"I have always received outstanding service."

"From first greeting by the receptionist to final closure of the deal, everything was a joy and certainly compared to the last new car I bought . Salesman Nigel Hall should be highly commended on making buying this car a pleasure."

"Arrived early had to wait but not redy when past tiem allocated for me to pick it up."

"Brilliant service. I will use the dealership again."

"The sales person was excellent. He had to refer to an unknown person. I found this discourteous."

"Made a request to alter spec within 24 hours of ordering and was told it was too late, the car was already being built, the staff were very courteous and worked hard to met my requirements"

"The whole experience was great."

" I cannot praise highly enough the customer service experienced. Mr Stephen Robson the sales executive was courteous, efficient and highly knowledgeable about the product. Overall an excellent buying experience."

"Service could not have been better"

"Stephen was cool."

"Cooper York were excellent. A vast vast improvment from Cooper Teeside. Well worth the 50 mile journey"

"Cooper were once again first rate from start to finish, they have taken very good care of us during the buying progress. Danny has been helpful and approachable throughout."

"Superb service, samesman was extremely helpful as was reception and any other staff members I came into contact with. The showroom was spotlessly clean and modern. All in all a great experience."

"See previous answer."

"Very knowledgable about me as a customer"

"Gareth Stone you sales exec did a fantastic job to make the deal happen Well done Gareth, Very Happy"

"from walking into the showroom i felt comfortable confident with all the team."

"As with the previous bmw,s I have bought from this dealership,the staff were very helpful and they had very good knowledge of the models we were interested in. It is a fine line between being helpful without applying pressure,our salesman was brill"

"The dealership are a credit to BMW"

"Very friendly and helpful with great knowledge base."

"I was very impressed with all the sales personnell.Telephone response was of a very high standard"

"Fantastic one to one service. Nothing too much trouble."

"Gareth Stone was totally professional throughout and kept in regular contact"

"Very friendly and patient service."

"30 mins job lasted 90 mins, was not kept informed of the progress"

"Got me fixed up very quickly with an appt to replace broken number plate"

"Very good they always make me welcome."

"I booked in for diagnostics only and the dealership mistakenly gave it a full service.I had to pay for that although they did eventually agree to pay half. The problem hasn't been diagnosed yet."

"They were fine."

"The satff are very nice and treat me very well, however unable to cure the rattle."

"it was alright"

"i always get excellent service and they are very accomodating"

"winscreen washer sensor no fault, but not 100 operation when raining."

"Excellent service. Possibly rather expensive."

"Excellent service. Would have preferred a courtesy car, but none were available however it was short notice, so cant complain too much."

"The staff are very helpful."

"i am completely happy"

"They were unable to offer a courtesy vehicle within what I would describe as a reasonable timescale 3 weeks so I made alternative arrangments a lift If I couldn't have done that the wait wouldn't have been acceptable."

"There was a misunderstanding about what I went into the dealership for, I went to have a service done but the dealership did an MOT on my vehicle instead which I didn't ask for."

"Andy Forrest collects the car and just gest on and sorts things, perfect"

"They have always been very nice to me, it did take a long time to sort out. Now I am completely satisfied."

"Some of the service managers need to know how to speak to customers."

"As always, I had excellent customer service from friendly, efficient, well informed staff"

"It was very good. They were very efficient. They were very friendly."

"Quite a long wait to be seen as assistant was speaking to a customer on phone"

"Goodf service well looked after , but cost for a softward re set was too high in my opinion"

"thank you for all the help Mike went above and beyond"

" Waiting environment was cold and uncomfortable, other customer were also complaining on that day"

"pleasant, friendly and helpful."

"The staff at Coopers are excellent. I receive personal service and the staff there know me well and treat me with outstanding respect"

"very good service"

"Service, MOT change from winter wheels to summer all conducted on time and with friendly communication."

"Very helpful,technicalities are explained well."

"Very courteous"

"Valleting should include vacuuming dash, storage boot when possible"

"They always look after us"

"Excellent attention to detail."

"Excellent"

"They had too change a back light on the tail gate. The rubber protecting boot had not been refitted. I had to take it back to them to refit. Everything was else good"

"Whenever I go in, they do their absolute best to resolve any faults or problems I may have."

"Very good"

"My vehicle has a rattle that as yet they have unable to locate it"

"The staff can't do enough to help you. Unfortunately some food and drink had been spilled on the interior."

"Staff extremely polite and welcoming. Everything was completed to my satisfaction. The fact that my car was cleaned before I left was an added bonus."

"I've been to this dealership for over 30 years so very satisfied."

"Mike is outstanding and all provides excellent service."

"It was perfect."

"Failed to ring back when i rang back after 1 hour they still could not take the call. Drove ro the garage to speak to them, it was quick. Cost of repair 75 to clean out a washer bottle."

"The dealer detected a fault and the dealer only charged for the parts due to the low mileage of the vehicle."

"The car needed a new tyre quickly and they didn't have one. I had to go elsewhere."

"There very nice in there . The girls on the phone are very good ."

"There helpfull and work with in the time limits they set ,they stick to there word ."

"Mike and the other member of staff cannot do enough for you."

"Car broke down took to cooper york where the car was bought from. They diagnosed problems and said thay could fix it there and then. In the end the car had to be left overnight."

"While you wait MOT took a very ling time."

"Experience good but price expensive Over 100 incl VAT for what was just a vehicle check i.e. no parts used"

"friendly and helpful"

"I waited for the MOT and the service to be completed. The waiting area is comfortable, good quality coffee and Wi FI ."

"This was a service visit that was satisfactory as always. I have been unhappy with sales in the past."

"first class very professional"

"They are really good. A big thank you from me. The true ambassors of BMW."

"a little damadge was done to the wheel when changing a tire. however this was dealt with efficently"

"Very satisfied with customer service, delivered as promised as usual"

"Coopers are always willing to help and I had the car returned to my home."

"Adviser was very helpful and helped me to get what I needed in a much more timely manner than orginally anticipated."

"Quick and efficient service, excellent valet"

"I always get a superb service from Cooper York. From first entry into the building to receiving my vehicle again, everything is seamless"

"I was delighted with the immediate support I received as my car developed a fault. I was not able to book it in advance but was a check within an hour.I recieved regular updates and collected the car the following day, staff very helpful."

"Everthing satisfactory apert from lenghty delay"

"Fitted in at late notice."

"Cooper Bmw York fitted me in very promptly for a problem with the engine on my 5 series. They fixed the problem and another fault that they found on the rear suspension. All carried out quickly and courteously."

"Exceptional customer service"

"My visit was on a promotion weekend for the new 3 series, my car was booked in for a health check and valet. The valet was very good but I had no feedback on the health check so I am assuming all is ok."