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The car was booked in with a slow puncture but when brought in - 10 days after booking - no replacement tyre was available
The sales people I dealt with were great. Brett Norman and Dan Feather. However due to an error with the sales price I was hounded by members of the management team despite my assurances I would settle the balance once certain criteria where met.
Slow progress, poor feedback.
Very good service and kept informed of what was going on. Very honest when there was a fault and was told how long they would need our car
I had an issue with a warning light for the emissions and the response I got when I tried to book it in to identify whether this was a serious issue the response I was informed that an appointment could not be arranged for two weeks. Not good enough
problem solved in time frame
Service package completed with minimum work done. Oil change due in 3,200 miles, but told it was 4,500 miles, so not done under package. Told I will have to pay circa £270. I welcome your feedback.
Because I asked them to service my car as well as carry out the MOT and recall issue but they didn't do it! They have however promised me a discount and n my service when I do have it.
We have 2 BMW cars and have been dissatisfied with the service department on both recent visits. 1. kept waiting quite a while after the agreed time for collection 2. cars not cleaned as promised 3. There was no record of a pre-arrange job.
On collection noticed that two of the wheels had been kerbed. Unfortunately the sales person tried to give some story about this being done by the valet. In my opinion the vehicle just hadn't been prepared properly.
We recently took the car in to be fixed bearing in mind the car is only 18 month old and I asked them to do the balancing on the car. They didn't do this! So when I got the car home I had to take it to my local garage
Said my car was going to get cleaned didn't happen and the guy just walked off
They put a dent in my car and did not tell me about it. This was fixed but not happy they damaged my car
Difficult to book a service when needed. Courtesy cars impossible to get. Service took longer than was told at time of booking so for first time took away a dirty car.
As described in box one above.
I took the car in to have issues dealt with and came away with the same issues and a two week wait before they could be addressed again.
Poor communication, a real lack of proactive care from BMW Cooper York and no interest in my situation or endeavoring to make amends or come up with solutions to rectify the situation.
As above. I dropped the car in at 8 am told will be done by 3 then told by 5 I arrive at 5pm to wait till 6.30pm as car not done nor was it cleaned. They did discount the service to be fair but they are far too stretched and the fault still not fixed
The sales experience was very good . My return for car servicing experience not so good , fortunately the service manager overcame some shortcomings of his staff and I will return to Cooper York again .
It was free !!!
Extremely helpful, courteous and informative.
Easy to book. Saturday appointments meant no time off was required to take car in and collect. Good communication and good price.
When I got back at the pre- arranged time I was told the car would be ready in ten minutes. Actually it was nearer to half an hour.
In my opinion, Emma went that extra mile in resolving the issue.
My car wasn't cleaned very well at all when I picked it up, I know it's a small detail but it makes a difference.
Work completed to standard but had to make contact with the dealership to find that my car was ready but no one had rung to let me know
Looked after and decent facilities within the dealership, if somewhat small. Waited whilst serviced but took a lot longer than expected and told.
Dealt with promptly and professionally by Mike Edson ....reasonable price for a main dealer service and I liked the video of the work carried out showing brake pad wear and tyre life etc
My car was new last November and has done less than 3000 miles but required two enhancement kits - that is bad enough but I was without the car for two days rather than one due to the parts not being in stock.
The York service team are great especially Mike who has always looked after me .. his one reason why I keep on buying BMW
New tyre not in stock but obtained later same day. Otherwise very satisfactory
The car wasn't ready and I had to wait 45 minutes
Did the work to my satisfaction but paid a lot more for winter wheel change than at my previous BMW dealership
My car was ready when they said it would be, and it had been cleaned.
All done quickly and efficiently.
As above a very costly and time consuming but if work that hasn't worked. Useless.
Little communication. At 16:00 on the day it was due to be repaired I was called to go through the issues - the issues we'd discussed at 8:30... the car was booked in for 1 day. Clearly that meant it would take another day.
the work took too long and the car looked like it had been parked next to a washbay when I collected it, though not washed.
My car was picked up prior to service - which was a massive help - and returned in good time with all necessary work done.
The dealer did a brake fluid change without even asking for my permission first. That added £100 to the bill. Consequently, I have booked the car into a different dealer for its impending 2nd service.
Did the job on time
Daniel Feather sold a 430i to us a couple of years ago. It was great to see him again and know that we are being well looked after
Very efficient process from start to finish and was kept updated with several phone calls
Professional and prompt service by the team. And amenities (wifi) in the waiting area allowed me to work while the service was being done Our two BMWs needed servicing a week apart - I had the same high quality service on both occasions
Service reception staff were all blokes who all assumed that I knew about cars. I don't. No questions asked about whether I knew about the service intervals for example. Lots of car jargon used which I didn't understand.
After explaining my issue with lack of mileage before service due the Service Coordinator listened and organised a discount.
car took nearly 2 hours longer to do than indicated - therefore no time for it to be washed afterwards
They were asked to do a pre warranty expiry inspection and said one wheel was corroded and would claim from BMW. When I then inspected at home I found THREE corroded and went back to them. I am still waiting to hear about my claim. ACTION PLEASE!!
I don't think it was appropriate for the member of staff at the service desk, to say that after this, I would be on rice and water! or word to that effect (As this was a big service).
Helpful and friendly service; good information and personal collection service
Could not help with satnav address book query
Was done in time agreed
Because of the Service team
service carried out on time and car ready for collection.
easy experience from start to finish with full wash and hoover to boot
hand over of courtesy car quick and easy
3 hours to change oil and filter and half wash a motor? Pointless waste of time.
I was offered a very good package for 4 years servicing with out having to ask.
Car was kept an extra day because front brakes needed replacing following MOT / inspection. Was told that it would be ready for pick by lunchtime. Arrived at 1.00 and had to wait an hour for the car to be valeted.
See above. It's just a shame that the centralised service booking team can't offer the same bespoke service that the dealership team can - it makes for a much better experience and would make me continue to use the dealership in the future.
The service was fairly priced and carried out as per instruction (no wash requested). There was a mix up with the loan car booking, initially, and I had to take a salesmans demo car instead.
Jobs done as stated efficiently.
Excellent customer service
The courtesy car had no fuel and I just made it to the petrol station. I was quoted £270 for the work and it was actually £650
Pricing is getting better.Service took longer than I would have liked.
Excellent service and professional customer care.
They were good and very helpful, I took my car in for a coolant change, however a pipe was cracked and had to be ordered from Germany. The pipe was not on my receipt, so I queried why it took 4 days. Cooper said it is fitted, though didn't charge me.
Booked FASTRACK still took 3 1/2 hours.
Good service, appreciated car being collected etc but pricey.
As above. Kept waiting, car not cleaned, car not checked. Simply a poor veneer of customer service.
I was briefed that the Service would be a maximum of 90 minutes when I booked ... there was then some back tracking from this on the day (I have a busy schedule too) ... although it was back after 105 minutes.
Service Team always try to please.
As usual, they went above and beyond to make sure my experience was amazing.
The car needs the breaks replacing nobody mentioned this in the garage I had to wait till i got home and received the email. The car is due its first MOT nobody mentioned this.
Answer as above - valeting not satisfactory.
See above, however the guys do seem to be run off their feet every time I visit, I had to wait in between other customers on and off to get served. Anyhow the stress level subsided when I left. Good competitive price though on my tyres - very happy.
Courtesy and staff knowledge.
As above the service was excellent
Still awaiting a part for the car which has still not arrived the car is brand new BMW UK would not allow the dealer to take one off another car. We are driving around in the demo and still don't have our new car which is a ridiculous situation
Stains on chrome window surrounds which needed attention.
Tom always kept in contact with updates, everything was explained clearly
Excellent service, myself and family that were with me on the day were very welcomed, our salesman Stuart was fantastic. On the day of picking the car up it all went very smoothly and the car looked amazing!
I purchased my first bmw from Andrew and Matt 3 years ago and when it was time for an upgrade Andrew and Matt made it easy and stayed within my budget and expectations.
Stuart Morgan held my hand throughout,
Very helpful and informed staff with no undue sales pressure.
As I said before I feel its personal attention. I couldn't make it until late evening to take delivery, Tim Green stayed late. Aftercare & follow up has been good also.
Brilliant. Very helpful and great communication.
From ordering the car to taking delivery I was kept informed at every stage. I knew when the car was in production, when it was shipped to England and when it arrived at the docks. A date for delivery was given and this was adhered to.
we bought our first BMW from Daniel at Coopers in York and we were really happy to see him again. Thanks very much :-)
Nothing to fault
Couldn't fault anything
So much trouble was taken by everyone concerned to ensure the right car was found for us, that it was handed over promptly and without difficulty, that we were confident with the car at handover and that we knew how to obtain further advice if needed
The complete process was so easy from ordering to picking up my new car. The dealership were excellent.
The handover was great. It pointed out the differencesbetween the new and the old car - gave us the details we needed.
The Hanover was a most delightful & memorable experience.
Some frustrating times with initial confirmation that the vehicle was available.
Never to much,for him,a great ?? guy.
Daniel at BMW Cooper York was the type of professional, no-nonsense salesperson that I would be happy to deal with time and time again. He was in constant communication throughout the purchase process - but not too much.
Tim the salesman at York extremely pleasant and knowledgeable re our purchase of x3 40d. Persuaded us to upgrade to the 40d m and very pleased he did. Lovely vehicle. Well done Tim!
Good Sales and Product knowledge
Tom was great. Good communication