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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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Corporate Retailer of the Year

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation

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Cooper York are proud to support i2i Football Academy.

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Where Next?

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ROAD TAX CHANGES 01/04/2017

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Cooper York In The Local Community

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Chris Burnham

Head of Business
  • Years at the dealership 19 Years
  • Hobbies Tennis

Craig Wallace

General Sales Manager
  • Department Sales

Stephen Robson

Used Car Sales Manager
  • Department Sales

Mark Whiteside

Transaction Manager

Matthew Broadfoot

Transaction Manager
  • Department Sales

Mark Handley

Transaction Manager
  • Department Sales

Andy Allsopp

Sales Executive
  • Department Sales

Daniel Feather

Sales Executive
  • Department Sales
  • Hobbies Drones

Tom Thompson

Sales Executive
  • Department Sales

Amir Meramo

Sales Executive
  • Department Sales
  • Hobbies Music and Motorbikes

Andy Lidiard

Sales Executive
  • Department Sales

Danny Burdon

Sales Executive
  • Department Sales

Tom Hinchcliffe

Sales Executive
  • Department Sales

Tim Green

Sales Executive
  • Department Sales

Ollie Gutierrez

Sales Executive
  • Department Sales

Garry Turgoose

Sales Executive
  • Department Sales

Phil Morfitt

Product Genius
  • Department Sales
  • Hobbies Technology and Music

Samantha Quainton

Receptionist
  • Department Sales
  • Hobbies Films

Caroline Thompson

Receptionist
  • Department Sales
  • Hobbies Socialising

Heather Lewis

Weekend Receptionist

Andy Forrest

Service Manager
  • Department Service

James Flanagan

Service Advisor
  • Department Service
  • Hobbies Cycling and Being Outdoors

Mike Edson

Service Advisor
  • Department Service
  • Hobbies Socialising

Emma Younger

  • Department Service
  • Hobbies Family Life

Peter Darell

Parts Manager
  • Department Parts

Paul Haxby

Parts Advisor
  • Department Parts

Adrian Pickup

Parts Advisor
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always get top service from Mike E

Service

Once the car actually got seen at Cooper York, the service was good - Mike in the service department was especially helpful (the loan car provided was a dream) But our car had a fault and we had to wait too long to get it looked at.

Service

So satisfied in fact, that I ended up buying a new car whilst I was waiting for mine to be fixed!

Service

Took longer than promised. Issues with work done

Service

Because I am, and they are really nice people

Service

Job done well

Service

Poor advice given at time of reporting fsult

Service

Recent visit was not straight forward and time was critical. Problem was solved quickly and efficiently, even providing an e-mail video of inspection - all at very short notice-well done all the team.

Service

Carried out the service as agreed.

Service

The service element was fine but the car needed tires which lead to a difficult negotiation and the feeling of being conned. In comparison with my experience with Audi it was very unsatisfactory.

Service

Efficient and timely service

Service

everything was done as required

Service

Given that I only had a flat tyre but wanted to know how the car was doing generally. Not only did they fix the tyre but gave it a service with a detailed video of how the car is presently. Very grateful!

Service

Work carried out efficiently

Service

QUICK AND PROFFESIONAL

Service

Attentive staff

Service

Professional job done to time. Excellent feedback and video on service is a nice touch

Service

Knowledgeable service advisor and swift, efficient service carried out as arranged. Only disappointment was having to go 200 yards down the road to have tyres fitted at a saving of fifty pounds each when I believe the dealer could have price matched.

Service

Because Emma Younger has been exceptional in dealing with the problems I have had with the vehicle. She has been extremely helpful in resolving the issues and dealing with the Cooper branch from whom I bought the car to achieve a satisfactory outcome

Service

Fantastic courteous customer service as usual. Mike Edson is a great contact and always extremely helpful.

Service

As stated above, I had not asked for a loan car but was offered one once they were aware the service would exceed the 2 hours originally anticipated.

Service

No reason not to

Service

I would have been completely satisfied if it wasn't for the fact the service was booked for the day before my car was picked up.

Service

Friendly good service.

Service

great service from James Flanagan and Mike Edson

Service

Great service a little bit costly

Service

As detailed above this is my second BMW and Coopers have serviced both cars and the experience has remained constantly exceptional compared to other local garages previously used.

Service

Flexible Accommodating Punctual Friendly

Service

Happy

Service

Professional service

Service

although my car was in for a minor item I thought that I was taken seriously and my needs were met regarding a loan vehicle

Service

Never had a problem with them

Service

my car was not washed before delivery

Service

I only met the BMW man in the bodyshop area, as the car was in for the repair of a scratch and some bodywork touch ups at the same time as the service. He was friendly and efficient. The scratch repair was not quite perfect and I had to remind ..

Service

Again good service but very expensive

Service

Met all requirements

Service

No loan car booked, despite me asking for one. The initial booking call I think was handled by central service, not the dealer. This was sorted after 30 mins. The 4 wheel tracking wasn't done - machine broken. Car not cleaned - no explanation offered

Service

I was contacted for a recall, all was explained to me, I was given a courtesy car for the day and everything happened exactly as it should. Many thanks.

Service

James in the Service team kept us informed and also came out to the car to demonstrate BMW connected better to me. The BMW dealer from whom I purchased the car didn’t bother to do this.

Service

Every thing went smoothly. Service manager very good.

Service

Prompt service with good and timely updates on progress, and a complementary valet

Service

DId what you said you would do and excellent communication from Mike.

Service

The Service Manager and staff dealt with a minor misunderstanding with true professionalism

Service

Didn't feel particularly welcomed at the branch - when I compare to experience at Leeds Didn't feel what was done at review or service was talked through with meUnderstand other branches offer a full vallet free of charge, this would be welcome

Service

From booking the car in to collecting it, was all straight forward. Communication was good and the car was ready when they said it would be. The valet was appreciated to, thankyou

Service

Good service

Service

As my car was on a recall I did not know what to expect but everything went very well.

Service

The service centre is very good. Efficient and friendly. My only real gripe was the price to replace one tyre. At just shy of £500 that was a lot of money. Just because I have a BMW doesn't mean I have endless cash!

Service

Work carried out on time, people and surroundings very good.

Service

Details of service fully explained before and after

Service

Mike Edson the service advisor and his team were outstanding in getting me back on the road after my EML light came on when I was travelling up the A1 to York. A new lambda sensor was required.Please pass on my thanks to Cooper York.

Service

no hassle

Service

Problem fixed under warrenty and got a free wash and vac after too

Service

Helpful, friendly and efficient staff

Service

Good service

Service

prompt service

Service

Exceptional as always. Great team who are all very friendly, polite and professional.

Service

The car unexpectedly needed to stay in overnight. Mike sorted a courtesy car for me at short notice

Service

A couple of intermittent issues I have with the car could not be rectified but the service was completed satisfactorily.

Service

As above

Service

Everything went smoothly

Service

As mentioned above and the email with video footage of the service

Service

as above

Service

Problem with a sensor not spotted at the first visit

Service

Everything was as I expected.

Service

Everything about the service day was straight foreword and did what it said on the tin

Service

Service on the day was satisfactory but what was included in the service package was not made clear.

Service

All done within the time set and good communication

Service

Always made to feel valued and welcome.

Service

All went totally according to plan ??

Service

Only did what had to, did great video of tyre

Service

Good personal customer experience from people who have known me for 20+ years

Service

Expensive for a simple service.

Service

All of the above

Service

The action was clearly explained and undertaken efficiently while I waited. Nice coffee too!

Service

every one was reassuring and helpful

Service

Very helpful and polite. Nothing is too much trouble.

Service

Attentive to emergency needs and provision of advice and update on timing

Service

All the necessary work was completed on time so minimum inconvenience

Service

Warrenty work arranged and undertaken without any hastle

Service

Everything was done as promised and to my satisfaction

Service

Tyre was changed and they even washed and vacuumed the car

Service

The car was collected from our house. On its return there were dog hairs on the passenger seat and the foot well was covered in dead plant undergrowth. Worse still one of the alloy wheel was scrubbed and a valve cap was missing.

Service

I arrived as scheduled. Total to allow 1/12 hrs for the works but work over ran by 30 minutes.

Service

After being Let down by Stratstone on numerous occasions I took my M140i to Cooper York. It was a fantastic. Mainly because of my Service advisor, Emma Younger. She was incredible from start to finish. I now recommend Cooper to all of my BMW Friends.

Service

I can only assume that any work carried out was satisfactory, like any service only time will tell. I was suprised to learn that the company only offer a one way ride whilst the service was done, I organised my return to the dealers.

Service

simple service booking process - although i always try to speak to th eCLifton garag ethemselves, rather than go to the central booking service, where they are too remote and cannot really deal with my individual needs for me an dmy car

Service

Service was carried out on time but my car hadn't been cleaned properly, there were areas on the drivers side that had been missed and I had to clean it once I got home.

Service

The service was fine but I was disappointed with the poor level of valeting.

Service

Did what they could, quickly

Service

Sales man (Oliver) was great, very very helpful, gave me a great deal and helped make the delivery of my car a very special day for me and my son. Nothing was too much for Oliver and would definitely return to deal with him again

Sales

Acknowledged upon entering premises and greeted with a smile. Made us feel welcome.

Sales

The delearship gave me a date to collect the car and it was ready for collection that day when I turned up at the dealership.

Sales

it was clear and i was kept informed regularly about the delivery of the car.

Sales

The way I was dealt with by the sales executive Oliver Gutierrez at the York branch. No feeling of pressure at all. He came across as both friendly & informative. He fully explained the options I had in purchase the car. A credit to BMW I would say.

Sales

Excellent relationship with customer. Very good introduction to vehicle.

Sales

As above. Made to feel welcome.

Sales

everything clearly explained with both the required paperwork and the product genius. Not all paperwork was provided to me to take away despite being told it was. I had to contact the centre at a later date to request this.

Sales

Staff explained the car in detail both at purchase and collection.

Sales

They take the time to get to know a customer.

Sales

excellent service provided at all times

Sales

The sales person was knowledgeable, was not pushy and kept me informed of progress throughout the delivery period.

Sales

Daniel feather was extremely helpful

Sales

Looked after well. Made great efforts to ensure I got the best deal possible. Bought from them before. Kept me updated and answered all queries I had.

Sales

Preparation of the car was not well done and just being finished minutes before handover despite four days’ notice of collection.Handover was done out in the car park with light rain, where another customer almost reversed into the car.

Sales

Completetley satisfied with car and the salesman went out of his way to make sure I got everything I wanted in the car

Sales

Highly knowledgeable and friendly sales staff, not overbearing or pushy

Sales

As stated in previous answer

Sales

Andrew Lidiard was exceptional. He listened to our requirements and understood our needs - he then worked with us to secure the car we wanted rather than trying to sell us something else.

Sales

The sales assistant was very good to talk to and listened to what we wanted

Sales

smooth

Sales

Answered all questions, very thorough with hand over process

Sales

Very professional from start to finnish

Sales

Also our private number plate was completed smoothly.

Sales

The sales advisor found the car specific to my requirements, I felt his advice was to my benefit not his/BMW.

Sales

Tim in the York office was brilliant, informative and quietly assured in his approach. It didn't feel like we were being 'sold' to, he just helped us make our purchase.

Sales

Well trained salesman that I worked with.

Sales

See above

Sales

Andy was very professional and friendly and not overbearing. He was very informative and was able to give good advice when needed. Car was ready on time and the handover wasn't rushed or brief. Excellent

Sales

No problems, kept updated every step of the way.

Sales

Still room for improvement. I found the financial information very complicated and confusing.

Sales

The car was exactly as ordered and the hand over process was easy. The order was processed efficiently and the build of the new vehicle was quick.

Sales

Andrew Lidiard kept me informed as to expected delivery time on a regular basis. Having changed my mind numerous times as to which extras I was going to have - it was never a problem.

Sales

Such a nice friendly comfortable atmosphere and place to look at and buy a car. Tom Hinchliffe and his team arranged delivery exactly on the day and time we requested and the handover was thorough and so helpful.

Sales

Treated and looked after very wellPrices agreed at satisfactory price

Sales

Did the job as required

Sales

The salesman (Tom) was very good and accommodated every request we made.

Sales

Everything was clearly explained by Thomas, and the hand over was clear and understandable.

Sales

ProfessionalTimely response

Sales

Supported throughout the whole process

Sales

Friendly and informal sales person. Able to get car before holiday, thank you.

Sales

Bought what we wanted at the price we wanted