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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

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Chris Burnham

Head of Business

Adrian Cox

New Car Sales Manager

Stephen Robson

Used Car Sales Manager

Matthew Broadfoot

New Car Retail Manager

Ollie Gutierrez

Used Car Retail Manager

Daniel Feather

New Car Sales Executive

Andy Lidiard

New Car Sales Executive

Tom Hinchcliffe

New Car Sales Executive

Ian Green

New Car Sales Executive

Stuart Morgan

New Car Sales Executive

Tim Green

New Car Sales Executive

Ben Comerford

New Car Sales Executive

Ian Farmery

Used Sales Executive

Joe Langley

Used Car Sales Executive

Alex Frear

Used Car Sales Executive

Will Thomas

Used Car Sales Executive

Neil Dade

Service Manager

Mike Edson

Workshop Controller

Darren Brown

Service Advisor

Emma Younger

Service Advisor

Peter Darell

Parts Manager

Paul Haxby

Parts Advisor

Adrian Pickup

Parts Advisor

Gary Watson

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

3 times told car doesn't need new front brake pads, then suddenly it did with no pics if worn pads

Service

Completely satisfied with service

Service

Greeted by name by a known member of the service team. Extra delighted to receive the car back washed and valeted as it was only in for the MOT - made my day.

Service

Helpful, friendly and knowledgeable service staff; went the extra mile (literally) by delivering my old set of winter wheels to my home address.

Service

Always excellent helpful service in my experience.

Service

As above. I was beginning to think that BMW were only interested in their sales because of how my local garage were handling a warranty claim. After contacting Stephen at York about my experience he offered to collect my car and fix it.

Service

No problems.

Service

Excellent customer service, video from the tech guys is very informative giving the customer an insight to what they look at.

Service

Service guy was happy to talk fast cars with my 10 year old.

Service

Always on time and everything completed

Service

Efficient Service. Able to wait, work on laptop and was served complimentary coffee. Time expectations managed. Downside was cost of a

Service

Warranty repair completed without any drama

Service

Job completed on time

Service

The service was carried out in a timely manner

Service

prompt attention,

Service

Fixed a very poorly car following rodent attack.

Service

Job done as described. No issues.

Service

Helpful informative staff. Loved the video check

Service

I had booked my car in as a message appeared indicating a service was needed. However it was only telling me that the MOT was due which is not necessarily a vehicle problem. As a result I wasted 30 minutes waiting for the scheduled MOT test.

Service

No complaints. The fault with the car was fixed, it was ready on time and cleaned.

Service

Great checkin. They Juggled to fit something extra I needed to prevent me making an unnecessary return trip a few weeks later saving me a 50 mile round trip.

Service

Cannot fault the service I received. Comfortable area to enjoy a coffee.

Service

Left my car at 9.30 am , said I needed it by 4oclock , my car wasnt ready till 5oclock the receptionist was not appologetic or interested hence my car wasnt cleaned either

Service

Warranty job took longer than quoted and there have been issues since with the same fault occurring.

Service

My car was returned to me after the service and MOT in a very clean condition better than I can clean it, thankyou.

Service

Twice in as many months there have been issues. Took my wife's car for a service and then a week later having to put oil in it. Receiving my car back later than advised and not having the service light reset or history updated.

Service

Shame car came back unwashed even when asked whether wanted on collection

Service

Great service from Coopers York, at this point the only reason I as still driving a BMW

Service

Checks and maintenance completed at no cost.

Service

The person was very helpful and knowledgeable

Service

Long wait to get served when I first arrived. Price seemed to bear no resemblance to that predicted on the web site (for the same service).

Service

Cooper were able to arrange an emergency repair on short notice during our weekend stay in York.

Service

Service very good. Sometimes car not ready at time promised.

Service

Quick service

Service

Good information Good communication

Service

The car was in for a service and investigate the transmission warning light. Because of the age of the vehicle there was only one technician that could do the diagnostic. It therefore took four days to complete.

Service

There were no issues

Service

Work to EGR undertaken as a recall. No loan car available within a month of booking so had to walk back home. Bolt snapped during work requiring an extra 2 days in the workshop to resolve; a loan car was then made available. Car cleaning was awful

Service

Had 3 brake callipers replaced and discs/pads all round. When I picked the car up ( a day late because wrong parts were ordered) it didn't feel right and I brought it straight back. It still doesn't feel right as the brake pedal travel is too much.

Service

Everything was completed

Service

From booking my vehicle in to the driver collecting and delivering back was great service

Service

Good quick service

Service

Amazing staff

Service

Poor communication about supplemental work performed without my prior knowledge and disappointing response when the price charged for supposedly menu priced service work was queried. 2 weeks later and still unresolved.

Service

As before, charging £200 for cleaning a washer bottle is disgusting

Service

Poor communication; customer service advisor rang and left a VM, I returned the call twice and asked for him to call back, it heard nothing. I got through to him 3 hours later. Service indicators had not been reset. Still waiting for a part.

Service

As above

Service

Good fast service

Service

Explained above. Poor service that could have been improved by at least regular communications. It felt like my car was only repaired when I started to complain

Service

I had an amber engine warning light on and arranged for the car to be looked at... minor job I was told but I would be phoned and told if there were problems. I received no phone call and made several myself.

Service

They were very helpful

Service

Good experience, very helpful

Service

Very responsive and kept all the processes concice and simple

Sales

Well informed, very professional and pleasurable experience.

Sales

Excellent service

Sales

Brilliant! I engaged with several staff during the pre-purchase process as well as the purchase itself and found everyone to be excellent. Highly recommended.

Sales

Professional and informative.

Sales

Very professional and friendly dealing with an excellent handover

Sales

Se above. Stuart Morgan. He is a perfect example of how I would think you'd want from all of your representatives.

Sales

Young sales executive polite,pleasant and very thorough.

Sales

It was a pleasure to deal with those at the dealership at Clifton Moor, York.

Sales

I had some extra questions and needs due to being a motability customer. Ben answered all of my questions and was very helpful.

Sales

It was a good experience

Sales

Easy to deal with the sales team and the handover from the bmw genius was seamless

Sales

All efficient and straighforward.

Sales

Car was delivered slightly earlier than originally expected. Sales staff were very helpful with the online paperwork.

Sales

From start to finish of the process we were looked after in a professional way.

Sales

The staff at Cooper BMW York were very helpful and made it a pleasant experience

Sales

Brilliant service even delivered the car for which great thanks.

Sales

Not rushed and time spent explaining key features of the car. Well presented car.

Sales

The sales team make my good experience one to remember

Sales

Buying a BMW from the dealership I use has always been a very personal and enjoyable experience and the service received is excellent. Familiar faces are always on hand to say hello and to express appreciation for loyalty.