No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Had to wait 15 mins before my car was checked in. The courtesy car I was given only had 7 miles diesal left, more time spent going to get fuel, which made me later for work.
Very friendly and professional compared to Cooper Teesside
Very efficient service and flexible with dates and times of bookings
did exactly what was agreed and provided refreshments while waiting
I was satisfied with the service but the courtesy car I picked up had only 3 miles worth of petrol in it. Not good enough.
Again my car was supposed to be cleaned but when I returned to pick it up, it hadn't been cleaned.
Efficient and friendly.
I was angry and disappointed when one of engineers told me its safe to drive while air bag light is flashing!!! In his words well air bag is not working but other than that its safe to drive!!! He repeated it multiple times!!!
Quick and easy service
Health check video only showed number plate and did not run
It took over 24 hours just to look at a tyre and say it needed replacement which had already been stated. It then took another 24 hours to get and fit the tyre. The car was then delivered back on the wrong day/time rather than when arranged for.
Been in touch with BMW UK already and promised a call back within 2 days. Heard nothing for over a week. Again, extremely poor customer service.
The work we agreed was carried out during the day
Facilities are decent if you need to wait for your carAlternatively the service centre will provide a decent car if required
As above, all staff very friendly.
Sales people will do and say anything and then deny what they have promise.
Having owned a few BMW cars over the years I have always found Cooper York to be very helpful, very professional and always listen to you about any problems.
As above. The service team were disinterested half asleep both morning and evening. No explanation of what had been done or what was next. I was asked in the morning if anything else needed doing but that was it.
I found the lack of information frustrating, having to call BMW assist follow up and the garage myself on several occasions to get updates. Also as above, car driven once on return and same problem occurred.
Easy to arrange, service time was slightly longer than I expected but they did offer to wash my car as part of the service.
Fast courteous and solved my problem
I mentioned about the squeak noise coming from my car and I am very disappointed with the outcome; I am being made out to be paranoid but IMO a car that is just over a year old should not sound like a 20 year old car!!!
Everything was ok.
The jobs done well and on time and a courtesy car was provided
Service reception was excellent, very polite and everything explained. Contacted when car ready for collection
Everything went as expected and staff was very polite and professional.
Work completed on time
Because I was able to have my car collected and brought home which makes life so much easier than travelling through to York
The day of the service I had a 'senior moment'. I rang to apologise for mixing up the date and was told OK and to bring it in later that day. Wow, I expected to have to wait longer than 2hours!! Well done and thank you.
Everything was completed that was asked to be done
as above - experience was good but having to rebook in for brakes frustrating
We got the service we expected and every step of the way we were notified of what was going on. Loved the video of the health check. Absolutely no complaints and very happy with the service provided
As above. Having brought the car in for 8am on Friday morning l was told a replacement part was needed. The car remained with you overnight and l was expecting to collect it early the next morning but after 2 calls to you l collected it around 12:30.
Fairly satisfied in that the service was done to time and cost. However a fault which had previously been rectified on service has occurred again making this the third visit to the showroom to report the defect which still needs rectifying.
I arrived around 11.00 a.m without any warning or appointment and, as I had only recently moved from Dorset to York, without being registered. Alex and other members of the team quickly identified the problem and successfully resolved it by 6.00 p.m.
Difficult to get booked in when I wanted so it had to be over a weekend. Courtesy car only available for 1 day so I ended up paying £100 for a hire car.
Booking was a challenge, but once on site, was very pleasant. Sadly, the rattle i wanted looking at was not solved, so i have to bring the car back.
Friendly polite staff
Did all I wanted without any drama
Very helpful staff
Times quoted were adhered to and the vehicle brought back to me in a clean condition
Tim Green gave us his full attention and explained all the car and finance options. Phil the genius continued when we returned for explanations on the upgrades since our last car.
My sales person was excellent and bent over backwards to give a good experience.
Very straightforward process and conducted at a distance. Some changing of delivery dates (although arranged quickly) and the car was not as clean as I had hoped on delivery. However, centre offered to re-valet car, but some distance away
All went very smoothly
Very professional staff who provided sound advice and were not pushy
Tim Green answered all my questions well and kept me updated on the progress of the vehicle delivery.
Just so good and making everything look easy.
Good handover, paperwork all in order, then the set up of the car with driver preferences, paring phones etc was carried out by a technician.
The process was simple, efficient and the sales exec went the extra mile to make sure all the elements were agreeable. He even helped me with the retention of my numberplate