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Great customer service, no waiting, nice courtesy car. The only downside is the long wait times for servicing, usually need to book a month ahead. Liked the video showing tyre/brake wear.
I found the communication in the service department very poor. Called several times for an update on my vehicle but no one was able to give me an update. Was told someone would call me back but never received the call
quick and efficent
Everything went smoothly
I have been dealing with Cooper York for years now and have always found all the staff very professional, of pleasant persona and very helpful. When I have encountered any problems with a vehicle the technicians have always solved it, So I come back
All the service personnel and engineers involved with this vehicle have made every effort to try and resolve what would appear to be a "design problem" I understand that BMW technical personnel are now involved.
Just would have liked to have known that it was going to take four days for the repair.
Would have given 5 stars but the service indicator was not reset and had to take the car back.
The actual servicing of the car was spot on. Service from the team was excellent with the provision of a lift home at short notice on the day. The reason for the poor overall rating was the fact that there were no courtesy cars available until July!!
Absolutely brilliant customer service by Emma, will be using Cooper BMW (York) rather than Stratsone (Harrogate).
I've been having my BMW's serviced at Cooper York since 2005 and never had an issue
My needs regarding the loan car have been met.
Service was good as always but I asked for a bodywork quote, but did not receive it
Everything went as planned but unfortunately no courtesy car was available.
Received above and beyond expected service
Car was collected and delivered as scheduled.
I took the car in as a response to a recall. As far as I know this was presumably carried out, but several weeks later. the complimentary valet that was promised did not take place. Not important, but why offer it in the first instance?
The parts were supposed to have been ordered then they were not there until the next day
service team good as usual
Staff did what they said they'd do and kept us updated with progress
Because I have always had first class service from my local dealership.
Have been treated superbly from the very moment I walked into the salesroom. Cannot be faulted
The service was completed without any problems. I did receive a video on my phone showing me the tyre treads being checked as part of the health check, however, I didn't receive any paperwork with the details of these checks which I would have liked.
excellent service in all areas
Can't fault the friendly and efficient manner. All work done within time frame, video update recieved and car left cleaned.
Easy to book in, on time told me now long it would take to do the service and that was on time.
My car was being examined to identify a fault with the gearbox leading to unintended gear operation. It took 2 days but I was told that similar faults were unknown.
The sales people I dealt with were great. Brett Norman and Dan Feather. However due to an error with the sales price I was hounded by members of the management team despite my assurances I would settle the balance once certain criteria where met.
The car was booked in with a slow puncture but when brought in - 10 days after booking - no replacement tyre was available
Slow progress, poor feedback.
Very good service and kept informed of what was going on. Very honest when there was a fault and was told how long they would need our car
Service package completed with minimum work done. Oil change due in 3,200 miles, but told it was 4,500 miles, so not done under package. Told I will have to pay circa £270. I welcome your feedback.
problem solved in time frame
I had an issue with a warning light for the emissions and the response I got when I tried to book it in to identify whether this was a serious issue the response I was informed that an appointment could not be arranged for two weeks. Not good enough
Because I asked them to service my car as well as carry out the MOT and recall issue but they didn't do it! They have however promised me a discount and n my service when I do have it.
We have 2 BMW cars and have been dissatisfied with the service department on both recent visits. 1. kept waiting quite a while after the agreed time for collection 2. cars not cleaned as promised 3. There was no record of a pre-arrange job.
On collection noticed that two of the wheels had been kerbed. Unfortunately the sales person tried to give some story about this being done by the valet. In my opinion the vehicle just hadn't been prepared properly.
They put a dent in my car and did not tell me about it. This was fixed but not happy they damaged my car
We recently took the car in to be fixed bearing in mind the car is only 18 month old and I asked them to do the balancing on the car. They didn't do this! So when I got the car home I had to take it to my local garage
Said my car was going to get cleaned didn't happen and the guy just walked off
Difficult to book a service when needed. Courtesy cars impossible to get. Service took longer than was told at time of booking so for first time took away a dirty car.
As described in box one above.
As above. I dropped the car in at 8 am told will be done by 3 then told by 5 I arrive at 5pm to wait till 6.30pm as car not done nor was it cleaned. They did discount the service to be fair but they are far too stretched and the fault still not fixed
Poor communication, a real lack of proactive care from BMW Cooper York and no interest in my situation or endeavoring to make amends or come up with solutions to rectify the situation.
I took the car in to have issues dealt with and came away with the same issues and a two week wait before they could be addressed again.
The sales experience was very good . My return for car servicing experience not so good , fortunately the service manager overcame some shortcomings of his staff and I will return to Cooper York again .
It was free !!!
Extremely helpful, courteous and informative.
Easy to book. Saturday appointments meant no time off was required to take car in and collect. Good communication and good price.
When I got back at the pre- arranged time I was told the car would be ready in ten minutes. Actually it was nearer to half an hour.
Looked after and decent facilities within the dealership, if somewhat small. Waited whilst serviced but took a lot longer than expected and told.
Work completed to standard but had to make contact with the dealership to find that my car was ready but no one had rung to let me know
In my opinion, Emma went that extra mile in resolving the issue.
Dealt with promptly and professionally by Mike Edson ....reasonable price for a main dealer service and I liked the video of the work carried out showing brake pad wear and tyre life etc
My car wasn't cleaned very well at all when I picked it up, I know it's a small detail but it makes a difference.
My car was new last November and has done less than 3000 miles but required two enhancement kits - that is bad enough but I was without the car for two days rather than one due to the parts not being in stock.
The York service team are great especially Mike who has always looked after me .. his one reason why I keep on buying BMW
good service from all staff
Comparing with other Makes of Cars , and dealerships, our whole experience has been one to remember, and this has only been made by Stuart Morgan and Mathew Broadfoot through outstanding professionalism, and product knowledge
What we would expect from BMW as per Qu 1
I was treated well at the garage and kept informed of the developments at the factory and when the car had arrived.
Nothing was too much trouble and I was kept informed along the way
Smooth deal throughout
We felt very satisfied with our dealings due to the sales man Ian Green, who made our choice of vehicle pleasurable.
As above the service was excellent
Still awaiting a part for the car which has still not arrived the car is brand new BMW UK would not allow the dealer to take one off another car. We are driving around in the demo and still don't have our new car which is a ridiculous situation
Stains on chrome window surrounds which needed attention.
Tom always kept in contact with updates, everything was explained clearly