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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

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Chris Burnham

Head of Business

Adrian Cox

New Car Sales Manager

Stephen Robson

Used Car Sales Manager

Mark Whiteside

New Car Retail Manager

Joe Hollings

Used Car Retail Manager

Matthew Broadfoot

New Car Retail Manager

Ollie Gutierrez

Used Car Retail Manager

Daniel Feather

New Car Sales Executive

Andy Lidiard

New Car Sales Executive

Tom Hinchcliffe

New Car Sales Executive

Edward Webster

New Car Sales Executive

Ian Green

New Car Sales Executive

Stuart Morgan

New Car Sales Executive

Tim Green

New Car Sales Executive

Ben Comerford

New Car Sales Executive

Ross Hamilton

Used Car Sales Executive

Ian Farmery

Used Sales Executive

Joe Langley

Used Car Sales Executive

Alex Frear

Used Car Sales Executive

Will Thomas

Used Car Sales Executive

Bret Norman

Used Car Sales Executive

Phil Morfitt

Product Genius

Caroline Thompson

Receptionist

Neil Dade

Service Manager

Mike Edson

Service Advisor

Darren Brown

Service Advisor

Emma Younger

Service Advisor

Peter Darell

Parts Manager

Paul Haxby

Parts Advisor

Adrian Pickup

Parts Advisor

Gary Watson

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great customer service, no waiting, nice courtesy car. The only downside is the long wait times for servicing, usually need to book a month ahead. Liked the video showing tyre/brake wear.

Service

I found the communication in the service department very poor. Called several times for an update on my vehicle but no one was able to give me an update. Was told someone would call me back but never received the call

Service

quick and efficent

Service

Everything went smoothly

Service

I have been dealing with Cooper York for years now and have always found all the staff very professional, of pleasant persona and very helpful. When I have encountered any problems with a vehicle the technicians have always solved it, So I come back

Service

All the service personnel and engineers involved with this vehicle have made every effort to try and resolve what would appear to be a "design problem" I understand that BMW technical personnel are now involved.

Service

Just would have liked to have known that it was going to take four days for the repair.

Service

Would have given 5 stars but the service indicator was not reset and had to take the car back.

Service

No complaints.

Service

lready said

Service

The actual servicing of the car was spot on. Service from the team was excellent with the provision of a lift home at short notice on the day. The reason for the poor overall rating was the fact that there were no courtesy cars available until July!!

Service

Absolutely brilliant customer service by Emma, will be using Cooper BMW (York) rather than Stratsone (Harrogate).

Service

As above

Service

I've been having my BMW's serviced at Cooper York since 2005 and never had an issue

Service

My needs regarding the loan car have been met.

Service

Service was good as always but I asked for a bodywork quote, but did not receive it

Service

Everything went as planned but unfortunately no courtesy car was available.

Service

Received above and beyond expected service

Service

Car was collected and delivered as scheduled.

Service

I took the car in as a response to a recall. As far as I know this was presumably carried out, but several weeks later. the complimentary valet that was promised did not take place. Not important, but why offer it in the first instance?

Service

The parts were supposed to have been ordered then they were not there until the next day

Service

service team good as usual

Service

Staff did what they said they'd do and kept us updated with progress

Service

Because I have always had first class service from my local dealership.

Service

Have been treated superbly from the very moment I walked into the salesroom. Cannot be faulted

Service

The service was completed without any problems. I did receive a video on my phone showing me the tyre treads being checked as part of the health check, however, I didn't receive any paperwork with the details of these checks which I would have liked.

Service

excellent service in all areas

Service

Can't fault the friendly and efficient manner. All work done within time frame, video update recieved and car left cleaned.

Service

Easy to book in, on time told me now long it would take to do the service and that was on time.

Service

My car was being examined to identify a fault with the gearbox leading to unintended gear operation. It took 2 days but I was told that similar faults were unknown.

Service

The sales people I dealt with were great. Brett Norman and Dan Feather. However due to an error with the sales price I was hounded by members of the management team despite my assurances I would settle the balance once certain criteria where met.

Service

The car was booked in with a slow puncture but when brought in - 10 days after booking - no replacement tyre was available

Service

Slow progress, poor feedback.

Service

Great service

Service

Very good service and kept informed of what was going on. Very honest when there was a fault and was told how long they would need our car

Service

Service package completed with minimum work done. Oil change due in 3,200 miles, but told it was 4,500 miles, so not done under package. Told I will have to pay circa £270. I welcome your feedback.

Service

problem solved in time frame

Service

I had an issue with a warning light for the emissions and the response I got when I tried to book it in to identify whether this was a serious issue the response I was informed that an appointment could not be arranged for two weeks. Not good enough

Service

Because I asked them to service my car as well as carry out the MOT and recall issue but they didn't do it! They have however promised me a discount and n my service when I do have it.

Service

We have 2 BMW cars and have been dissatisfied with the service department on both recent visits. 1. kept waiting quite a while after the agreed time for collection 2. cars not cleaned as promised 3. There was no record of a pre-arrange job.

Service

On collection noticed that two of the wheels had been kerbed. Unfortunately the sales person tried to give some story about this being done by the valet. In my opinion the vehicle just hadn't been prepared properly.

Service

They put a dent in my car and did not tell me about it. This was fixed but not happy they damaged my car

Service

We recently took the car in to be fixed bearing in mind the car is only 18 month old and I asked them to do the balancing on the car. They didn't do this! So when I got the car home I had to take it to my local garage

Service

Said my car was going to get cleaned didn't happen and the guy just walked off

Service

Difficult to book a service when needed. Courtesy cars impossible to get. Service took longer than was told at time of booking so for first time took away a dirty car.

Service

As described in box one above.

Service

As above. I dropped the car in at 8 am told will be done by 3 then told by 5 I arrive at 5pm to wait till 6.30pm as car not done nor was it cleaned. They did discount the service to be fair but they are far too stretched and the fault still not fixed

Service

Poor communication, a real lack of proactive care from BMW Cooper York and no interest in my situation or endeavoring to make amends or come up with solutions to rectify the situation.

Service

I took the car in to have issues dealt with and came away with the same issues and a two week wait before they could be addressed again.

Service

The sales experience was very good . My return for car servicing experience not so good , fortunately the service manager overcame some shortcomings of his staff and I will return to Cooper York again .

Service

It was free !!!

Service

Extremely helpful, courteous and informative.

Service

Easy to book. Saturday appointments meant no time off was required to take car in and collect. Good communication and good price.

Service

When I got back at the pre- arranged time I was told the car would be ready in ten minutes. Actually it was nearer to half an hour.

Service

Looked after and decent facilities within the dealership, if somewhat small. Waited whilst serviced but took a lot longer than expected and told.

Service

Work completed to standard but had to make contact with the dealership to find that my car was ready but no one had rung to let me know

Service

In my opinion, Emma went that extra mile in resolving the issue.

Service

Dealt with promptly and professionally by Mike Edson ....reasonable price for a main dealer service and I liked the video of the work carried out showing brake pad wear and tyre life etc

Service

My car wasn't cleaned very well at all when I picked it up, I know it's a small detail but it makes a difference.

Service

Very satisfied

Service

My car was new last November and has done less than 3000 miles but required two enhancement kits - that is bad enough but I was without the car for two days rather than one due to the parts not being in stock.

Service

The York service team are great especially Mike who has always looked after me .. his one reason why I keep on buying BMW

Service

good service from all staff

Sales

Comparing with other Makes of Cars , and dealerships, our whole experience has been one to remember, and this has only been made by Stuart Morgan and Mathew Broadfoot through outstanding professionalism, and product knowledge

Sales

What we would expect from BMW as per Qu 1

Sales

I was treated well at the garage and kept informed of the developments at the factory and when the car had arrived.

Sales

Nothing was too much trouble and I was kept informed along the way

Sales

Smooth deal throughout

Sales

We felt very satisfied with our dealings due to the sales man Ian Green, who made our choice of vehicle pleasurable.

Sales

As above the service was excellent

Sales

Still awaiting a part for the car which has still not arrived the car is brand new BMW UK would not allow the dealer to take one off another car. We are driving around in the demo and still don't have our new car which is a ridiculous situation

Sales

Stains on chrome window surrounds which needed attention.

Sales

Tom always kept in contact with updates, everything was explained clearly