Loading...

ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Chris Burnham

Head of Business

Adrian Cox

New Car Sales Manager

Stephen Robson

Used Car Sales Manager

Mark Whiteside

Retail Manager

Matthew Broadfoot

Retail Manager

Ollie Gutierrez

Used Car Retail Manager

Daniel Feather

New Car Sales Executive

Andy Lidiard

New Car Sales Executive

Tom Hinchcliffe

New Car Sales Executive

Edward Webster

New Car Sales Executive

Ian Green

New Car Sales Executive

Tim Green

Sales Executive

Ross Hamilton

Used Car Sales Executive

Phil Morfitt

Product Genius

Caroline Thompson

Receptionist

Olivia Deakin

Receptionist

Neil Dade

Service Manager

Mike Edson

Service Advisor

Emma Younger

Service Advisor

Peter Darell

Parts Manager

Paul Haxby

Parts Advisor

Adrian Pickup

Parts Advisor

Gary Watson

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The video you received and the professional manner of the staff

Service

Poor customer service. Used to be my 1st choice dealership but not anymore.

Service

Great customer service and quality.

Service

Price was more than quoted during telephone booking without explanation

Service

Always efficient

Service

The service received was personal, efficient with the work carried out as expected. One could not ask for more.

Service

See answer above. I was not sent any reminder that my service was due, I had to call in to check

Service

Problem has not been fixed.

Service

Because it was and nothing is perfect.

Service

Always friendly and professional but it would be nice if there was a shuttle service either into York City centre or the park and ride.

Service

It does what it says on the tin

Service

I got a video report of any problems in the future

Service

Arranging the work took too long

Service

Excellent

Service

The service was alright, courtesy car was dirty with seats left down and divider taken out.

Service

Car was not cleaned as told it would be when booking. Warranty didn't cover the bulb which I wasn't told when booking so would have been cheaper to do myself.

Service

All the reasons given above, plus the work carried out on my vehicle is alwaysof the best quality.

Service

All completed well and on time

Service

See above

Service

The service staff were excellent from booking to collection.

Service

Service was carried out ion a timely fashion, checks I asked for were carried out, not over-sold - brakes I thought needed attention were checked and fine

Service

Booked car in for a technical fault, when turned up at garage service light had come on swell. Mentioned this when checking in and they serviced the car without hesitation saving me the hassle of having to re book and come in later.

Service

Thorough.

Service

Work carried out as promised.

Service

It was efficient and car was lovely and clean when I picked it up

Service

Every detail went to plan

Service

No issues

Service

Job done but no car wash even though when I booked said it would’ve done

Service

See above. Great help from Emma Younger and Alan in the workshop

Service

Always courteous, knowledgable and helpful, with a quick service turnaround

Service

Service is always to high standards and staff are very friendly and helpful.

Service

Outstanding customer service

Service

Still haven't received details of service work done and not very interesting in getting to the bottom of what caused tyre tread to be dangerously worn

Service

Staff tried very hard to find and correct rattles and squeaks. time will tell i they have succeeded

Service

always willing to be helpful

Service

I have had no service on my veichle so far only discussions about service packs.

Service

Listened to me,and completed my requirements fully.

Service

Amazing support will look now at purchasing from this dealership

Service

Completed the service within the time scale given and I assume all the points in question will have been looked at.

Service

Service took a little longer than expected as they were busy, however still didn't take too long, and was kept informed.

Service

Thought windscreen waters repair very expensiveService very goodCollection service very convenient

Service

issues found on the end of warranty check meant re booking the car in for another date for the work to be carried out. Would of been nice to of had some forsight and booked additional workshop time for issues already highlighted.

Service

All work completed fully

Service

Car was clean and I was pleased with the service.

Service

I was well received on arrival and the service to my BMW 650i was carried out as agreed and on time while I waited

Service

All good

Service

Good service experience - Expensive but transparent and upfront with cost.

Service

They are very busy but always made sure you were kept up to date with the progress of your service.

Service

Being a long-standing customer you get remembered by long standing staff,and you only get those by the way they are treated.

Service

Good, friendly staff and very helpful fixing a fault on the day in addition to service

Service

Speaks for itself

Service

I was disappointed in the fault that arose and the cost to rectify this but was pleased that BMW contributed to the overall cost by supplying the replacement part free of charge. The repair was carried out efficiently,

Service

Said they would clean the washer bottle under warranty that was no longer working. Said they would do it, said they DID do it but on drive home they still didn’t work. On next visit told £270 to do the work they said previously would be done free

Service

Great service, not too expensive

Service

For a small service it took far longer than I was led to expect

Service

Made to feel special, welcome abd valued. So much so I’ve been back since and bought a car for my wife

Sales

Excellent experience and the Salesman was first class

Sales

Couldn't ask for more met at door by Tim all staff very friendly

Sales

Top service from the sales team

Sales

Delighted with the car and help when collecting it.

Sales

I enjoyed the recognition I received from staff from different departments. Be it servicing sales or finance. When buying a premium product I expect a premium service. My expectations were met and exceeded

Sales

looked after really well by Ian Green and I was made to feel special as I picked my car up

Sales

AA

Sales

Very prompt response to my Drive the Deal enquiry and subsequent purchase. Excellent updates on build progress. Efficient handling of paperwork via internet. Very comprehensive knowledge of the car features and instruments at handover by Andy Lidiard

Sales

Well organised and given plenty of time to arrange change over. Tim Green was excellent

Sales

Quality level of service that matched my expectations of the brand.

Sales

Nice when collecting the vehicle. Like driving it out of the showroom.

Sales

The staff I dealt with were all courteous and knowledgable and keen to help

Sales

No high pressure sales, offered fair price for my trade in. I built my car on your website and that is exactly what I got.

Sales

Everything was made very simple and authorised very quickly.

Sales

Edward Webster at Cooper York was helpful and attentive at all times responding quickly even late in the evening or on weekends.

Sales

All the staff I dealt with wete polite, knowledgeable and professional

Sales

Second time at Coooer in six months MUCH better experience this time , communication almost 100% now and everyone involved made me feel welcome Hope to be a repeat customer in the future

Sales

I didn’t have to wait long for my new car

Sales

Customer service & attention to details by Tim Green sales advisor was first class

Sales

Quick and straight forward

Sales

Good in all respects. Communication was excellent.

Sales

Perfect service, there is a reason I drive from Hull to York to deal with BMW York and yet again the service at York was flawless.

Sales

I was looked after very well

Sales

Excellent service as always.