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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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PIECE TOGETHER THE PERFECT CHRISTMAS

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BMW Innovation

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Cooper York are proud to support i2i Football Academy.

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Where Next?

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BMW XDRIVE.

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Meet the team

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Joe Dawson

Head of Business
  • Department All

Craig Wallace

General Sales Manager
  • Department Sales

Andy Forrest

Aftersales Manager
  • Department Sales

Peter Darell

Parts Manager
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very fast service, calm, friendly and professional

Service

Again I have to pay over £100 to have a washer bottle cleaned a fault which was apparent on 3 series and now on the X1. Why do you persist in charging for a recognised design issue. A problem never experienced with my new Audi.

Service

I just pitched up without warning and i was dealt with almost immediately (the tyre man was busy with another car and said he could look at mine in 40 mins).

Service

The sales part of the process was good, we bought then car. On collection I noticed 3, not 1 but 3 dints to the door. This surely should have been seen as it must have been done between the sale and collection

Service

Overall very satisfied. Would have been 5 but picked up the car on a Saturday morning and there was no meaningful handover and I was unsure that the hire company for the hire car I had would be contacted.

Service

The usual, great, friendly service from Mike on the service desk and the "unseen" guys in the garage.

Service

All work carried out quickly. Tyre issue brought to my attention quickly and resolved that day.

Service

Booking my car in for a service I was told to drop in at 0800hrs. What I didn't know, was that you don't open till 0830hrs. Staff very friendly. But, I was charged for 500ml of windscreen wash which I always have in my boot. I should of checked bill.

Service

Easy and courteous service

Service

Unable to fix issue with console for second time. Otherwise very good.

Service

Good Communication from Cooper and did their best to resolve the issue by contacting BMW UK. When no positive response from BMW UK, Cooper quoted a competitive price for the required fix.

Service

Straight forward booking over the phone, fast check in, nice clean loan vehicle, car cleaned well, efficient check out. Can't fault it.

Service

Excellent service and information as service progressed

Service

Mike was incredibly helpful and got the problem resolved with the minimum of fuss

Service

all timings we adhered to and the feedback was very good

Service

One job was not completed on the day and nobody informed me of the reason.I called in to the garage and was told that a part was not available in the UK and it has to be sourced in Germany.I will be informed when it arrives.

Service

Great service. Very prompt.

Service

Warmth of greeting when both dropping off and collecting my car allied to the fact that I was kept informed during day.Nothing too much trouble.

Service

This was a repeat repair of a previous problem which manifested itself again after 1800 miles of more driving. I will wait to see if it has been a permanent cure this time!

Service

Friendly helpful staff, prompt and affordable service

Service

very efficiently dealt with the service

Service

Car collected from home address on time with courteous staff. Problem with brakes rectified and explanation given for auto start problem.Easy to arrange service by telephone and similar polite approach on help desk.

Service

Owning a BMW is meant to be a pleasure but for the 2nd time in 12-months I needed an injector replacing. I feel if two have gone in this period I should have the remaining two replaced as it is only a matter of time before it happens again!

Service

Excellent customer service and friendly staff

Service

I normally get a written report on my car that details tyre depth, Brakes , and other items I never got it this time just a quick Video saying everything so ok

Service

Great service

Service

cooper york kept me informed on progress and sorted the rattle my car was previously suffering.

Service

Very accommodating at short notice. Friendly, professional and helpful. Job done well, car good after service.

Service

Very straightforward with no problems

Service

Everything from the booking experience to handing back the was easy and friendly

Service

from drop off to pick up all done very profesionaly all explained so I understood, very pleased. Will recommend to family and friends.

Service

Staff very obliging car collected and returned in clean condition Overall service first class

Service

Very good

Service

Booking was easy, the service reception was good and I got a reminder the day before. The courtesy car was a nice surprise (Z4) but it would have been even nicer if it was clean inside.

Service

all the service and customer's relations were perfect

Service

The servicing of my car was good but have bad memories of my purchasing experience. I was told to give an excellent rating. Never had any after sales contact. Also a bad experience in the body shop. 3 attempts to resolve .. not to BMW standards

Service

Everyone was very helpful and friendly

Service

The service manager personally collected my car from our house, took it to BMW York & personally delivered back that evening. Very impressive to see a senior manager setting an example of customer service .

Service

The staff were friendly and professional throughout.

Service

Great service very professional

Service

Great customer service from Mike as always!

Service

Everything sorted with care and attention to detail

Service

Booking was as arranged and the reception to leaving was very quick. One small question unanswered about the speakers which vibrate on certain base tones.....not sure if this was investigated as nothing on the notes

Service

Helpful and friendly service

Service

You pick my car up, complete all the work required, clean it and then return it to me. It's a very good service.

Service

Wonderful service staff and always a good laugh.

Service

My car was in for a warning light which turned out to be an intermittent sensor fault. The complimentary diagnostic identified a number of other faults. The service dept kept me fully informed throughout.

Service

Couldn't fault them. From customer service to efficiency.

Service

Booking streight forward for both MOT and Service.Car clean when returned.Comfortable waiting area

Service

Seemed to be some miscommunication letting me know my vehicle was ready, due to staff on lunch breaks.

Service

Fast lane service. Cheerful and polite staff.

Service

Very efficient service as ever from Alan.

Service

Organised, courteous and helpful. Got the job done.

Service

long wait to be seen by the service agent

Service

Excellent service plus car was valeted.

Service

Mike in service provides great customer service.He got technicians to alighn my bmw winter whell centre cap and m sport badges on each wheel!-well done for a very sad customer!My car never completed in 1 visit. Wtg 2weeks+ for roof pins/brkts

Service

As always. The service staff are extremely helpful and pleasant

Service

No negatives.

Service

Good Service

Service

When I booked the service the price was given as £260. but the bill was £324 for a standard service . Coopers said the extra was due to changing 2 air filters on this particular model. Should this not have been factored into the original price?

Service

Fast and Friendly service from start to finish.

Service

Service met standards expected but bill was high

Service

Daniel was very helpful when it came to wanting to test drive and purchase a BMW 1 series f you

Sales

Daniel Feather was a pleasure to deal with throughout. He was knowledgeable, helpful and had everything organised ready for the handover of the car. He was also very enthusiastic about the car itself so that was nice to hear.

Sales

Far too much paperwork, must have signed circa x 20 copies of various documents to the point of loosing interest and took far to long at the handover, spoiling the pleasure of buying a New car.

Sales

Staff really knowledgeable, patient and helpful. Patrick was a great help and made sure we got the right car for us. We are delighted with the car and the service we received.

Sales

Knowledgeable and helpful sales staff, good surroundings in the dealership.

Sales

Efficient service, helpful and knowledgeable

Sales

very.everyone is so hellppfull

Sales

Everything was as expected and met my requirements in every way

Sales

Sales team very helpful/knowledgeable and listened to my requirements and preferences. Not pushy or set on selling a particular model

Sales

Daniel Feather was professional, courteous and friendly. Wouldn't hesitate to visit Daniel again for any future purchases.

Sales

Helpful and clear. Willing and able to do a deal I was happy with

Sales

Because the service was fantastic

Sales

Just a flawless experience

Sales

Tim was extremely helpful, very knowledgeable and a pleasure to deal with.

Sales

Daniel Feather was very polite, helpful and informative.

Sales

Sales man Tim Green very helpful and knowledgeable on the car X5 we chooseAlso Phil Morfitt product Genius along with Tim at the handover excelled.

Sales

Highly organised salesman. Complete knowledge of the product. Relaxed process. No pressure.

Sales

Courtesy and knowledge

Sales

Garry Turgoose was very professional, friendly and helpful

Sales

All staff welcoming and helpful. Allowed time to discuss all requirements. Offered suggestions without pressure.

Sales

From our first visit through to handover, we enjoyed the experience

Sales

Very good service and quality sales knowledge from Tim and Mark at the York store

Sales

If we were not completely satisfied we would not have purchased the car

Sales

Fantasic sale with no undue pressure from sales staff. A delight to talk to with a great understanding of my needs.

Sales

The handover was fantastic, everything explained great. Plus the return of my previous car was very smooth

Sales

I have now add 3 BMWs from Cooper York Dan Feather was the sales person who is a very professional with regards to all BMWs, he is a very nice person to deal with always helpful rings when he says he willA really professional salesman

Sales

Having bought my last BMW from Cooper York and being very satisfied with the sales team I returned and purchased my new one and I received the same attention from Daniel Feather, he talked me through all the options and helped me all the way through.

Sales

I was originally approached by the sales team as I had previously shown interest in purchasing an M2 and one became available. Daniel Feather was very helpful and pleasant to deal with. He kept me well informed with emails and phone calls.

Sales

The staff were great and in particular Patrick went the extra mile

Sales

Friendly, take the time to find the right car for you.

Sales

Excellent customer service. I was offered a great deal and It was a pleasure taking delivery of my car and only took a couple of weeks due to the car already being built.

Sales

Everyone I dealt with, Sales, Finance and Product Expert were so friendly and professional

Sales

This is my 4th car from Bmw York, great service every time we go "with a smile" People are great at Bmw York, also good with our kids too.Great Team....

Sales

Coopers BMW York has a very friendly atmosphere with the staff all friendly and courteous to help making my purchase of my new car a pleasurable experience.