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Always get top service from Mike E
Once the car actually got seen at Cooper York, the service was good - Mike in the service department was especially helpful (the loan car provided was a dream) But our car had a fault and we had to wait too long to get it looked at.
So satisfied in fact, that I ended up buying a new car whilst I was waiting for mine to be fixed!
Took longer than promised. Issues with work done
Because I am, and they are really nice people
Job done well
Poor advice given at time of reporting fsult
Recent visit was not straight forward and time was critical. Problem was solved quickly and efficiently, even providing an e-mail video of inspection - all at very short notice-well done all the team.
Carried out the service as agreed.
The service element was fine but the car needed tires which lead to a difficult negotiation and the feeling of being conned. In comparison with my experience with Audi it was very unsatisfactory.
Efficient and timely service
everything was done as required
Given that I only had a flat tyre but wanted to know how the car was doing generally. Not only did they fix the tyre but gave it a service with a detailed video of how the car is presently. Very grateful!
Work carried out efficiently
QUICK AND PROFFESIONAL
Professional job done to time. Excellent feedback and video on service is a nice touch
Knowledgeable service advisor and swift, efficient service carried out as arranged. Only disappointment was having to go 200 yards down the road to have tyres fitted at a saving of fifty pounds each when I believe the dealer could have price matched.
Because Emma Younger has been exceptional in dealing with the problems I have had with the vehicle. She has been extremely helpful in resolving the issues and dealing with the Cooper branch from whom I bought the car to achieve a satisfactory outcome
Fantastic courteous customer service as usual. Mike Edson is a great contact and always extremely helpful.
As stated above, I had not asked for a loan car but was offered one once they were aware the service would exceed the 2 hours originally anticipated.
No reason not to
I would have been completely satisfied if it wasn't for the fact the service was booked for the day before my car was picked up.
Friendly good service.
great service from James Flanagan and Mike Edson
Great service a little bit costly
As detailed above this is my second BMW and Coopers have serviced both cars and the experience has remained constantly exceptional compared to other local garages previously used.
Flexible Accommodating Punctual Friendly
although my car was in for a minor item I thought that I was taken seriously and my needs were met regarding a loan vehicle
Never had a problem with them
my car was not washed before delivery
I only met the BMW man in the bodyshop area, as the car was in for the repair of a scratch and some bodywork touch ups at the same time as the service. He was friendly and efficient. The scratch repair was not quite perfect and I had to remind ..
Again good service but very expensive
Met all requirements
No loan car booked, despite me asking for one. The initial booking call I think was handled by central service, not the dealer. This was sorted after 30 mins. The 4 wheel tracking wasn't done - machine broken. Car not cleaned - no explanation offered
I was contacted for a recall, all was explained to me, I was given a courtesy car for the day and everything happened exactly as it should. Many thanks.
James in the Service team kept us informed and also came out to the car to demonstrate BMW connected better to me. The BMW dealer from whom I purchased the car didnt bother to do this.
Every thing went smoothly. Service manager very good.
Prompt service with good and timely updates on progress, and a complementary valet
DId what you said you would do and excellent communication from Mike.
The Service Manager and staff dealt with a minor misunderstanding with true professionalism
Didn't feel particularly welcomed at the branch - when I compare to experience at Leeds Didn't feel what was done at review or service was talked through with meUnderstand other branches offer a full vallet free of charge, this would be welcome
From booking the car in to collecting it, was all straight forward. Communication was good and the car was ready when they said it would be. The valet was appreciated to, thankyou
As my car was on a recall I did not know what to expect but everything went very well.
The service centre is very good. Efficient and friendly. My only real gripe was the price to replace one tyre. At just shy of £500 that was a lot of money. Just because I have a BMW doesn't mean I have endless cash!
Work carried out on time, people and surroundings very good.
Details of service fully explained before and after
Mike Edson the service advisor and his team were outstanding in getting me back on the road after my EML light came on when I was travelling up the A1 to York. A new lambda sensor was required.Please pass on my thanks to Cooper York.
Problem fixed under warrenty and got a free wash and vac after too
Helpful, friendly and efficient staff
Exceptional as always. Great team who are all very friendly, polite and professional.
The car unexpectedly needed to stay in overnight. Mike sorted a courtesy car for me at short notice
A couple of intermittent issues I have with the car could not be rectified but the service was completed satisfactorily.
Everything went smoothly
As mentioned above and the email with video footage of the service
Problem with a sensor not spotted at the first visit
Everything was as I expected.
Everything about the service day was straight foreword and did what it said on the tin
Service on the day was satisfactory but what was included in the service package was not made clear.
All done within the time set and good communication
Always made to feel valued and welcome.
All went totally according to plan ??
Only did what had to, did great video of tyre
Good personal customer experience from people who have known me for 20+ years
Expensive for a simple service.
All of the above
The action was clearly explained and undertaken efficiently while I waited. Nice coffee too!
every one was reassuring and helpful
Very helpful and polite. Nothing is too much trouble.
Attentive to emergency needs and provision of advice and update on timing
All the necessary work was completed on time so minimum inconvenience
Warrenty work arranged and undertaken without any hastle
Everything was done as promised and to my satisfaction
Tyre was changed and they even washed and vacuumed the car
The car was collected from our house. On its return there were dog hairs on the passenger seat and the foot well was covered in dead plant undergrowth. Worse still one of the alloy wheel was scrubbed and a valve cap was missing.
I arrived as scheduled. Total to allow 1/12 hrs for the works but work over ran by 30 minutes.
After being Let down by Stratstone on numerous occasions I took my M140i to Cooper York. It was a fantastic. Mainly because of my Service advisor, Emma Younger. She was incredible from start to finish. I now recommend Cooper to all of my BMW Friends.
I can only assume that any work carried out was satisfactory, like any service only time will tell. I was suprised to learn that the company only offer a one way ride whilst the service was done, I organised my return to the dealers.
simple service booking process - although i always try to speak to th eCLifton garag ethemselves, rather than go to the central booking service, where they are too remote and cannot really deal with my individual needs for me an dmy car
Service was carried out on time but my car hadn't been cleaned properly, there were areas on the drivers side that had been missed and I had to clean it once I got home.
The service was fine but I was disappointed with the poor level of valeting.
Did what they could, quickly
Sales man (Oliver) was great, very very helpful, gave me a great deal and helped make the delivery of my car a very special day for me and my son. Nothing was too much for Oliver and would definitely return to deal with him again
Acknowledged upon entering premises and greeted with a smile. Made us feel welcome.
The delearship gave me a date to collect the car and it was ready for collection that day when I turned up at the dealership.
it was clear and i was kept informed regularly about the delivery of the car.
The way I was dealt with by the sales executive Oliver Gutierrez at the York branch. No feeling of pressure at all. He came across as both friendly & informative. He fully explained the options I had in purchase the car. A credit to BMW I would say.
Excellent relationship with customer. Very good introduction to vehicle.
As above. Made to feel welcome.
everything clearly explained with both the required paperwork and the product genius. Not all paperwork was provided to me to take away despite being told it was. I had to contact the centre at a later date to request this.
Staff explained the car in detail both at purchase and collection.
They take the time to get to know a customer.
excellent service provided at all times
The sales person was knowledgeable, was not pushy and kept me informed of progress throughout the delivery period.
Daniel feather was extremely helpful
Looked after well. Made great efforts to ensure I got the best deal possible. Bought from them before. Kept me updated and answered all queries I had.
Preparation of the car was not well done and just being finished minutes before handover despite four days notice of collection.Handover was done out in the car park with light rain, where another customer almost reversed into the car.
Completetley satisfied with car and the salesman went out of his way to make sure I got everything I wanted in the car
Highly knowledgeable and friendly sales staff, not overbearing or pushy
As stated in previous answer
Andrew Lidiard was exceptional. He listened to our requirements and understood our needs - he then worked with us to secure the car we wanted rather than trying to sell us something else.
The sales assistant was very good to talk to and listened to what we wanted
Answered all questions, very thorough with hand over process
Very professional from start to finnish
Also our private number plate was completed smoothly.
The sales advisor found the car specific to my requirements, I felt his advice was to my benefit not his/BMW.
Tim in the York office was brilliant, informative and quietly assured in his approach. It didn't feel like we were being 'sold' to, he just helped us make our purchase.
Well trained salesman that I worked with.
Andy was very professional and friendly and not overbearing. He was very informative and was able to give good advice when needed. Car was ready on time and the handover wasn't rushed or brief. Excellent
No problems, kept updated every step of the way.
Still room for improvement. I found the financial information very complicated and confusing.
The car was exactly as ordered and the hand over process was easy. The order was processed efficiently and the build of the new vehicle was quick.
Andrew Lidiard kept me informed as to expected delivery time on a regular basis. Having changed my mind numerous times as to which extras I was going to have - it was never a problem.
Such a nice friendly comfortable atmosphere and place to look at and buy a car. Tom Hinchliffe and his team arranged delivery exactly on the day and time we requested and the handover was thorough and so helpful.
Treated and looked after very wellPrices agreed at satisfactory price
Did the job as required
The salesman (Tom) was very good and accommodated every request we made.
Everything was clearly explained by Thomas, and the hand over was clear and understandable.
Supported throughout the whole process
Friendly and informal sales person. Able to get car before holiday, thank you.
Bought what we wanted at the price we wanted