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I was happy with the work but is was a bit pricey.
Happy with the serviceepresentative & presumably the work on my M2 was done satisfactory (who knows) however just one gripe! Having just spent the best part of £300 on my running in service I would have at least thought the car would have been washed
I was unaware that that the service costs would not be fully covered by the service plan. I have raised a complaint.
Received video update of car checks, nice way of getting update and information received in hard copy also. Car collected and dropped off within time scales arranged
As above. The service team are fantastic but the so called customer care is non existent.
Good communication and friendly service
No instructions on using the cam were provided other than the manual which is not very informative.
Courteous, efficient and timely
The number of days this has taken to get right. I have now been without my car for 2 days.
With short notice they inspected my car, and fixed the problem with 30 minutes. Excellent
Very satisfied, I brought my car in for a pre-holiday check as I am driving in France for a couple of weeks, they did it whilst I waited and it was given a clean bill of health, they also cleaned the car for me, brilliant.
The service I received was very good, very friendly, the only problem was like I said before about the mileage scheme
The staff listened to my issues, found the vehicle faults and resolved them
Coopers wasted my valuable time. Secondly I am in the market for a mini for my wife. My wife's mini was unfortunately written off. I have a no fault claim progressing and requested a price for this car from Cooper mini to date I have heard nothing.
They went the extra mile!
See answer to 1 above.
Easy to book car service. Asked for the car to be collected from my work and this wasn't a problem for BMW to do
I'm always looked after well at Coopers York both in the past by Mike Edson and now by Emma and Angela
They are first class in customer service for both selling me the car and after sales. I have a BMW centre 2 miles from my home in Doncaster but had poor experience in looking for a car and trying to book a service, so I will now deal with Coopers.
very impressed with the feedback from the technician using on line video of vehicle health check and also service staff.
Very polite service and reasonably priced
Expensive service consumables
No problems this time. Very disappointed on last visit.
The car was washed but not vacuumed out which is usually done.
Phone lines - ring tone no reply (frustrating) and when things are 'time critical' it would be good to at least have an update rather than chasing busy staff. Just a quick call back. 9/10 it's not a problem. More could be said...!
It would have been handy if I was informed that the brake fluid was also due replacement to save me making another trip; I have already been in twice in quick succession.
Efficient friendly service made extra effort to meet my needs
Tyre spot was great. Service response was not. I asked to be advised when the car could be made ready so i could plan my day around pick up. Was told you would phone, but didn't. Never available when I called you to find out. No good.
Not had a complaint yet.
It was excellent.
I wanted a call from service before work started but they never rang
I was well looked after, even when an unforseen fault needed to be resolved and kept informed on progress
On time, helpful
My warranty claim was diagnosed and rectified with no quibbles whatsoever. Courtesy cars were excellent (a 520d & 330i) - a good opportunity to try other BMWs for possible future purchases. Most brands miss this opportunity.
Great, friendlyserviceOur sales rep, Daniel and the tech guy, Phil, are both really helpful.
car has to return for more warranty work they did have the parts and time
My car was not valeted and was returned to me in a filthy state with black finger marks on the boot and bonnet. There are also black marks on the interior which were not there when I took it in. This is the worst garage I have ever dealt with.
Did as promised
Very satisfied with the service. Unfortunately I didn't get my car washed due to how busy you were. But, I was given a discount for the service which I was very happy with.
Poor communication. No courtesy vehicle. No health check.
As above. Also got a video report which was somewhat useful but it identified a potential oil leak
They do what needs doing and give me good feedback. I am still waiting to hear about my badly corroding wheels.
I spoke with the technician and also the Service Reception staff. They were all excellent. The problem was difficult to explain. I demonstrated the problem to the technician and he soon found the issue ...software that required updating.
Completed the scheduled work efficiently and on time and the car was returned fully valeted. Full explanation and description given concerning the warranty work undertaken.
Big thank you to Oliver Gutierrez for making the service of my car hassle free.
Work undertaken, completed satisfactorily, on time, with minimum fuss. Very friendly service team.
Everything completed, and although my car was relatively clean I was disappointed my car was not washed and hoovered inside etc. It was a major service after all.
Try to fob me off,and I am a Vehicle technician.
Great customer service, no waiting, nice courtesy car. The only downside is the long wait times for servicing, usually need to book a month ahead. Liked the video showing tyre/brake wear.
quick and efficent
I found the communication in the service department very poor. Called several times for an update on my vehicle but no one was able to give me an update. Was told someone would call me back but never received the call
Everything went smoothly
I have been dealing with Cooper York for years now and have always found all the staff very professional, of pleasant persona and very helpful. When I have encountered any problems with a vehicle the technicians have always solved it, So I come back
We were given a courtesy car whilst ours was in for a service. We were not kept waiting on delivery of our car or pick up.
All the service personnel and engineers involved with this vehicle have made every effort to try and resolve what would appear to be a "design problem" I understand that BMW technical personnel are now involved.
Would have given 5 stars but the service indicator was not reset and had to take the car back.
Just would have liked to have known that it was going to take four days for the repair.
Andrew Lidiard gave excellent customer service as did the managers
Good team, understood my needs
The team spent two hours ensuring the handover went smoothly and were very patient with a non-techy person
Have already answered this question
I have bought cars before from Cooper York and always found all staff and managers very professional, courteous, knowledgeable about all models and very helpful.
good service from all staff
Comparing with other Makes of Cars , and dealerships, our whole experience has been one to remember, and this has only been made by Stuart Morgan and Mathew Broadfoot through outstanding professionalism, and product knowledge