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Service carried out to complete satisfaction
Efficient staff and very friendly and helpful
Work done well and I was dealt with in a courteous & friendly manner.
I booked a Fast-track Service which was started on time and finished very quickly whilst I waited. The 2 members of staff (Service Team) were extremely helpful and efficient.
Staff were polite and efficient, but there wasn't enough of them particularly when returning to collect our car after the service. The service area seemed a bit cramped and chaotic.
First Class. my Car was picked up first thing in the Morning by Andy Forest,Brought back Serviced and perfectly clean
Our car was not nearly ready at the time. We got the impression it had been parked in a corner and forgotten about. Only the tyre change and MOT were done. The aircon was not serviced, the mpg fault was not fixed, and it was not valeted(no time)
Very impressed with the professionalism, as always, and the quality of the replacement car (had a mini previous time; series 5 this time - very tempting!)
Kept informed throughout, efficiently arranged a follow up visit that is needed. Vehicle handed back clean. Very impressed
All work that I requested was completed in a timely manner - vehicle washed and ready to go!
Taken care of completely
Good reception, good service and kept to time stated
Did the job in allotted time & valeted my car
No hassle they just got on with the job.
Was finding it difficult to get the car to York but Andy the Service Manager came to the house, collected the car and then returned the car later that evening. He is an excellent ambassador for the company.
Bad experience. Approved BMW bought in may but mot experience when the car as 3 year old which was a month ago. Should have had a min 11 months as per approved used benefits. No mention of mot when end manu warranty check completed.
Staff so helpful and very polite, kept me informed at all times
Service personnel are very easy to deal with and very efficient
Good communication, everything done on time. Liked the video explanation from the technician.
A quick efficient service and a good price too
Did what thy said they would and Andy Forrest is always a pleasure to deal with
Excellent service made to feel at ease by Dan the sale man
Nothing outstanding, a receptionist that merely 'points' rather than answer a question. The only reason this isn't a dissatisfied response is only due to the pre-call I received advising if I wanted my MOT doing at the same time as it was nearly due.
I was checked in very quickly and efficiently by the service advisor. I decided to wait and the service advisor kept me informed about what was happening and how much longer it would be. The car was lovely and clean.
the cleanliness of the car was not up to standard
Overall experience was let down by the confusing wait to book my car in with the service team - this could be better organised
Nice friendly staff
You did what I asked
Wrong info given. Long wait. Car not washed
We made the appointment for service and you were on time and the staff were very oolitewe
friendly staff instant service no hanging around waiting for somebody to serve you
could have phoned once car was ready to come and collect
Excellent service especially from Mike Edson, did what they said they would and o budget.
We were able to coincide the car service, MOT and recall for replacement condenser to the Air Con system. The car was collected from our house then returned when the work was completed.
Quick service, polite courteous and knowledgeable staff
Provided the information required
Staff are very friendly
The collection and return service was of great help and ensured the service could get done.
Could not faltthem
No issues with dropping car off or collecting and fully informed of what was happening during the day.
Coopers staff are always friendly and helpful and they do what they say they are going to do.
My only problem was that I was quoted one price for the service but not informed this was plus vat making a price comparison unfair to local competion who were a few pounds short of coopers bmw but included vat
Mike and Chris on the service team in particular are always very helpful and efficient . Indeed I called on spec last Saturday morning with a blown fuse on my 5 series . Chris came out from the workshops and within 10 mins it was sorted
Everything ran very smoothly and communications were very good
As always, staff friendly, knowledgable, and very accommodating
Everything completed as required and on time
Great customer service
No courtesy car available
The car was simply dropped off at my home whilst I was working in my home office. I received no communication about what work had been carried out. I specifically flagged concerns with my brakes which do not seem to have been remedied.
When I picked up the car I was told no issues. When I got home I noticed the service report had three 'notifications' which were not discussed when I picked up the car. These items could have easily been rectified.
The estimated price was accurate.
Problem identified then rectified in the predicted timescale and at the forecast price. The attention received was personal, friendly and efficient. What more could I ask for?
Everything was carried out efficiently and the car was delivered back on time.
Seamless service. Much improved from the last BMW I had
A professional, friendly and efficient service once again. My beloved 530d was taken in for repair. Fantastic service from Mike Edson as always and a complimentary hire car and valet provided. My car is fixed & driving superbly just as a BMW ought to
Didn't resolved both issues during first visit and had to return car for a follow up appointment but both Emma, Mike and Andy excellent.
I was well received and all the items I mentioned on my booking call were recorded and discussed.
Always a cheery welcoming on arrival with a fully informative well trained staff
Was very pleased to get my car collected and delivered back to the house.
Service in the York dealership is excellent.
Very fast service, calm, friendly and professional
I just pitched up without warning and i was dealt with almost immediately (the tyre man was busy with another car and said he could look at mine in 40 mins).
Again I have to pay over £100 to have a washer bottle cleaned a fault which was apparent on 3 series and now on the X1. Why do you persist in charging for a recognised design issue. A problem never experienced with my new Audi.
Overall very satisfied. Would have been 5 but picked up the car on a Saturday morning and there was no meaningful handover and I was unsure that the hire company for the hire car I had would be contacted.
The sales part of the process was good, we bought then car. On collection I noticed 3, not 1 but 3 dints to the door. This surely should have been seen as it must have been done between the sale and collection
All work carried out quickly. Tyre issue brought to my attention quickly and resolved that day.
The usual, great, friendly service from Mike on the service desk and the "unseen" guys in the garage.
Easy and courteous service
Unable to fix issue with console for second time. Otherwise very good.
Good Communication from Cooper and did their best to resolve the issue by contacting BMW UK. When no positive response from BMW UK, Cooper quoted a competitive price for the required fix.
Straight forward booking over the phone, fast check in, nice clean loan vehicle, car cleaned well, efficient check out. Can't fault it.
Excellent service and information as service progressed
Mike was incredibly helpful and got the problem resolved with the minimum of fuss
One job was not completed on the day and nobody informed me of the reason.I called in to the garage and was told that a part was not available in the UK and it has to be sourced in Germany.I will be informed when it arrives.
all timings we adhered to and the feedback was very good
Great service. Very prompt.
Warmth of greeting when both dropping off and collecting my car allied to the fact that I was kept informed during day.Nothing too much trouble.
This was a repeat repair of a previous problem which manifested itself again after 1800 miles of more driving. I will wait to see if it has been a permanent cure this time!
Friendly helpful staff, prompt and affordable service
very efficiently dealt with the service
Car collected from home address on time with courteous staff. Problem with brakes rectified and explanation given for auto start problem.Easy to arrange service by telephone and similar polite approach on help desk.
Daniel Burdon was extremely helpful and talked us through everything answering questions as needed.
Daniel Feather anticipated my needs and provided a great personalised service, making the purchase a special experience.
Very pleasant salesman met us as we arrived and was very efficient. We were offered a test drive which was a great help when deciding to buy a similar car.
Tom Thompson was a great salesman. Proactive, flexible and keen to help at all times. His knowledge of the car could have been better but he did get a "Genius" to answer questions.
We felt that the service was personal and Tim spent the time to meet our specific needs. We were kept informed throughout and when we picked up the car he took the time to explain everything to us.
Oliver was amazing! There was no pressure, they worked to our needs and we came out with our perfect car! Couldn't be any better!!
Very helpful staff.
Everything was fine, apart from a problem with software showing incorrect purchase price, different to what was quoted
Nothing was too much trouble and was made to feel special
Nice clean showroom, polite staff, picked up from train station
The salesman was eager to please,as indeed were all concerned.At delivery, the relevant details re the car were explained clearly and my own questions were answered to my satisfaction.
Very clear and transparent dealings. Did everything they could do to meet my requirements.
Tom made the process extremely easy and exciting, in my opinion buying a new car should be as stress free and as fun as possible and that's exactly what it was, Tom was extremely enthusiastic and fun to work with !
Salesman very attentive when placing order, but did not respond to aftercare queries.
Very friendly and extremely efficient at all times during the whole process
Overall a very good experience
The personal attention was excellent.
Great communication and honest commitments
The Service I received from Daniel Feather and Matt Broadfoot at Cooper York was exceptional, I only went into the showroom to price a car and had bought one within an hour :0)
The help and information given during the negotiations for the purchase of the new car by Daniel Burden was very good
Staff attentive, knowledgeable and friendly.
Extremely organised and helpful
The employee that I liaised with when getting the vehicle, Tom Hinchcliffe, made everything extremely easy for me, explaining the process, spec etc and made it very easy for me. Tom was very friendly, personable, and was very competent throughout.
From beginning to taking delivery of the new vehicle the sales person kept me fully informed of progress over the 6 week period.
a very good welcome to the center by the staff
Great service and attentive staff. Had a vey poor experience at my local dealer, haliwell Jones Warrington and thus bought the car from Cooper in York.
Very helpful amenable attentive staff without being too pushy.
I was very specific with my requirements from the start. Tom understood this and ensured that these requirements were met.
Tom Thompson salesman was very professional.He ensured we were well informed about every prosess of the purchase. He sold us an automatic,which I said I would never have,its the nicest BMW we have ever purchased and a lovely drive.
Nothing to much trouble did everything to help!
The whole experience was fantastic, from the first visit till completion.The Sales advisor Daniel Feather was exceptional, really helpful easy to talk to very understanding.
Daniel was very helpful when it came to wanting to test drive and purchase a BMW 1 series f you
Far too much paperwork, must have signed circa x 20 copies of various documents to the point of loosing interest and took far to long at the handover, spoiling the pleasure of buying a New car.
Daniel Feather was a pleasure to deal with throughout. He was knowledgeable, helpful and had everything organised ready for the handover of the car. He was also very enthusiastic about the car itself so that was nice to hear.
very.everyone is so hellppfull
Knowledgeable and helpful sales staff, good surroundings in the dealership.
Efficient service, helpful and knowledgeable
Staff really knowledgeable, patient and helpful. Patrick was a great help and made sure we got the right car for us. We are delighted with the car and the service we received.
Everything was as expected and met my requirements in every way
Sales team very helpful/knowledgeable and listened to my requirements and preferences. Not pushy or set on selling a particular model