
like i said before the service was 100% i cannot fault it. there do there very best to get you back on the road as quick as possible.
Overall exactly what I expect from a BMW centre.
I am satisfied everything is fine
Supported throughout the whole process
Friendly and informal sales person. Able to get car before holiday, thank you.
Bought what we wanted at the price we wanted
See next q
Tom was friendly and informative. He kept us informed all the way through from point of order to delivery
Faultless, everything was made easy and felt really looked after
Just needed a bit more clarification on pcp finance and total cost, car delivery on time
Consistent good service.
Again a very professional service
The whole experience was very good. Salesman was not pushy and very knowledgeable on the product.
In BMW Cooper York the salesman Tom Hinchliffe was excellent. I feel like I know the car really well and I am completely satisfied with the deal I came out with.
Nothing to much trouble
We were looked after well and felt that the time was taken to make sure we picked the right car for us.
Totally satisfied with the sales and after sales service - very professional and helpful. Couldn't ask for anything more!
Very helpful and friendly staff
Helpful salesman found exact spec of car at fair price. Car delivered on time as promised
Very plesant staff, salesman Anthony was a pleasure to deal with.
I cannot fault any aspect
Very straight forward and clear process to purchase my vehicle,even with the change over of a personal plate.
Andrew was great throughout.
Car well prepared. Good briefing from product genius and efficient handling of paperwork
My reason for not giving 5 stars was the inability to electronically track the location of the vehicle from the Factory to the UK. I recently purchased a £100 item from Australia and was able to track its every movements. Why can't BMW do this?