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Very fast service, calm, friendly and professional
Again I have to pay over £100 to have a washer bottle cleaned a fault which was apparent on 3 series and now on the X1. Why do you persist in charging for a recognised design issue. A problem never experienced with my new Audi.
I just pitched up without warning and i was dealt with almost immediately (the tyre man was busy with another car and said he could look at mine in 40 mins).
The sales part of the process was good, we bought then car. On collection I noticed 3, not 1 but 3 dints to the door. This surely should have been seen as it must have been done between the sale and collection
Overall very satisfied. Would have been 5 but picked up the car on a Saturday morning and there was no meaningful handover and I was unsure that the hire company for the hire car I had would be contacted.
The usual, great, friendly service from Mike on the service desk and the "unseen" guys in the garage.
All work carried out quickly. Tyre issue brought to my attention quickly and resolved that day.
Booking my car in for a service I was told to drop in at 0800hrs. What I didn't know, was that you don't open till 0830hrs. Staff very friendly. But, I was charged for 500ml of windscreen wash which I always have in my boot. I should of checked bill.
Easy and courteous service
Unable to fix issue with console for second time. Otherwise very good.
Good Communication from Cooper and did their best to resolve the issue by contacting BMW UK. When no positive response from BMW UK, Cooper quoted a competitive price for the required fix.
Straight forward booking over the phone, fast check in, nice clean loan vehicle, car cleaned well, efficient check out. Can't fault it.
Excellent service and information as service progressed
Mike was incredibly helpful and got the problem resolved with the minimum of fuss
all timings we adhered to and the feedback was very good
One job was not completed on the day and nobody informed me of the reason.I called in to the garage and was told that a part was not available in the UK and it has to be sourced in Germany.I will be informed when it arrives.
Great service. Very prompt.
Warmth of greeting when both dropping off and collecting my car allied to the fact that I was kept informed during day.Nothing too much trouble.
This was a repeat repair of a previous problem which manifested itself again after 1800 miles of more driving. I will wait to see if it has been a permanent cure this time!
Friendly helpful staff, prompt and affordable service
very efficiently dealt with the service
Car collected from home address on time with courteous staff. Problem with brakes rectified and explanation given for auto start problem.Easy to arrange service by telephone and similar polite approach on help desk.
Owning a BMW is meant to be a pleasure but for the 2nd time in 12-months I needed an injector replacing. I feel if two have gone in this period I should have the remaining two replaced as it is only a matter of time before it happens again!
Excellent customer service and friendly staff
I normally get a written report on my car that details tyre depth, Brakes , and other items I never got it this time just a quick Video saying everything so ok
cooper york kept me informed on progress and sorted the rattle my car was previously suffering.
Very accommodating at short notice. Friendly, professional and helpful. Job done well, car good after service.
Very straightforward with no problems
Everything from the booking experience to handing back the was easy and friendly
from drop off to pick up all done very profesionaly all explained so I understood, very pleased. Will recommend to family and friends.
Staff very obliging car collected and returned in clean condition Overall service first class
Booking was easy, the service reception was good and I got a reminder the day before. The courtesy car was a nice surprise (Z4) but it would have been even nicer if it was clean inside.
all the service and customer's relations were perfect
The servicing of my car was good but have bad memories of my purchasing experience. I was told to give an excellent rating. Never had any after sales contact. Also a bad experience in the body shop. 3 attempts to resolve .. not to BMW standards
Everyone was very helpful and friendly
The service manager personally collected my car from our house, took it to BMW York & personally delivered back that evening. Very impressive to see a senior manager setting an example of customer service .
The staff were friendly and professional throughout.
Great service very professional
Great customer service from Mike as always!
Everything sorted with care and attention to detail
Booking was as arranged and the reception to leaving was very quick. One small question unanswered about the speakers which vibrate on certain base tones.....not sure if this was investigated as nothing on the notes
Helpful and friendly service
You pick my car up, complete all the work required, clean it and then return it to me. It's a very good service.
Wonderful service staff and always a good laugh.
My car was in for a warning light which turned out to be an intermittent sensor fault. The complimentary diagnostic identified a number of other faults. The service dept kept me fully informed throughout.
Couldn't fault them. From customer service to efficiency.
Booking streight forward for both MOT and Service.Car clean when returned.Comfortable waiting area
Seemed to be some miscommunication letting me know my vehicle was ready, due to staff on lunch breaks.
Fast lane service. Cheerful and polite staff.
Very efficient service as ever from Alan.
Organised, courteous and helpful. Got the job done.
long wait to be seen by the service agent
Excellent service plus car was valeted.
Mike in service provides great customer service.He got technicians to alighn my bmw winter whell centre cap and m sport badges on each wheel!-well done for a very sad customer!My car never completed in 1 visit. Wtg 2weeks+ for roof pins/brkts
As always. The service staff are extremely helpful and pleasant
When I booked the service the price was given as £260. but the bill was £324 for a standard service . Coopers said the extra was due to changing 2 air filters on this particular model. Should this not have been factored into the original price?
Fast and Friendly service from start to finish.
Service met standards expected but bill was high
Daniel was very helpful when it came to wanting to test drive and purchase a BMW 1 series f you
Daniel Feather was a pleasure to deal with throughout. He was knowledgeable, helpful and had everything organised ready for the handover of the car. He was also very enthusiastic about the car itself so that was nice to hear.
Far too much paperwork, must have signed circa x 20 copies of various documents to the point of loosing interest and took far to long at the handover, spoiling the pleasure of buying a New car.
Staff really knowledgeable, patient and helpful. Patrick was a great help and made sure we got the right car for us. We are delighted with the car and the service we received.
Knowledgeable and helpful sales staff, good surroundings in the dealership.
Efficient service, helpful and knowledgeable
very.everyone is so hellppfull
Everything was as expected and met my requirements in every way
Sales team very helpful/knowledgeable and listened to my requirements and preferences. Not pushy or set on selling a particular model
Daniel Feather was professional, courteous and friendly. Wouldn't hesitate to visit Daniel again for any future purchases.
Helpful and clear. Willing and able to do a deal I was happy with
Because the service was fantastic
Just a flawless experience
Tim was extremely helpful, very knowledgeable and a pleasure to deal with.
Daniel Feather was very polite, helpful and informative.
Sales man Tim Green very helpful and knowledgeable on the car X5 we chooseAlso Phil Morfitt product Genius along with Tim at the handover excelled.
Highly organised salesman. Complete knowledge of the product. Relaxed process. No pressure.
Courtesy and knowledge
Garry Turgoose was very professional, friendly and helpful
All staff welcoming and helpful. Allowed time to discuss all requirements. Offered suggestions without pressure.
From our first visit through to handover, we enjoyed the experience
Very good service and quality sales knowledge from Tim and Mark at the York store
If we were not completely satisfied we would not have purchased the car
Fantasic sale with no undue pressure from sales staff. A delight to talk to with a great understanding of my needs.
The handover was fantastic, everything explained great. Plus the return of my previous car was very smooth
I have now add 3 BMWs from Cooper York Dan Feather was the sales person who is a very professional with regards to all BMWs, he is a very nice person to deal with always helpful rings when he says he willA really professional salesman
Having bought my last BMW from Cooper York and being very satisfied with the sales team I returned and purchased my new one and I received the same attention from Daniel Feather, he talked me through all the options and helped me all the way through.
I was originally approached by the sales team as I had previously shown interest in purchasing an M2 and one became available. Daniel Feather was very helpful and pleasant to deal with. He kept me well informed with emails and phone calls.
The staff were great and in particular Patrick went the extra mile
Friendly, take the time to find the right car for you.
Excellent customer service. I was offered a great deal and It was a pleasure taking delivery of my car and only took a couple of weeks due to the car already being built.
Everyone I dealt with, Sales, Finance and Product Expert were so friendly and professional
This is my 4th car from Bmw York, great service every time we go "with a smile" People are great at Bmw York, also good with our kids too.Great Team....
Coopers BMW York has a very friendly atmosphere with the staff all friendly and courteous to help making my purchase of my new car a pleasurable experience.