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The video you received and the professional manner of the staff
Poor customer service. Used to be my 1st choice dealership but not anymore.
Great customer service and quality.
Price was more than quoted during telephone booking without explanation
The service received was personal, efficient with the work carried out as expected. One could not ask for more.
See answer above. I was not sent any reminder that my service was due, I had to call in to check
Problem has not been fixed.
Because it was and nothing is perfect.
Always friendly and professional but it would be nice if there was a shuttle service either into York City centre or the park and ride.
It does what it says on the tin
I got a video report of any problems in the future
Arranging the work took too long
The service was alright, courtesy car was dirty with seats left down and divider taken out.
Car was not cleaned as told it would be when booking. Warranty didn't cover the bulb which I wasn't told when booking so would have been cheaper to do myself.
All the reasons given above, plus the work carried out on my vehicle is alwaysof the best quality.
All completed well and on time
The service staff were excellent from booking to collection.
Service was carried out ion a timely fashion, checks I asked for were carried out, not over-sold - brakes I thought needed attention were checked and fine
Booked car in for a technical fault, when turned up at garage service light had come on swell. Mentioned this when checking in and they serviced the car without hesitation saving me the hassle of having to re book and come in later.
Work carried out as promised.
It was efficient and car was lovely and clean when I picked it up
Every detail went to plan
Job done but no car wash even though when I booked said it wouldve done
See above. Great help from Emma Younger and Alan in the workshop
Always courteous, knowledgable and helpful, with a quick service turnaround
Service is always to high standards and staff are very friendly and helpful.
Outstanding customer service
Still haven't received details of service work done and not very interesting in getting to the bottom of what caused tyre tread to be dangerously worn
Staff tried very hard to find and correct rattles and squeaks. time will tell i they have succeeded
always willing to be helpful
I have had no service on my veichle so far only discussions about service packs.
Listened to me,and completed my requirements fully.
Amazing support will look now at purchasing from this dealership
Completed the service within the time scale given and I assume all the points in question will have been looked at.
Service took a little longer than expected as they were busy, however still didn't take too long, and was kept informed.
Thought windscreen waters repair very expensiveService very goodCollection service very convenient
issues found on the end of warranty check meant re booking the car in for another date for the work to be carried out. Would of been nice to of had some forsight and booked additional workshop time for issues already highlighted.
All work completed fully
Car was clean and I was pleased with the service.
I was well received on arrival and the service to my BMW 650i was carried out as agreed and on time while I waited
Good service experience - Expensive but transparent and upfront with cost.
They are very busy but always made sure you were kept up to date with the progress of your service.
Being a long-standing customer you get remembered by long standing staff,and you only get those by the way they are treated.
Good, friendly staff and very helpful fixing a fault on the day in addition to service
Speaks for itself
I was disappointed in the fault that arose and the cost to rectify this but was pleased that BMW contributed to the overall cost by supplying the replacement part free of charge. The repair was carried out efficiently,
Said they would clean the washer bottle under warranty that was no longer working. Said they would do it, said they DID do it but on drive home they still didnt work. On next visit told £270 to do the work they said previously would be done free
Great service, not too expensive
For a small service it took far longer than I was led to expect
Made to feel special, welcome abd valued. So much so Ive been back since and bought a car for my wife
Excellent experience and the Salesman was first class
Couldn't ask for more met at door by Tim all staff very friendly
Top service from the sales team
Delighted with the car and help when collecting it.
I enjoyed the recognition I received from staff from different departments. Be it servicing sales or finance. When buying a premium product I expect a premium service. My expectations were met and exceeded
looked after really well by Ian Green and I was made to feel special as I picked my car up
Very prompt response to my Drive the Deal enquiry and subsequent purchase. Excellent updates on build progress. Efficient handling of paperwork via internet. Very comprehensive knowledge of the car features and instruments at handover by Andy Lidiard
Well organised and given plenty of time to arrange change over. Tim Green was excellent
Quality level of service that matched my expectations of the brand.
Nice when collecting the vehicle. Like driving it out of the showroom.
The staff I dealt with were all courteous and knowledgable and keen to help
No high pressure sales, offered fair price for my trade in. I built my car on your website and that is exactly what I got.
Everything was made very simple and authorised very quickly.
Edward Webster at Cooper York was helpful and attentive at all times responding quickly even late in the evening or on weekends.
All the staff I dealt with wete polite, knowledgeable and professional
Second time at Coooer in six months MUCH better experience this time , communication almost 100% now and everyone involved made me feel welcome Hope to be a repeat customer in the future
I didnt have to wait long for my new car
Customer service & attention to details by Tim Green sales advisor was first class
Quick and straight forward
Good in all respects. Communication was excellent.
Perfect service, there is a reason I drive from Hull to York to deal with BMW York and yet again the service at York was flawless.
I was looked after very well
Excellent service as always.