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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

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PIECE TOGETHER THE PERFECT CHRISTMAS

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BMW Innovation

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BMW XDRIVE.

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Cooper York are proud to support i2i Football Academy.

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Where Next?

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Meet the team

Joe Dawson

Head of Business
  • Department All

Craig Wallace

General Sales Manager
  • Department Sales

Andy Forrest

Aftersales Manager
  • Department Sales

Peter Darell

Parts Manager
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

When I booked the service the price was given as £260. but the bill was £324 for a standard service . Coopers said the extra was due to changing 2 air filters on this particular model. Should this not have been factored into the original price?

Service

Good Service

Service

Car required a part which I was told would take 3 to 10 days to arrive. In the end it took over a month. I did not find out about this delay until I called the dealer after a 10 day wait.

Service

Fast and Friendly service from start to finish.

Service

Service met standards expected but bill was high

Service

Completed on time Got the email videoService Manager called to say ok to pick up

Service

Efficient and friendly

Service

All work well completed and on time

Service

Booked in ok. Provided with a courtesy car (as booked in 2 days). Resolved the 3 issues I raised. Picked up ok. Service agent who I saw to pick up the car didn't know what had been done as the other agent talking to another customer had dealt with me

Service

usual excellent service

Service

Fast and efficient. Very helpful, and willing to accomdate for different timings.

Service

Very helpful and wanted to resolve the problem with the car quickly

Service

Excellent service, service advisor Emma Younger very knowlegeable

Service

Polite efficient staff

Service

Great service as always. I love the video support you deliver

Service

I would have given a completely satisfied,but the car windows were not cleaned very well.

Service

Seamless service

Service

i had to get a new tyre as mine had a nail in, i phoned to book my car in, there took the details of the tyre, i dropped my car off at 8.30 and told the wrong tyre had arrived, so what i thought would be a couple of hours, turned out to be all day.

Service

No problem at all with service etc but a bit annoyed that the 'free wi-fi' was not the usual system. I understand there are security and unwanted trails left on cloud systems and it does seem strange that the usual hot spot system is not being used.

Service

Kept informed at all times while I waited in comfortable surroundings

Service

The service was completed on time and the car was cleaned as well.

Service

Everything carried as instructions.

Service

Very professional and friendly service

Service

Quick and efficient

Service

Didn't return 1st call. Unhelpful re type of tyre. More than a week's wait for the tyre. Wrong tyre ordered. Tyre not in when I arrived. Forgot to ring me when fitted. Turns out I was missold tyre insurance policy as I do not have run flat tyres.

Service

The service manager listened to my questions and answered them in fact he anticipated one question and answered it before I asked it. I really felt that the care of my car and service to me were important.

Service

Service completed to my satisfaction in relatively short time

Service

Since you serviced it, the auto start/stop no longer works.

Service

Staff could not have been more helpful. Car service was carried out quickly and presented to us very well valeted.

Service

Alan was very accommodating after I called the same day.. very good..

Service

Would have been completely satisfied if parking had not been a nightmare, The whole forecourt and surrounding area was full. Otherwise standard of service/reception etc first class.

Service

Was able to drop vehicle off before work and received very satisfactory service at early hours in the morning.

Service

Warm friendly service. Knowledgeable staff.

Service

just was

Service

The service was excellent finished as promised

Service

Service advisor was very good and relaxed

Service

Quality of work met expectations

Service

Great service and kept up to speed on what was happening

Service

Fantastic service. Friendly and engaging staff. Really pleasant experience.

Service

Efficient booking. Loan car provided. Helpful staff

Service

Did exactly what was advisedIn the time advised

Service

The service was done in the time stated and Mike Edson was a pleasure to deal with as always

Service

The service. Was done to time

Service

because everything went as agreed

Service

polite, courteous and professional, and service done to timescale provided.

Service

Swift and well communicated service

Service

First MOT, 3 year warranty check and car valuation completed concurrently in a satisfactory and timely manner.

Service

Everything was straight forward

Service

Mike in Service is a 'top' man

Service

Very friendly staff, however I have gave 4 stars as the problem hasn't been solved.

Service

No issues whatsoever, seem efficient and organised. Alan's always a pleasure to deal with.

Service

Apparently my service deal expires at 60,000 but on booking my car in no-one asked for my mileage or explained I would be charged for the service.

Service

I needed a part supplying and fitting (an airbag for a suspension fault) in addition to my service and MOT. I was quoted £100 - £120 verbally however once fitted the final invoice showed the part was much more however nobody good give me a reason why

Service

From the initial contact with the service manager to book the book car in to having it handed back repaired the communication and service was excellent.

Service

When I booked it I was promised a valet inside and out and it didn't happen.I also believe the first mot was included in my service packege it wasn't apparently??

Service

No problems, car ready when said, valeted and offered use of car but not needed as we used the bus into/out of York while work carried out.

Service

Everyone I dealt with, Sales, Finance and Product Expert were so friendly and professional

Sales

Excellent customer service. I was offered a great deal and It was a pleasure taking delivery of my car and only took a couple of weeks due to the car already being built.

Sales

Friendly, take the time to find the right car for you.

Sales

This is my 4th car from Bmw York, great service every time we go "with a smile" People are great at Bmw York, also good with our kids too.Great Team....

Sales

Coopers BMW York has a very friendly atmosphere with the staff all friendly and courteous to help making my purchase of my new car a pleasurable experience.

Sales

Extremely satisfied

Sales

Everything happened as we were told it would and on time. Tom Hinchliffe was extremely pleasant to deal with and kept us posted with emails and texts as we neared delivery date. The car is fantastic and time was taken to familiarise us with everythin

Sales

Dealt with Tracy Ross at cooper York for second time he is a exceptional salesman

Sales

All round sales experience was excellent

Sales

I wasn't really sure which car I wanted when I first went in to the showroom, Daniel (the sales man) was very helpful and spoke to me about different options. Eventually I decided on the 430d and it's a great car. Thanks very much Daniel!

Sales

The sales rep (patrick) and the York branch was fantastic, really helpful, kind, not pushy, he did an excellent job.

Sales

Listen to what I wanted and were open to negotiation

Sales

The service was exemplary at Coopers of York, they rescued us from a disgusting attitude of the business manager at Hull.We were on our way to Mercedes but thankfully called in at coopers first

Sales

This is my second BMW from the same dealership, really good friendly service highly recommended.

Sales

Excellent service throughout

Sales

The whole experience was conducted in a very friendly manner.

Sales

Everything was excellent

Sales

Daniel Gibson #1

Sales

Excellent service from Tim Green, friendly staff, no hustle, smooth transaction.

Sales

The whose process was straightforward and proffesional

Sales

Very smooth process and helpful salesman. Salesman persuaded me that the active suspension was a good idea and he was right!

Sales

The sales rep Tom Hinchliffe was very professional, knew his facts, kept his word and kept me updated, and found me a great deal. He explained the details of the car and the finance very thoroughly. And did a very smooth handover.

Sales

It was an easy stress free purchase where I was made to feel special.

Sales

The purchase was handled very efficiently and delivery expedited as far as possible.

Sales

Personal service delivered really well by Daniel Redpath

Sales

Excellent patient service and excellent communications throughout.

Sales

Friendly and efficient service

Sales

Couldn't have been more knowledgable or helpful.

Sales

Tom Hinchliffe was helpful and informative and kept me updated during the process. He took care to explain clearly the functions etc in the car, listened and explained when I had questions.A lower price on the car would have been better !

Sales

Everything was handled smoothly and professionally in a relaxed atmosphere.

Sales

Great sales done right

Sales

very pleased with staff

Sales

it was a pleasant and well informed experience

Sales

No problems. Courteous staff

Sales

Danny Gibson was an excellent sales man, helpful and friendly but not pushy

Sales

Very professional approach to the whole experience. Patrick Smith, the sales representative was knowledgeable and I felt under no pressure whatsoever during the purchasing process.

Sales

I went to Coopers at York with my previous BMW with a tyre issue. They serviced my car at the same time and the overall service was fantastic. So much better than Leeds. It was then i chose to use them for my new car and service has been superb

Sales

Friendly informative sales team who go out of their way to help. This is why I have returned to Cooper York of my new BMW for the last 18/20 years

Sales

Very professional and helpful staff, showing lots of knowledge about the products.

Sales

Exceeded expectations and everything handled professionally and efficiently throughout the process.