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Excellent customer service
Pricing is getting better.Service took longer than I would have liked.
The courtesy car had no fuel and I just made it to the petrol station. I was quoted £270 for the work and it was actually £650
Excellent service and professional customer care.
They were good and very helpful, I took my car in for a coolant change, however a pipe was cracked and had to be ordered from Germany. The pipe was not on my receipt, so I queried why it took 4 days. Cooper said it is fitted, though didn't charge me.
Booked FASTRACK still took 3 1/2 hours.
Good service, appreciated car being collected etc but pricey.
As above. Kept waiting, car not cleaned, car not checked. Simply a poor veneer of customer service.
I was briefed that the Service would be a maximum of 90 minutes when I booked ... there was then some back tracking from this on the day (I have a busy schedule too) ... although it was back after 105 minutes.
Service Team always try to please.
As usual, they went above and beyond to make sure my experience was amazing.
The car needs the breaks replacing nobody mentioned this in the garage I had to wait till i got home and received the email. The car is due its first MOT nobody mentioned this.
See above, however the guys do seem to be run off their feet every time I visit, I had to wait in between other customers on and off to get served. Anyhow the stress level subsided when I left. Good competitive price though on my tyres - very happy.
Answer as above - valeting not satisfactory.
Courtesy and staff knowledge.
My car was booked in the wrong location, although the request was for York. Jordan York resolved the problem and fitted my car into the daily schedule. Jordan was excellent and explained what had happened with the service pack?
Nothing was too much trouble, we were made to feel totally valued as a customer.
I waited for the car to be serviced. When I arrived I was told the wait would be around 1.5 hours. In the end I left after nearly 3 hours. What's the point of advertising fast track service if it can't be delivered? There was a problem with the bill.
The pre sale prep was done elsewhere and was not up to standard. Had to return it to get a few issues rectified.
communication is excellent - must keep customers informed of progress and whats goin gon. You do this well, so all is fine.
Very happy with our car and the mechanic who dealt with us this time
I particularly liked the video report .
I was contacted very quickly to be notified that my service was due. Everything was booked and sorted within days. My car was returned spotless.
Couldn't fault it.
shouldn't have to wait 15 mins to deposit car and pick it up when there were reception positions unmanned
As mentioned in a previous survey submitted, after my car was serviced, it was delivered late which was due to traffic apparently and the quote for minor body repairs took over a week to reach me.
Always easy to deal with
Emma has been really proactive and communicated well through the entire process. The technician explained what he did and why in simple language.
Service was good but the loan car was extremely filthy
No urgency in following up on missing parts
Politeness and courtesy by all staff
Only pain point was drop-off. I am pre-booked and just need to hand in a key. I shouldn't need to wait 15 minutes behind others using the service centre for general queries. Could an express or 'self-service' option be introduced for key-drop off?
It was not to do with Cooper York. More with the Bmw central booking line which I rang on the 6th December. I was offered a service date of the 14th Jan despite explaining that I needed the service before Xmas as I was travelling a lot over the Xmas
Because they give a very nice peronalised service
It was a simple service. but very expensive, it included a wash and valet, but they didn't valet the boot, I received a video about my tyres. this all costs money and makes the service very expensive. I dread to know what a major service will cost.
Friendly, great service
Difficult to obtain an early appointment.The call centre previously booked me into Malton.
All round good service nice environment to wait
The video you received and the professional manner of the staff
Great customer service and quality.
Poor customer service. Used to be my 1st choice dealership but not anymore.
Price was more than quoted during telephone booking without explanation
The service received was personal, efficient with the work carried out as expected. One could not ask for more.
See answer above. I was not sent any reminder that my service was due, I had to call in to check
Problem has not been fixed.
Some frustrating times with initial confirmation that the vehicle was available.
Never to much,for him,a great ?? guy.
Daniel at BMW Cooper York was the type of professional, no-nonsense salesperson that I would be happy to deal with time and time again. He was in constant communication throughout the purchase process - but not too much.
Good Sales and Product knowledge
Tim the salesman at York extremely pleasant and knowledgeable re our purchase of x3 40d. Persuaded us to upgrade to the 40d m and very pleased he did. Lovely vehicle. Well done Tim!
Tom was great. Good communication
The whole team always maintain the very high BMW standards
As above. Very helpful, always responded to what I needed and contacted me just the right amount. Kept well informed throughout
Dan the sales person could not have been better and more helpful, but freezing conditions meant that it took 3 hours to collect car - it then broke down within 50 miles
Everything was arranged and delivered on time
Not through any fault of the centre that BMW delayed the clearance of the car that we ordered due to a recall. Other than that everything was done as soon as possible to enable us to take delivery .
Easy to deal with
Made to feel special, welcome abd valued. So much so Ive been back since and bought a car for my wife
Excellent experience and the Salesman was first class
Couldn't ask for more met at door by Tim all staff very friendly