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When I booked the service the price was given as £260. but the bill was £324 for a standard service . Coopers said the extra was due to changing 2 air filters on this particular model. Should this not have been factored into the original price?
Car required a part which I was told would take 3 to 10 days to arrive. In the end it took over a month. I did not find out about this delay until I called the dealer after a 10 day wait.
Fast and Friendly service from start to finish.
Service met standards expected but bill was high
Completed on time Got the email videoService Manager called to say ok to pick up
Efficient and friendly
All work well completed and on time
Booked in ok. Provided with a courtesy car (as booked in 2 days). Resolved the 3 issues I raised. Picked up ok. Service agent who I saw to pick up the car didn't know what had been done as the other agent talking to another customer had dealt with me
usual excellent service
Fast and efficient. Very helpful, and willing to accomdate for different timings.
Very helpful and wanted to resolve the problem with the car quickly
Excellent service, service advisor Emma Younger very knowlegeable
Polite efficient staff
Great service as always. I love the video support you deliver
I would have given a completely satisfied,but the car windows were not cleaned very well.
i had to get a new tyre as mine had a nail in, i phoned to book my car in, there took the details of the tyre, i dropped my car off at 8.30 and told the wrong tyre had arrived, so what i thought would be a couple of hours, turned out to be all day.
No problem at all with service etc but a bit annoyed that the 'free wi-fi' was not the usual system. I understand there are security and unwanted trails left on cloud systems and it does seem strange that the usual hot spot system is not being used.
Kept informed at all times while I waited in comfortable surroundings
The service was completed on time and the car was cleaned as well.
Everything carried as instructions.
Very professional and friendly service
Quick and efficient
Didn't return 1st call. Unhelpful re type of tyre. More than a week's wait for the tyre. Wrong tyre ordered. Tyre not in when I arrived. Forgot to ring me when fitted. Turns out I was missold tyre insurance policy as I do not have run flat tyres.
The service manager listened to my questions and answered them in fact he anticipated one question and answered it before I asked it. I really felt that the care of my car and service to me were important.
Service completed to my satisfaction in relatively short time
Since you serviced it, the auto start/stop no longer works.
Staff could not have been more helpful. Car service was carried out quickly and presented to us very well valeted.
Alan was very accommodating after I called the same day.. very good..
Would have been completely satisfied if parking had not been a nightmare, The whole forecourt and surrounding area was full. Otherwise standard of service/reception etc first class.
Was able to drop vehicle off before work and received very satisfactory service at early hours in the morning.
Warm friendly service. Knowledgeable staff.
The service was excellent finished as promised
Service advisor was very good and relaxed
Quality of work met expectations
Great service and kept up to speed on what was happening
Fantastic service. Friendly and engaging staff. Really pleasant experience.
Efficient booking. Loan car provided. Helpful staff
Did exactly what was advisedIn the time advised
The service was done in the time stated and Mike Edson was a pleasure to deal with as always
The service. Was done to time
because everything went as agreed
polite, courteous and professional, and service done to timescale provided.
Swift and well communicated service
First MOT, 3 year warranty check and car valuation completed concurrently in a satisfactory and timely manner.
Everything was straight forward
Mike in Service is a 'top' man
Very friendly staff, however I have gave 4 stars as the problem hasn't been solved.
No issues whatsoever, seem efficient and organised. Alan's always a pleasure to deal with.
Apparently my service deal expires at 60,000 but on booking my car in no-one asked for my mileage or explained I would be charged for the service.
I needed a part supplying and fitting (an airbag for a suspension fault) in addition to my service and MOT. I was quoted £100 - £120 verbally however once fitted the final invoice showed the part was much more however nobody good give me a reason why
From the initial contact with the service manager to book the book car in to having it handed back repaired the communication and service was excellent.
When I booked it I was promised a valet inside and out and it didn't happen.I also believe the first mot was included in my service packege it wasn't apparently??
No problems, car ready when said, valeted and offered use of car but not needed as we used the bus into/out of York while work carried out.
Everyone I dealt with, Sales, Finance and Product Expert were so friendly and professional
Excellent customer service. I was offered a great deal and It was a pleasure taking delivery of my car and only took a couple of weeks due to the car already being built.
Friendly, take the time to find the right car for you.
This is my 4th car from Bmw York, great service every time we go "with a smile" People are great at Bmw York, also good with our kids too.Great Team....
Coopers BMW York has a very friendly atmosphere with the staff all friendly and courteous to help making my purchase of my new car a pleasurable experience.
Everything happened as we were told it would and on time. Tom Hinchliffe was extremely pleasant to deal with and kept us posted with emails and texts as we neared delivery date. The car is fantastic and time was taken to familiarise us with everythin
Dealt with Tracy Ross at cooper York for second time he is a exceptional salesman
All round sales experience was excellent
I wasn't really sure which car I wanted when I first went in to the showroom, Daniel (the sales man) was very helpful and spoke to me about different options. Eventually I decided on the 430d and it's a great car. Thanks very much Daniel!
The sales rep (patrick) and the York branch was fantastic, really helpful, kind, not pushy, he did an excellent job.
Listen to what I wanted and were open to negotiation
The service was exemplary at Coopers of York, they rescued us from a disgusting attitude of the business manager at Hull.We were on our way to Mercedes but thankfully called in at coopers first
This is my second BMW from the same dealership, really good friendly service highly recommended.
Excellent service throughout
The whole experience was conducted in a very friendly manner.
Everything was excellent
Daniel Gibson #1
Excellent service from Tim Green, friendly staff, no hustle, smooth transaction.
The whose process was straightforward and proffesional
Very smooth process and helpful salesman. Salesman persuaded me that the active suspension was a good idea and he was right!
The sales rep Tom Hinchliffe was very professional, knew his facts, kept his word and kept me updated, and found me a great deal. He explained the details of the car and the finance very thoroughly. And did a very smooth handover.
It was an easy stress free purchase where I was made to feel special.
The purchase was handled very efficiently and delivery expedited as far as possible.
Personal service delivered really well by Daniel Redpath
Excellent patient service and excellent communications throughout.
Friendly and efficient service
Couldn't have been more knowledgable or helpful.
Tom Hinchliffe was helpful and informative and kept me updated during the process. He took care to explain clearly the functions etc in the car, listened and explained when I had questions.A lower price on the car would have been better !
Everything was handled smoothly and professionally in a relaxed atmosphere.
Great sales done right
very pleased with staff
it was a pleasant and well informed experience
No problems. Courteous staff
Danny Gibson was an excellent sales man, helpful and friendly but not pushy
Very professional approach to the whole experience. Patrick Smith, the sales representative was knowledgeable and I felt under no pressure whatsoever during the purchasing process.
I went to Coopers at York with my previous BMW with a tyre issue. They serviced my car at the same time and the overall service was fantastic. So much better than Leeds. It was then i chose to use them for my new car and service has been superb
Friendly informative sales team who go out of their way to help. This is why I have returned to Cooper York of my new BMW for the last 18/20 years
Very professional and helpful staff, showing lots of knowledge about the products.
Exceeded expectations and everything handled professionally and efficiently throughout the process.