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No issues with dropping car off or collecting and fully informed of what was happening during the day.
The collection and return service was of great help and ensured the service could get done.
Could not faltthem
My only problem was that I was quoted one price for the service but not informed this was plus vat making a price comparison unfair to local competion who were a few pounds short of coopers bmw but included vat
Coopers staff are always friendly and helpful and they do what they say they are going to do.
Everything ran very smoothly and communications were very good
Mike and Chris on the service team in particular are always very helpful and efficient . Indeed I called on spec last Saturday morning with a blown fuse on my 5 series . Chris came out from the workshops and within 10 mins it was sorted
Everything completed as required and on time
As always, staff friendly, knowledgable, and very accommodating
Great customer service
No courtesy car available
The car was simply dropped off at my home whilst I was working in my home office. I received no communication about what work had been carried out. I specifically flagged concerns with my brakes which do not seem to have been remedied.
When I picked up the car I was told no issues. When I got home I noticed the service report had three 'notifications' which were not discussed when I picked up the car. These items could have easily been rectified.
The estimated price was accurate.
Problem identified then rectified in the predicted timescale and at the forecast price. The attention received was personal, friendly and efficient. What more could I ask for?
Everything was carried out efficiently and the car was delivered back on time.
Seamless service. Much improved from the last BMW I had
A professional, friendly and efficient service once again. My beloved 530d was taken in for repair. Fantastic service from Mike Edson as always and a complimentary hire car and valet provided. My car is fixed & driving superbly just as a BMW ought to
Didn't resolved both issues during first visit and had to return car for a follow up appointment but both Emma, Mike and Andy excellent.
I was well received and all the items I mentioned on my booking call were recorded and discussed.
Was very pleased to get my car collected and delivered back to the house.
Always a cheery welcoming on arrival with a fully informative well trained staff
Service in the York dealership is excellent.
Very fast service, calm, friendly and professional
I just pitched up without warning and i was dealt with almost immediately (the tyre man was busy with another car and said he could look at mine in 40 mins).
Again I have to pay over £100 to have a washer bottle cleaned a fault which was apparent on 3 series and now on the X1. Why do you persist in charging for a recognised design issue. A problem never experienced with my new Audi.
The sales part of the process was good, we bought then car. On collection I noticed 3, not 1 but 3 dints to the door. This surely should have been seen as it must have been done between the sale and collection
Overall very satisfied. Would have been 5 but picked up the car on a Saturday morning and there was no meaningful handover and I was unsure that the hire company for the hire car I had would be contacted.
All work carried out quickly. Tyre issue brought to my attention quickly and resolved that day.
The usual, great, friendly service from Mike on the service desk and the "unseen" guys in the garage.
Easy and courteous service
Unable to fix issue with console for second time. Otherwise very good.
Good Communication from Cooper and did their best to resolve the issue by contacting BMW UK. When no positive response from BMW UK, Cooper quoted a competitive price for the required fix.
Straight forward booking over the phone, fast check in, nice clean loan vehicle, car cleaned well, efficient check out. Can't fault it.
Excellent service and information as service progressed
Mike was incredibly helpful and got the problem resolved with the minimum of fuss
One job was not completed on the day and nobody informed me of the reason.I called in to the garage and was told that a part was not available in the UK and it has to be sourced in Germany.I will be informed when it arrives.
all timings we adhered to and the feedback was very good
Great service. Very prompt.
Warmth of greeting when both dropping off and collecting my car allied to the fact that I was kept informed during day.Nothing too much trouble.
This was a repeat repair of a previous problem which manifested itself again after 1800 miles of more driving. I will wait to see if it has been a permanent cure this time!
Friendly helpful staff, prompt and affordable service
very efficiently dealt with the service
Car collected from home address on time with courteous staff. Problem with brakes rectified and explanation given for auto start problem.Easy to arrange service by telephone and similar polite approach on help desk.
Owning a BMW is meant to be a pleasure but for the 2nd time in 12-months I needed an injector replacing. I feel if two have gone in this period I should have the remaining two replaced as it is only a matter of time before it happens again!
I normally get a written report on my car that details tyre depth, Brakes , and other items I never got it this time just a quick Video saying everything so ok
Excellent customer service and friendly staff
cooper york kept me informed on progress and sorted the rattle my car was previously suffering.
Very accommodating at short notice. Friendly, professional and helpful. Job done well, car good after service.
Very straightforward with no problems
Everything from the booking experience to handing back the was easy and friendly
from drop off to pick up all done very profesionaly all explained so I understood, very pleased. Will recommend to family and friends.
Booking was easy, the service reception was good and I got a reminder the day before. The courtesy car was a nice surprise (Z4) but it would have been even nicer if it was clean inside.
Staff very obliging car collected and returned in clean condition Overall service first class
The servicing of my car was good but have bad memories of my purchasing experience. I was told to give an excellent rating. Never had any after sales contact. Also a bad experience in the body shop. 3 attempts to resolve .. not to BMW standards
all the service and customer's relations were perfect
Everyone was very helpful and friendly
The service manager personally collected my car from our house, took it to BMW York & personally delivered back that evening. Very impressive to see a senior manager setting an example of customer service .
The staff were friendly and professional throughout.
Great service very professional
Great customer service from Mike as always!
Everything sorted with care and attention to detail
a very good welcome to the center by the staff
Great service and attentive staff. Had a vey poor experience at my local dealer, haliwell Jones Warrington and thus bought the car from Cooper in York.
Very helpful amenable attentive staff without being too pushy.
I was very specific with my requirements from the start. Tom understood this and ensured that these requirements were met.
Tom Thompson salesman was very professional.He ensured we were well informed about every prosess of the purchase. He sold us an automatic,which I said I would never have,its the nicest BMW we have ever purchased and a lovely drive.
Nothing to much trouble did everything to help!
The whole experience was fantastic, from the first visit till completion.The Sales advisor Daniel Feather was exceptional, really helpful easy to talk to very understanding.
Far too much paperwork, must have signed circa x 20 copies of various documents to the point of loosing interest and took far to long at the handover, spoiling the pleasure of buying a New car.
Daniel was very helpful when it came to wanting to test drive and purchase a BMW 1 series f you
Daniel Feather was a pleasure to deal with throughout. He was knowledgeable, helpful and had everything organised ready for the handover of the car. He was also very enthusiastic about the car itself so that was nice to hear.
Efficient service, helpful and knowledgeable
Staff really knowledgeable, patient and helpful. Patrick was a great help and made sure we got the right car for us. We are delighted with the car and the service we received.
Knowledgeable and helpful sales staff, good surroundings in the dealership.
very.everyone is so hellppfull
Everything was as expected and met my requirements in every way
Sales team very helpful/knowledgeable and listened to my requirements and preferences. Not pushy or set on selling a particular model
Daniel Feather was professional, courteous and friendly. Wouldn't hesitate to visit Daniel again for any future purchases.
Helpful and clear. Willing and able to do a deal I was happy with
Because the service was fantastic
Tim was extremely helpful, very knowledgeable and a pleasure to deal with.
Just a flawless experience
Daniel Feather was very polite, helpful and informative.
Sales man Tim Green very helpful and knowledgeable on the car X5 we chooseAlso Phil Morfitt product Genius along with Tim at the handover excelled.
Courtesy and knowledge
Garry Turgoose was very professional, friendly and helpful
Highly organised salesman. Complete knowledge of the product. Relaxed process. No pressure.
All staff welcoming and helpful. Allowed time to discuss all requirements. Offered suggestions without pressure.
From our first visit through to handover, we enjoyed the experience