No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Usual high quality
They were helpful and easy to deal with at Cooper York. Much better experience than Stratstone in Leeds where I bought the car - which appears to be too busy. Cooper York took the time to diagnose problems and sort them - and were really helpful.
The service process was excellent and i like the video you are sent from the mechanic showing the health of your car. All I ask is that on the clean of the car is that you hoover the whole car. It's annoying!
Friendly and efficiently. Everything that Harrogate BMW fail at!
Too many visits to fix a recurring fault. This car was sold by Cooper BMW as a new car - the fault was identified at the time I picked the car up. I have had two re-occurrences of the problem. Each needed multiple visits to York.
Came in with a rattle in the boot, tried to fix first time and it got worse, second time went for a test drive found it straight away and no rattle at all now. Job well done by the guys and one satisfied customer.
The agreed completion time was exceeded by 35 minutes without apology nor explanation
Good customer service, my car was collected & returned from my place of work.
There were no issues. Took car in. Service performed. Picked car upEveryone was courteous and helpful
when arrived at dealer parking was a problem,
Everything was completed satisfactorily and without any hassle
Everything they said they would do they did and in the time stated. One of the sales team even helped fit a baby car seat for me that was not easy at the start.
Not all the work needed was done. I cannot get the front tyre dust caps off as they are "welded" on. They still are even after the service - so how the tyre pressures or brake condition etc is "viewed" I do not know......
Was in & out with no delay for both dropping off & collection. Also Emma looked after me very efficiently with the loan car.
My car has never gone in for a service or a repair and all work completed in one visit. On every occasion you have to order parts and sometimes it takes over a week and is most inconvenient for a second visit .
I rushed to get car in for 9-30. Asked when I would like it back. Said 2pm. Came back not even started then it was rushed through, no valet. No confidence in expensive service being done so quick. Nobody seemed really bothered Left feeling angry
Appointment easy to arrange, loan car available, everything ready on time.
poor comunication from the service girl
Seen fairly promptly on arrival. Lent very nice courtesy car. Went back at agreed time car wasn't ready. Went home and someone returned my car later in the day. Only feedback given 'everything is fine'. Unfortunate as updates done but not explained.
The service at cooper york was as brilliant as ever, however there was some confusion with our courtesy car booking, which resulted in my boyfriend been stranded in york, we live 40mins away, as the customer i did not feel the onus was on me to sort.
Lack of parts availability following egr valve problem. Without cat for four weeks
It took two attempts to rectify the fault on the washer system, car wasn't cleaned on 1st attempt and then had to leave it another day for it to be cleaned after 2nd attempt.
All was done as expected
The service experience was excellent. I was expected, warmly welcomed and went through the work necessary. Saw opportunity for doing my next service and this was slotted without issue into the day's work schedule. Offered hospitality while waiting.
Simple and straightforward booking. Excellent reception staff directed me to service area. Service reception friendly and very helpful and very knowledgeable.
Asked for a recall issue to be sorted whilst the car was in and have just found out it wasn't done so the car will have to go back again, a round trip of 42 miles!
It would be great if you were able to pick up & deliver the car.
usual excellent attention
Service carried out to complete satisfaction
I booked a Fast-track Service which was started on time and finished very quickly whilst I waited. The 2 members of staff (Service Team) were extremely helpful and efficient.
Efficient staff and very friendly and helpful
Work done well and I was dealt with in a courteous & friendly manner.
Staff were polite and efficient, but there wasn't enough of them particularly when returning to collect our car after the service. The service area seemed a bit cramped and chaotic.
First Class. my Car was picked up first thing in the Morning by Andy Forest,Brought back Serviced and perfectly clean
Very impressed with the professionalism, as always, and the quality of the replacement car (had a mini previous time; series 5 this time - very tempting!)
Kept informed throughout, efficiently arranged a follow up visit that is needed. Vehicle handed back clean. Very impressed
Taken care of completely
All work that I requested was completed in a timely manner - vehicle washed and ready to go!
No hassle they just got on with the job.
Did the job in allotted time & valeted my car
Was finding it difficult to get the car to York but Andy the Service Manager came to the house, collected the car and then returned the car later that evening. He is an excellent ambassador for the company.
Bad experience. Approved BMW bought in may but mot experience when the car as 3 year old which was a month ago. Should have had a min 11 months as per approved used benefits. No mention of mot when end manu warranty check completed.
Good reception, good service and kept to time stated
Good communication, everything done on time. Liked the video explanation from the technician.
Service personnel are very easy to deal with and very efficient
Staff so helpful and very polite, kept me informed at all times
A quick efficient service and a good price too
Did what thy said they would and Andy Forrest is always a pleasure to deal with
Excellent service made to feel at ease by Dan the sale man
I was checked in very quickly and efficiently by the service advisor. I decided to wait and the service advisor kept me informed about what was happening and how much longer it would be. The car was lovely and clean.
the cleanliness of the car was not up to standard
Nothing outstanding, a receptionist that merely 'points' rather than answer a question. The only reason this isn't a dissatisfied response is only due to the pre-call I received advising if I wanted my MOT doing at the same time as it was nearly due.
Overall experience was let down by the confusing wait to book my car in with the service team - this could be better organised
Nice friendly staff
You did what I asked
We made the appointment for service and you were on time and the staff were very oolitewe
Wrong info given. Long wait. Car not washed
friendly staff instant service no hanging around waiting for somebody to serve you
could have phoned once car was ready to come and collect
Excellent service especially from Mike Edson, did what they said they would and o budget.
We were able to coincide the car service, MOT and recall for replacement condenser to the Air Con system. The car was collected from our house then returned when the work was completed.
Quick service, polite courteous and knowledgeable staff
Provided the information required
Staff are very friendly
The collection and return service was of great help and ensured the service could get done.
No issues with dropping car off or collecting and fully informed of what was happening during the day.
Could not faltthem
My only problem was that I was quoted one price for the service but not informed this was plus vat making a price comparison unfair to local competion who were a few pounds short of coopers bmw but included vat
Coopers staff are always friendly and helpful and they do what they say they are going to do.
Everything ran very smoothly and communications were very good
Mike and Chris on the service team in particular are always very helpful and efficient . Indeed I called on spec last Saturday morning with a blown fuse on my 5 series . Chris came out from the workshops and within 10 mins it was sorted
As always, staff friendly, knowledgable, and very accommodating
Everything completed as required and on time
Great customer service
No courtesy car available
The car was simply dropped off at my home whilst I was working in my home office. I received no communication about what work had been carried out. I specifically flagged concerns with my brakes which do not seem to have been remedied.
When I picked up the car I was told no issues. When I got home I noticed the service report had three 'notifications' which were not discussed when I picked up the car. These items could have easily been rectified.
The estimated price was accurate.
Problem identified then rectified in the predicted timescale and at the forecast price. The attention received was personal, friendly and efficient. What more could I ask for?
Everything was carried out efficiently and the car was delivered back on time.
Seamless service. Much improved from the last BMW I had
The sales person Daniel Feather at BMW York was extremely helpful and knowledgeable about purchase options that would suit me. A very polite young man who was a pleasure to do business with
The salesman we dealt with, Daniel Burdon, was very good to deal with. A consummate professional, passionate about the BMW brand and wanting to portray BMW cars and Cooper BMW in the best light at all times, while demonstrating great customer skills.
The car was delivered on time to the specification ordered. The "product genius" spent plenty of time with me to explain the car's features and offered additional help whenever I needed it. Excellent!
Excellent service. Nothing to complain about.
Tom is always helpful and explains everything in a clear concise manner. We got the deal we wanted for our new car
Dan Feather listened to our situation and made sure we were completely happy with the car and financing choices.
Very helpful, polite and knowledgeable staff.
The Sales Executive, Oliver Gutierrez was brilliant - extremely knowledgeable, helpful, pleasant and not at all pushy. We got everything we wanted from the car and the delivery was ahead of schedule.
Andrew Allsopp was very helpful, and I did not feel under any pressure for the sale and he got me what I believe is a cracking deal.
There simply wasn't a thing I could fault with the service at BMW cooper york and I felt well supported at each visit.
Daniel Burdon was extremely helpful and talked us through everything answering questions as needed.
Very pleasant salesman met us as we arrived and was very efficient. We were offered a test drive which was a great help when deciding to buy a similar car.
Daniel Feather anticipated my needs and provided a great personalised service, making the purchase a special experience.
Tom Thompson was a great salesman. Proactive, flexible and keen to help at all times. His knowledge of the car could have been better but he did get a "Genius" to answer questions.
We felt that the service was personal and Tim spent the time to meet our specific needs. We were kept informed throughout and when we picked up the car he took the time to explain everything to us.
Oliver was amazing! There was no pressure, they worked to our needs and we came out with our perfect car! Couldn't be any better!!
Very helpful staff.
Everything was fine, apart from a problem with software showing incorrect purchase price, different to what was quoted
Nothing was too much trouble and was made to feel special
Nice clean showroom, polite staff, picked up from train station
The salesman was eager to please,as indeed were all concerned.At delivery, the relevant details re the car were explained clearly and my own questions were answered to my satisfaction.
Very clear and transparent dealings. Did everything they could do to meet my requirements.
Tom made the process extremely easy and exciting, in my opinion buying a new car should be as stress free and as fun as possible and that's exactly what it was, Tom was extremely enthusiastic and fun to work with !
Salesman very attentive when placing order, but did not respond to aftercare queries.
Very friendly and extremely efficient at all times during the whole process
Overall a very good experience
The personal attention was excellent.
The help and information given during the negotiations for the purchase of the new car by Daniel Burden was very good
Great communication and honest commitments
The Service I received from Daniel Feather and Matt Broadfoot at Cooper York was exceptional, I only went into the showroom to price a car and had bought one within an hour :0)
Staff attentive, knowledgeable and friendly.
Extremely organised and helpful
The employee that I liaised with when getting the vehicle, Tom Hinchcliffe, made everything extremely easy for me, explaining the process, spec etc and made it very easy for me. Tom was very friendly, personable, and was very competent throughout.
From beginning to taking delivery of the new vehicle the sales person kept me fully informed of progress over the 6 week period.
a very good welcome to the center by the staff
Great service and attentive staff. Had a vey poor experience at my local dealer, haliwell Jones Warrington and thus bought the car from Cooper in York.
Very helpful amenable attentive staff without being too pushy.
I was very specific with my requirements from the start. Tom understood this and ensured that these requirements were met.
Tom Thompson salesman was very professional.He ensured we were well informed about every prosess of the purchase. He sold us an automatic,which I said I would never have,its the nicest BMW we have ever purchased and a lovely drive.
Nothing to much trouble did everything to help!
The whole experience was fantastic, from the first visit till completion.The Sales advisor Daniel Feather was exceptional, really helpful easy to talk to very understanding.