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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW Innovation

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Cooper York are proud to support i2i Football Academy.

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Where Next?

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Cooper York In The Local Community

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Chris Burnham

Head of Business

Craig Wallace

New Car Sales Manager
  • Department Sales

Stephen Robson

Used Car Sales Manager
  • Department Sales

Mark Whiteside

Retail Manager
  • Department Sales

Matthew Broadfoot

Retail Manager
  • Department Sales

Mark Handley

Retail Manager
  • Department Sales

Daniel Feather

New Car Sales Executive
  • Department Sales

Amir Meramo

Used Car Sales Executive
  • Department Sales

Andy Lidiard

New Car Sales Executive
  • Department Sales

Tom Hinchcliffe

New Car Sales Executive
  • Department Sales

Tim Green

Sales Executive
  • Department Sales

Ollie Gutierrez

New Car Sales Executive
  • Department Sales

Garry Turgoose

Used Car Sales Executive
  • Department Sales

Phil Morfitt

Product Genius
  • Department Sales

Samantha Quainton

Receptionist
  • Department Sales

Caroline Thompson

Receptionist
  • Department Sales

Heather Lewis

Weekend Receptionist
  • Department Sales

Neil Dade

Service Manager

James Flanagan

Service Advisor
  • Department Service

Mike Edson

Service Advisor
  • Department Service

Emma Younger

Service Advisor
  • Department Service

Peter Darell

Parts Manager
  • Department Parts

Paul Haxby

Parts Advisor
  • Department Parts

Alan Thompson

Bodyshop Manager

Adrian Pickup

Parts Advisor
  • Department Parts

Gary Watson

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

the service department make you very welcome and keep you informed all the way through the work

Service

The queuing system is always a challenge . No clear process to show who’s next

Service

My concerns addressed and additional helpful recommendations made.

Service

Good communication regarding when car would be completed and ready for collection.

Service

Kept me informed.

Service

Efficient and prompt

Service

The moment you walk in you feel at ease

Service

Not completely satisfied as when I received my confirmation of appointment email it only stated the date and the not the time of the appointment. I would like to have seen both.

Service

No updates given and had to resubmit car for further repairs that weren’t diagnosed.

Service

Excellent service as usual

Service

The salesman was not honest with me.

Service

Go out of their way to ensure the customer is not inconvenienced.

Service

The service desk and mechanics are first class, no complaints with them

Service

See above

Service

As stated completely satisfied

Service

Excellent service. Very good quality work. I particularly liked the video of the free health check that was sent to me.

Service

Nice staff. Everything completed quickly as promised.

Service

Fault was difficult to locate, but, technicians and Garage Controller persevered and fixed the issue following several visits.

Service

Car collected. All service requirements done.

Service

Friendly staff, explain any issue, car cleaned & valeted, comfortable waiting area

Service

Mike and Grant were great. Helpful with information about what needed doing to the car and why. Explained what would be happening. Friendly and enthusiastic. Came across that they really cared about the customer and the car and the reputation of BMW.

Service

Great customer service and very friendly

Service

Excellent service

Service

Fast, professional service.

Service

Delivering the 'Brand' expectations.

Service

My car was attended to on time and without any fuss while i waited.

Service

Pick up & return easily done despite weather. Health check video & update on progress.

Service

They were able to fit in my car for some work several weeks in advance of my local dealership and the staff are friendly and helpful. I was prepared to do a 180 mile round trip to deal with these guys, so they must be good.

Service

Efficient, helpful, car returned immaculate. No charge made for health check and looking into warning signal.

Service

No issues. Service xarried out as expected

Service

Fault and service completed, within budget, and I was informed at very stage by phone call

Service

The work and the communication was excellent.

Service

Looked after me well and helped me when I was in hospital and couldn’t get the car to the garage for a repair. Pick up the car and returned the car cleaned and tidied because I was not well enough to do it myself

Service

Start to finish excellent service

Service

Good: Faulty i-drive sorted during service, software upgrade installed during service.Negative: Annoyingly, the service indicator not reset - I will need to visit dealership again specially to get this done.

Service

I would have given the maximum score but for a minor omission that occurred during the service, which was recognised and acknowledged by the service crew

Service

pleasant, efficient service

Service

bmw delayed our car delivery due to a recall. By the time we got the car, you put some included items as extras which made the car go over the £40k tax threshold. Anyway, the dealership dealt with the issue and we received a refund to compensate it.

Service

Car handed back as I would expect after a service.

Service

all done correctly

Service

as above, they did what I asked within the time agreed.

Service

I found James to be very polite and informative regarding how long the work would take etc,

Service

BMW collected my car, serviced and MOT it and returned it to me before 6 pm the same day.

Service

Because they did the upgrade and adjustments in a customer friendly way.

Service

From start to finish, the friendly staff were totally professional in the way they dealt with my every needs. When I collected the car it was spotless inside and out.

Service

Very reasonable goodwill offer for expensive

Service

Because even though I was unsure it was the battery that needed replacing at an expense of £300 the engineer was correct and problem solved

Service

There was a slight mixup with the charge I was quoted, where the Service Advisor tried to charge me more when I arrived. It was resolved quickly and without fuss however.

Service

First class friendly service.

Service

Quotes given for work required in future with no pressure to have done immediately

Service

The team at York went out of their way to accommodate my needs on this service.

Service

Everything was fully explained

Service

I loved having one liaison to deal with. Everyone was friendly and helpful.

Service

Excellent service experiencr

Service

i have been happy with the service but this time at Coopers it seem to be lacking the aftercare which i have experienced every time little things like the service schedule in a nice folder like previously. no video if the inspection either

Service

Completed ahead of time, good comms, friendly staff

Service

Hassle free, friendly and simple

Service

because there were no faults in he experience

Service

The car had to go for repair twice in one week as the problem (rainwater ingress) had two causes and only one was diagnosed on the first visit.

Service

Took longer than expected. Meant waiting around.

Service

Given that blocking of screen wash system is a known issue it should could be communited to customer when they purchase the vehicle.

Service

Problem with car was dealt with efficiently, without fuss and within good time.

Service

There were 2 items on the service which needed to be remedied later. Firstly, even after the service, the digital dashboard display said the service still had to be completed. Secondly, all saved radio stations have been lost. Am I nitpicking ?

Service

Completed the job on time with the added bonus of the mini video sent by the technician recommending that I should look to placing the two front tyres on the czar.

Service

Very polite Service Technicians and excellent service .

Service

Always helpful friendly and responsive when needed

Service

First class, helpful, friendly and efficient. Could not ask for more.

Service

Car ready on time and cleaned

Service

As always first class, the service advisor - Mike Edson - was as always professional and polite.

Service

Service carried out and car ready at required time. Phone call received to confirm

Service

Promptly and efficiently completed. Small residual snag handled very well

Service

I was notified of service being due, I was reminded a few days before, service components were explained, service desk staff (James) showed me service record on the car

Service

Very Satisfied. Pleasure to deal with

Service

Good service and friendly staff.

Service

All of the above. Staff are always very helpful and knowledgeable. We made a positive decision to go to York rather than have the service in Harrogate because of the helpfulness of staff.

Service

Car done on time. Bill much smaller than anticipated and car beautifully cleaned.

Service

Friendly and helpful staff - the technical expertise goes without saying, as you would expect from BMW

Service

as above

Service

Always kept informed throughout and polite helpful staff

Service

Additional work is required and we were promised a call back/email with a quote. No has been received.

Service

I don’t know what else could have been provided

Service

Dealt with my call efficiently and booked me in within a week

Service

as I stated earlier everything fine

Sales

Same answer as before - great communication from start to finish with Andrew.

Sales

Andrew Lidiard and Matthew Broadfoot treated me exceptionally well. Both are highly professional, very customer focused and made the purchase experience extremely easy, helping me through every step along the way.

Sales

I had to take the car back the following day to have marks removed from door pillar which should have been picked up on pdi

Sales

The sale was professionally conducted in a friendly manner.

Sales

Tim Green made the experience very easy and understandable for us

Sales

My car was ready to pick up faster . Then any other model of car I bought in the past

Sales

Welcoming feel always kept informed

Sales

We were looked after and kept informed throughout and other sales staff were available to suit our availability.

Sales

Answered all my queries, were very welcoming, explained the car in detail and were very friendly

Sales

Purchase of the car was fine. It became apparent when the car was in natural light that our white car was covered in brown marks. The car was taken back to the dealership who resolved the matter over a few days.

Sales

I couldn't fault the person that I dealt with.

Sales

We came up with a plan with our sales person. We then ripped up the plan, but everything progressed as if we'd actually had a proper plan!

Sales

The service received was perfect all the way through the purchasing procedure

Sales

Helpful and knowledge staff.

Sales

Friendly and knowledgeable. Tim was efficient and took time whilst not over complicating the process

Sales

Always friendly and would offer sensible advice. Always kept fully informed of the progress of the build - a nice touch. And importantly BMW were able to provide the product I wanted.

Sales

Sales exec could not have been more help full

Sales

Were completely helpful throughout and always did what they promised re getting back to me on any point.

Sales

Was able to communicate easily via email, fast responses

Sales

Everthing went smoothly good imformative handover.

Sales

Car was delayed and didn't receive at Cooper York, arranged to have it dropped off to me two days later

Sales

From entering the dealership to receiving my new car was just a week which was excellent.

Sales

Excellent handover, Andrew was brilliant.

Sales

Tim was really helpful always available to speak to and made the whole experience very easy