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Service reception was excellent, very polite and everything explained. Contacted when car ready for collection
Everything went as expected and staff was very polite and professional.
Work completed on time
Because I was able to have my car collected and brought home which makes life so much easier than travelling through to York
The day of the service I had a 'senior moment'. I rang to apologise for mixing up the date and was told OK and to bring it in later that day. Wow, I expected to have to wait longer than 2hours!! Well done and thank you.
Everything was completed that was asked to be done
We got the service we expected and every step of the way we were notified of what was going on. Loved the video of the health check. Absolutely no complaints and very happy with the service provided
as above - experience was good but having to rebook in for brakes frustrating
As above. Having brought the car in for 8am on Friday morning l was told a replacement part was needed. The car remained with you overnight and l was expecting to collect it early the next morning but after 2 calls to you l collected it around 12:30.
Fairly satisfied in that the service was done to time and cost. However a fault which had previously been rectified on service has occurred again making this the third visit to the showroom to report the defect which still needs rectifying.
I arrived around 11.00 a.m without any warning or appointment and, as I had only recently moved from Dorset to York, without being registered. Alex and other members of the team quickly identified the problem and successfully resolved it by 6.00 p.m.
Booking was a challenge, but once on site, was very pleasant. Sadly, the rattle i wanted looking at was not solved, so i have to bring the car back.
Difficult to get booked in when I wanted so it had to be over a weekend. Courtesy car only available for 1 day so I ended up paying £100 for a hire car.
Friendly polite staff
Very helpful staff
Did all I wanted without any drama
Times quoted were adhered to and the vehicle brought back to me in a clean condition
I have no complaints at all, and am impressed with the service
again what can I say , people there is nice and i did not have wait for a long time , just satisfied with service
Very helpful, did everything without hassle
Prompt, efficient service with no surprises
No problems so far
Everything went according to plan / schedule and the few questions I had were answered satisfactorily. The staff were pleasant, courteous, and efficient.
Great loan car but completion of work later than promised
The service was completed successfully. A minor issue arose after the service, but it was resolved quickly.
Service was awful. In short. Traveled to test drive car and had been sold. Found another car to purchase after various issues with buying the car I picked it up on a night. Leon handed car and said bye. Straight away problems which I had to return
Prompt and efficient service. Pick up and return car to my home a big plus for me.
On time service, and the car was returned sparkling clean.
I had a new tyre fitted, after driving away the tyre warning light came on, this should have been re-set before i left the garage.
Did what they said they would do. Made appointment over the telephone, and turned up at the appropriate time on the chosen date.
Careful check of tyres and also of front brake pads
The team at York solved the problem with my car and always kept me informed of the progress.
Quick, courteous and got car cleaned!
car collected and returned and cleaned
I always find this is a very difficult question to answer. I can only assume that all of the work was carried out (it is not possible to check). The car was running fine when I took it in for servicing and also fine when I drove it home.
No problems at all with service. Finding someone to discuss sales with at the same time seemed to be a problem. My details were taken eventually and a call back made, but no follow up.
Coopers York always make you welcome and keep you informed
My car problem is still not fixed even though it has been in the BMW garage for 3 separate full days. I am now waiting for a part coming from Germany and I have no idea how long that will take.
My problem was dealt with quickly and efficiently.
They sorted all the little issues that I had at a good price, and were honest about my brake pads not needing to be replaced, which gave me good faith in their honesty.
They were very good and had no problems with the overall experience. Having a courtesy car was a great help.
Delivered all promised on this occasion.
The staff at cooper york are great - professional - get the job sorted - lift into work - nothing is too much trouble
I said I would wait for the service to be completed. The car was there before the scheduled appointment for it's first service (15,000 miles) but I was waiting for 2 hours which seems rather long to me. I'm sure the service didn't take that long.
Tim Green answered all my questions well and kept me updated on the progress of the vehicle delivery.
Just so good and making everything look easy.
Good handover, paperwork all in order, then the set up of the car with driver preferences, paring phones etc was carried out by a technician.
The process was simple, efficient and the sales exec went the extra mile to make sure all the elements were agreeable. He even helped me with the retention of my numberplate
Quick and efficient
Tom, who I dealt with during the whole ordering process, was very professional and knowledgeable. His relaxed manner and efficient management of all the paperwork involved in the handover was exemplary.
Would have been 10 except for poorly placed GardX label on windscreen & overinflated tyres.
from start to finish ,complete professionalism ,with positive attitudes coupled with the will to help .even rated the coffee 5 * .