No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Overall no issues
Terrible until Service Manager took over, if he had been involved form the outset would have been 5 star
Because I booked my car in & it wasn't a warranty job & I got it free plus a valet ??
I was dealt with promptly and courteously by the service staff.
don't take me for a fool and try and get me to sign up for a finance package that even Tesco can comprehensively beat hands down.
Everything completed as per discussions
The service executive was very clear about the service procedure and timings, letting me know immediatly when the vehicle was ready and the results
I have a lot of road noise from my tyres and uneven wear but had little to help in suggesting why the tyres had worn so unevenly on the front
Overall exactly what I expect from a BMW centre.
like i said before the service was 100% i cannot fault it. there do there very best to get you back on the road as quick as possible.
I am satisfied everything is fine
Cooper York kept me informed of all work carried out and arranged a collection time to fit in with my commitments.
Booking in was simple and vehicle was ready on time
See q1 answer
Good price for loyalty to BMW, job done as agreed and on my way - well done.
Appointment was made for the first a available date. A courtesy car was unavailable and I was not offered a lift home or back to collect the car otherwise I would have awarded top score.
Good service advice
The work was rescheduled to meet my collection time requirements.
The car was returned to me in a brilliant condition ,BMW staff were friendly and helpful, the waiting area was was very pleasant.
I received. Prompt attention and extremely polyte receptionist and service Manager. BMW is certenly an exception but I already new that as in the family We have 5 B M W .my son on Chobbam ,Surry have 2 one x5 and a. 420.Sorry for the delay in
Friendly helpful staff. Loan car available. Excellent
Everything went efficiently
Helpful team, nice clean car on return.
Just very satisfied they always look after us
The communication wasn't as good as it could be. Nobody contacted me to say my car was fixed or gave much detail about what was wrong with it until I chased this. Also I was told the car has ghee car was petrol and it was actually diesel.
It's always very easy to deal with Cooper BMW, sales or service
Comfortable surroundings and facilities while the service was completed very efficiently while I waited
While my BMW car was in for service a loan car was provided and the emailed video of the work taken by the mechanic shows the care and attention to detail which my car received and on collection my car had been washed and cleaned
My car was serviced on time but was not valeted. I am surprised and disappointed about this.
The service had not been started when I returned 20 mins early to collect the car. I had no condition report so I have no idea if my tyres are OK. I asked for a bodyshop estimate & had to remind them I had not received a week later.
I asked for a check on the tyre pressure monitoring software which had given 2 erroneous alarms prior to the service The software gave a further erroneous alarm yesterday
Excellent communication Skills and Patience from the staff dealing with
I bought a new BMW off you a couple of months back but there was an issue with it.. I wasn't old enough to have a loan vehicle off you so my partner had to get it.. then my vehicle got delivered to me!
Always receive excellent customer service from the York team.
Mike on the service desk has always treated me excellently and has managed my servicing needs very professionally on every occasion. I can call him if I have any issues and he always gets straight back to me and sorts out the issues with my cars.
Usual high quality
Everything went well.
They were helpful and easy to deal with at Cooper York. Much better experience than Stratstone in Leeds where I bought the car - which appears to be too busy. Cooper York took the time to diagnose problems and sort them - and were really helpful.
The service process was excellent and i like the video you are sent from the mechanic showing the health of your car. All I ask is that on the clean of the car is that you hoover the whole car. It's annoying!
Friendly and efficiently. Everything that Harrogate BMW fail at!
Too many visits to fix a recurring fault. This car was sold by Cooper BMW as a new car - the fault was identified at the time I picked the car up. I have had two re-occurrences of the problem. Each needed multiple visits to York.
Came in with a rattle in the boot, tried to fix first time and it got worse, second time went for a test drive found it straight away and no rattle at all now. Job well done by the guys and one satisfied customer.
Good customer service, my car was collected & returned from my place of work.
There were no issues. Took car in. Service performed. Picked car upEveryone was courteous and helpful
when arrived at dealer parking was a problem,
Everything was completed satisfactorily and without any hassle
Was in & out with no delay for both dropping off & collection. Also Emma looked after me very efficiently with the loan car.
Not all the work needed was done. I cannot get the front tyre dust caps off as they are "welded" on. They still are even after the service - so how the tyre pressures or brake condition etc is "viewed" I do not know......
Everything they said they would do they did and in the time stated. One of the sales team even helped fit a baby car seat for me that was not easy at the start.
I rushed to get car in for 9-30. Asked when I would like it back. Said 2pm. Came back not even started then it was rushed through, no valet. No confidence in expensive service being done so quick. Nobody seemed really bothered Left feeling angry
My car has never gone in for a service or a repair and all work completed in one visit. On every occasion you have to order parts and sometimes it takes over a week and is most inconvenient for a second visit .
poor comunication from the service girl
Appointment easy to arrange, loan car available, everything ready on time.
Seen fairly promptly on arrival. Lent very nice courtesy car. Went back at agreed time car wasn't ready. Went home and someone returned my car later in the day. Only feedback given 'everything is fine'. Unfortunate as updates done but not explained.
All was done as expected
Asked for a recall issue to be sorted whilst the car was in and have just found out it wasn't done so the car will have to go back again, a round trip of 42 miles!
The service experience was excellent. I was expected, warmly welcomed and went through the work necessary. Saw opportunity for doing my next service and this was slotted without issue into the day's work schedule. Offered hospitality while waiting.
The service at cooper york was as brilliant as ever, however there was some confusion with our courtesy car booking, which resulted in my boyfriend been stranded in york, we live 40mins away, as the customer i did not feel the onus was on me to sort.
Simple and straightforward booking. Excellent reception staff directed me to service area. Service reception friendly and very helpful and very knowledgeable.
It took two attempts to rectify the fault on the washer system, car wasn't cleaned on 1st attempt and then had to leave it another day for it to be cleaned after 2nd attempt.
Lack of parts availability following egr valve problem. Without cat for four weeks
Very straight forward and clear process to purchase my vehicle,even with the change over of a personal plate.
Andrew was great throughout.
Car well prepared. Good briefing from product genius and efficient handling of paperwork
My reason for not giving 5 stars was the inability to electronically track the location of the vehicle from the Factory to the UK. I recently purchased a £100 item from Australia and was able to track its every movements. Why can't BMW do this?
During the whole experience Oliver was amazing. He talked us through everything made sure we were looked after and made sure we understood everything. On pick up of the car both Oliver and the BMW genius could not do enough for us.
We've worked with Tim Green before. He was extremely helpful in meeting our needs and answering questions. Very accommodating in organising a test drive and trying to find a car that met our needs. Great presentation of the car at pick-up.
Fantastic service from start to finish, not pushy, knowledgable and very personable. A special mention to Tom Hinchliffe, exceptional customer service.
Updates on the progress of my car build were given regularly ..Handover was seemless and informative ..Courtesy call after sale to make sure all was well ..
everything went smoothly from start to finish,any help/advice i needed was at hand
They made it easy to the but the car i wanted.
very patient and helpful service
Simple process from order to collection
My experience with cooper BMW York was great, I was made to feel comfortable at all times. I particularly like the open screen policy they have where the customer can see what the sales person is doing.
I have always found Cooper York staff have always been very friendly,professional,helpful and very knowledgeable on the models they deal in. Having bought a few cars from this dealership I feel as if they know me and I have confidence in them.
I felt the handover of my car was rushed especially going through the paperwork, which I'm guessing was due to the fact that it was 5/5.30pm
Always treated well at Cooper York, my third car in about 2.5 years. My contact, Tim Green, goes out of his way to make me feel like a valued customer, I think I get a good deal too. My car is awesome M140i, 5 door.
All the staff were very polite, welcoming atmosphere and very organised and efficient
The sales person Daniel Feather at BMW York was extremely helpful and knowledgeable about purchase options that would suit me. A very polite young man who was a pleasure to do business with
The salesman we dealt with, Daniel Burdon, was very good to deal with. A consummate professional, passionate about the BMW brand and wanting to portray BMW cars and Cooper BMW in the best light at all times, while demonstrating great customer skills.
The car was delivered on time to the specification ordered. The "product genius" spent plenty of time with me to explain the car's features and offered additional help whenever I needed it. Excellent!
Excellent service. Nothing to complain about.
Tom is always helpful and explains everything in a clear concise manner. We got the deal we wanted for our new car