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the service department make you very welcome and keep you informed all the way through the work
The queuing system is always a challenge . No clear process to show whos next
My concerns addressed and additional helpful recommendations made.
Good communication regarding when car would be completed and ready for collection.
Kept me informed.
Efficient and prompt
The moment you walk in you feel at ease
Not completely satisfied as when I received my confirmation of appointment email it only stated the date and the not the time of the appointment. I would like to have seen both.
No updates given and had to resubmit car for further repairs that werent diagnosed.
Excellent service as usual
The salesman was not honest with me.
Go out of their way to ensure the customer is not inconvenienced.
The service desk and mechanics are first class, no complaints with them
As stated completely satisfied
Excellent service. Very good quality work. I particularly liked the video of the free health check that was sent to me.
Nice staff. Everything completed quickly as promised.
Fault was difficult to locate, but, technicians and Garage Controller persevered and fixed the issue following several visits.
Car collected. All service requirements done.
Friendly staff, explain any issue, car cleaned & valeted, comfortable waiting area
Mike and Grant were great. Helpful with information about what needed doing to the car and why. Explained what would be happening. Friendly and enthusiastic. Came across that they really cared about the customer and the car and the reputation of BMW.
Great customer service and very friendly
Fast, professional service.
Delivering the 'Brand' expectations.
My car was attended to on time and without any fuss while i waited.
Pick up & return easily done despite weather. Health check video & update on progress.
They were able to fit in my car for some work several weeks in advance of my local dealership and the staff are friendly and helpful. I was prepared to do a 180 mile round trip to deal with these guys, so they must be good.
Efficient, helpful, car returned immaculate. No charge made for health check and looking into warning signal.
No issues. Service xarried out as expected
Fault and service completed, within budget, and I was informed at very stage by phone call
The work and the communication was excellent.
Looked after me well and helped me when I was in hospital and couldnt get the car to the garage for a repair. Pick up the car and returned the car cleaned and tidied because I was not well enough to do it myself
Start to finish excellent service
Good: Faulty i-drive sorted during service, software upgrade installed during service.Negative: Annoyingly, the service indicator not reset - I will need to visit dealership again specially to get this done.
I would have given the maximum score but for a minor omission that occurred during the service, which was recognised and acknowledged by the service crew
pleasant, efficient service
bmw delayed our car delivery due to a recall. By the time we got the car, you put some included items as extras which made the car go over the £40k tax threshold. Anyway, the dealership dealt with the issue and we received a refund to compensate it.
Car handed back as I would expect after a service.
all done correctly
as above, they did what I asked within the time agreed.
I found James to be very polite and informative regarding how long the work would take etc,
BMW collected my car, serviced and MOT it and returned it to me before 6 pm the same day.
Because they did the upgrade and adjustments in a customer friendly way.
From start to finish, the friendly staff were totally professional in the way they dealt with my every needs. When I collected the car it was spotless inside and out.
Very reasonable goodwill offer for expensive
Because even though I was unsure it was the battery that needed replacing at an expense of £300 the engineer was correct and problem solved
There was a slight mixup with the charge I was quoted, where the Service Advisor tried to charge me more when I arrived. It was resolved quickly and without fuss however.
First class friendly service.
Quotes given for work required in future with no pressure to have done immediately
The team at York went out of their way to accommodate my needs on this service.
Everything was fully explained
I loved having one liaison to deal with. Everyone was friendly and helpful.
Excellent service experiencr
i have been happy with the service but this time at Coopers it seem to be lacking the aftercare which i have experienced every time little things like the service schedule in a nice folder like previously. no video if the inspection either
Completed ahead of time, good comms, friendly staff
Hassle free, friendly and simple
because there were no faults in he experience
The car had to go for repair twice in one week as the problem (rainwater ingress) had two causes and only one was diagnosed on the first visit.
Took longer than expected. Meant waiting around.
Given that blocking of screen wash system is a known issue it should could be communited to customer when they purchase the vehicle.
Problem with car was dealt with efficiently, without fuss and within good time.
There were 2 items on the service which needed to be remedied later. Firstly, even after the service, the digital dashboard display said the service still had to be completed. Secondly, all saved radio stations have been lost. Am I nitpicking ?
Completed the job on time with the added bonus of the mini video sent by the technician recommending that I should look to placing the two front tyres on the czar.
Very polite Service Technicians and excellent service .
Always helpful friendly and responsive when needed
First class, helpful, friendly and efficient. Could not ask for more.
Car ready on time and cleaned
As always first class, the service advisor - Mike Edson - was as always professional and polite.
Service carried out and car ready at required time. Phone call received to confirm
Promptly and efficiently completed. Small residual snag handled very well
I was notified of service being due, I was reminded a few days before, service components were explained, service desk staff (James) showed me service record on the car
Very Satisfied. Pleasure to deal with
Good service and friendly staff.
All of the above. Staff are always very helpful and knowledgeable. We made a positive decision to go to York rather than have the service in Harrogate because of the helpfulness of staff.
Car done on time. Bill much smaller than anticipated and car beautifully cleaned.
Friendly and helpful staff - the technical expertise goes without saying, as you would expect from BMW
Always kept informed throughout and polite helpful staff
Additional work is required and we were promised a call back/email with a quote. No has been received.
I dont know what else could have been provided
Dealt with my call efficiently and booked me in within a week
as I stated earlier everything fine
Same answer as before - great communication from start to finish with Andrew.
Andrew Lidiard and Matthew Broadfoot treated me exceptionally well. Both are highly professional, very customer focused and made the purchase experience extremely easy, helping me through every step along the way.
I had to take the car back the following day to have marks removed from door pillar which should have been picked up on pdi
The sale was professionally conducted in a friendly manner.
Tim Green made the experience very easy and understandable for us
My car was ready to pick up faster . Then any other model of car I bought in the past
Welcoming feel always kept informed
We were looked after and kept informed throughout and other sales staff were available to suit our availability.
Answered all my queries, were very welcoming, explained the car in detail and were very friendly
Purchase of the car was fine. It became apparent when the car was in natural light that our white car was covered in brown marks. The car was taken back to the dealership who resolved the matter over a few days.
I couldn't fault the person that I dealt with.
We came up with a plan with our sales person. We then ripped up the plan, but everything progressed as if we'd actually had a proper plan!
The service received was perfect all the way through the purchasing procedure
Helpful and knowledge staff.
Friendly and knowledgeable. Tim was efficient and took time whilst not over complicating the process
Always friendly and would offer sensible advice. Always kept fully informed of the progress of the build - a nice touch. And importantly BMW were able to provide the product I wanted.
Sales exec could not have been more help full
Were completely helpful throughout and always did what they promised re getting back to me on any point.
Was able to communicate easily via email, fast responses
Everthing went smoothly good imformative handover.
Car was delayed and didn't receive at Cooper York, arranged to have it dropped off to me two days later
From entering the dealership to receiving my new car was just a week which was excellent.
Excellent handover, Andrew was brilliant.
Tim was really helpful always available to speak to and made the whole experience very easy