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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation

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Cooper York are proud to support i2i Football Academy.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Cooper York In The Local Community

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Meet the team

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Joe Dawson

Head of Business
  • Department All

Craig Wallace

General Sales Manager
  • Department Sales

Andy Forrest

Aftersales Manager
  • Department Sales

Peter Darell

Parts Manager
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No issues with dropping car off or collecting and fully informed of what was happening during the day.

Service

The collection and return service was of great help and ensured the service could get done.

Service

Could not faltthem

Service

My only problem was that I was quoted one price for the service but not informed this was plus vat making a price comparison unfair to local competion who were a few pounds short of coopers bmw but included vat

Service

Coopers staff are always friendly and helpful and they do what they say they are going to do.

Service

Everything ran very smoothly and communications were very good

Service

Mike and Chris on the service team in particular are always very helpful and efficient . Indeed I called on spec last Saturday morning with a blown fuse on my 5 series . Chris came out from the workshops and within 10 mins it was sorted

Service

Everything completed as required and on time

Service

As always, staff friendly, knowledgable, and very accommodating

Service

Great customer service

Service

No courtesy car available

Service

The car was simply dropped off at my home whilst I was working in my home office. I received no communication about what work had been carried out. I specifically flagged concerns with my brakes which do not seem to have been remedied.

Service

When I picked up the car I was told no issues. When I got home I noticed the service report had three 'notifications' which were not discussed when I picked up the car. These items could have easily been rectified.

Service

The estimated price was accurate.

Service

Problem identified then rectified in the predicted timescale and at the forecast price. The attention received was personal, friendly and efficient. What more could I ask for?

Service

Everything was carried out efficiently and the car was delivered back on time.

Service

Seamless service. Much improved from the last BMW I had

Service

A professional, friendly and efficient service once again. My beloved 530d was taken in for repair. Fantastic service from Mike Edson as always and a complimentary hire car and valet provided. My car is fixed & driving superbly just as a BMW ought to

Service

Didn't resolved both issues during first visit and had to return car for a follow up appointment but both Emma, Mike and Andy excellent.

Service

I was well received and all the items I mentioned on my booking call were recorded and discussed.

Service

Was very pleased to get my car collected and delivered back to the house.

Service

Always a cheery welcoming on arrival with a fully informative well trained staff

Service

Service in the York dealership is excellent.

Service

Very fast service, calm, friendly and professional

Service

I just pitched up without warning and i was dealt with almost immediately (the tyre man was busy with another car and said he could look at mine in 40 mins).

Service

Again I have to pay over £100 to have a washer bottle cleaned a fault which was apparent on 3 series and now on the X1. Why do you persist in charging for a recognised design issue. A problem never experienced with my new Audi.

Service

The sales part of the process was good, we bought then car. On collection I noticed 3, not 1 but 3 dints to the door. This surely should have been seen as it must have been done between the sale and collection

Service

Overall very satisfied. Would have been 5 but picked up the car on a Saturday morning and there was no meaningful handover and I was unsure that the hire company for the hire car I had would be contacted.

Service

All work carried out quickly. Tyre issue brought to my attention quickly and resolved that day.

Service

The usual, great, friendly service from Mike on the service desk and the "unseen" guys in the garage.

Service

Easy and courteous service

Service

Unable to fix issue with console for second time. Otherwise very good.

Service

Good Communication from Cooper and did their best to resolve the issue by contacting BMW UK. When no positive response from BMW UK, Cooper quoted a competitive price for the required fix.

Service

Straight forward booking over the phone, fast check in, nice clean loan vehicle, car cleaned well, efficient check out. Can't fault it.

Service

Excellent service and information as service progressed

Service

Mike was incredibly helpful and got the problem resolved with the minimum of fuss

Service

One job was not completed on the day and nobody informed me of the reason.I called in to the garage and was told that a part was not available in the UK and it has to be sourced in Germany.I will be informed when it arrives.

Service

all timings we adhered to and the feedback was very good

Service

Great service. Very prompt.

Service

Warmth of greeting when both dropping off and collecting my car allied to the fact that I was kept informed during day.Nothing too much trouble.

Service

This was a repeat repair of a previous problem which manifested itself again after 1800 miles of more driving. I will wait to see if it has been a permanent cure this time!

Service

Friendly helpful staff, prompt and affordable service

Service

very efficiently dealt with the service

Service

Car collected from home address on time with courteous staff. Problem with brakes rectified and explanation given for auto start problem.Easy to arrange service by telephone and similar polite approach on help desk.

Service

Owning a BMW is meant to be a pleasure but for the 2nd time in 12-months I needed an injector replacing. I feel if two have gone in this period I should have the remaining two replaced as it is only a matter of time before it happens again!

Service

I normally get a written report on my car that details tyre depth, Brakes , and other items I never got it this time just a quick Video saying everything so ok

Service

Excellent customer service and friendly staff

Service

Great service

Service

cooper york kept me informed on progress and sorted the rattle my car was previously suffering.

Service

Very accommodating at short notice. Friendly, professional and helpful. Job done well, car good after service.

Service

Very straightforward with no problems

Service

Everything from the booking experience to handing back the was easy and friendly

Service

from drop off to pick up all done very profesionaly all explained so I understood, very pleased. Will recommend to family and friends.

Service

Booking was easy, the service reception was good and I got a reminder the day before. The courtesy car was a nice surprise (Z4) but it would have been even nicer if it was clean inside.

Service

Staff very obliging car collected and returned in clean condition Overall service first class

Service

Very good

Service

The servicing of my car was good but have bad memories of my purchasing experience. I was told to give an excellent rating. Never had any after sales contact. Also a bad experience in the body shop. 3 attempts to resolve .. not to BMW standards

Service

all the service and customer's relations were perfect

Service

Everyone was very helpful and friendly

Service

The service manager personally collected my car from our house, took it to BMW York & personally delivered back that evening. Very impressive to see a senior manager setting an example of customer service .

Service

The staff were friendly and professional throughout.

Service

Great service very professional

Service

Great customer service from Mike as always!

Service

Everything sorted with care and attention to detail

Service

a very good welcome to the center by the staff

Sales

Great service and attentive staff. Had a vey poor experience at my local dealer, haliwell Jones Warrington and thus bought the car from Cooper in York.

Sales

Very helpful amenable attentive staff without being too pushy.

Sales

I was very specific with my requirements from the start. Tom understood this and ensured that these requirements were met.

Sales

Tom Thompson salesman was very professional.He ensured we were well informed about every prosess of the purchase. He sold us an automatic,which I said I would never have,its the nicest BMW we have ever purchased and a lovely drive.

Sales

Nothing to much trouble did everything to help!

Sales

The whole experience was fantastic, from the first visit till completion.The Sales advisor Daniel Feather was exceptional, really helpful easy to talk to very understanding.

Sales

am happy

Sales

Far too much paperwork, must have signed circa x 20 copies of various documents to the point of loosing interest and took far to long at the handover, spoiling the pleasure of buying a New car.

Sales

Daniel was very helpful when it came to wanting to test drive and purchase a BMW 1 series f you

Sales

Daniel Feather was a pleasure to deal with throughout. He was knowledgeable, helpful and had everything organised ready for the handover of the car. He was also very enthusiastic about the car itself so that was nice to hear.

Sales

Efficient service, helpful and knowledgeable

Sales

Staff really knowledgeable, patient and helpful. Patrick was a great help and made sure we got the right car for us. We are delighted with the car and the service we received.

Sales

Knowledgeable and helpful sales staff, good surroundings in the dealership.

Sales

very.everyone is so hellppfull

Sales

Everything was as expected and met my requirements in every way

Sales

Sales team very helpful/knowledgeable and listened to my requirements and preferences. Not pushy or set on selling a particular model

Sales

Daniel Feather was professional, courteous and friendly. Wouldn't hesitate to visit Daniel again for any future purchases.

Sales

Helpful and clear. Willing and able to do a deal I was happy with

Sales

Because the service was fantastic

Sales

Tim was extremely helpful, very knowledgeable and a pleasure to deal with.

Sales

Just a flawless experience

Sales

Daniel Feather was very polite, helpful and informative.

Sales

Sales man Tim Green very helpful and knowledgeable on the car X5 we chooseAlso Phil Morfitt product Genius along with Tim at the handover excelled.

Sales

Courtesy and knowledge

Sales

Garry Turgoose was very professional, friendly and helpful

Sales

Highly organised salesman. Complete knowledge of the product. Relaxed process. No pressure.

Sales

All staff welcoming and helpful. Allowed time to discuss all requirements. Offered suggestions without pressure.

Sales

From our first visit through to handover, we enjoyed the experience