Loading...

ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Chris Burnham

Head of Business

Adrian Cox

New Car Sales Manager

Stephen Robson

Used Car Sales Manager

Joe Hollings

Used Car Retail Manager

Matthew Broadfoot

New Car Retail Manager

Ollie Gutierrez

Used Car Retail Manager

Daniel Feather

New Car Sales Executive

Andy Lidiard

New Car Sales Executive

Tom Hinchcliffe

New Car Sales Executive

Edward Webster

New Car Sales Executive

Ian Green

New Car Sales Executive

Stuart Morgan

New Car Sales Executive

Tim Green

New Car Sales Executive

Ben Comerford

New Car Sales Executive

Ian Farmery

Used Sales Executive

Joe Langley

Used Car Sales Executive

Alex Frear

Used Car Sales Executive

Will Thomas

Used Car Sales Executive

Bret Norman

Used Car Sales Executive

Phil Morfitt

Product Genius

Caroline Thompson

Receptionist

Neil Dade

Service Manager

Mike Edson

Service Advisor

Darren Brown

Service Advisor

Emma Younger

Service Advisor

Peter Darell

Parts Manager

Paul Haxby

Parts Advisor

Adrian Pickup

Parts Advisor

Gary Watson

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was happy with the work but is was a bit pricey.

Service

Happy with the serviceepresentative & presumably the work on my M2 was done satisfactory (who knows) however just one gripe! Having just spent the best part of £300 on my running in service I would have at least thought the car would have been washed

Service

I was unaware that that the service costs would not be fully covered by the service plan. I have raised a complaint.

Service

Received video update of car checks, nice way of getting update and information received in hard copy also. Car collected and dropped off within time scales arranged

Service

As above. The service team are fantastic but the so called customer care is non existent.

Service

Good communication and friendly service

Service

No instructions on using the cam were provided other than the manual which is not very informative.

Service

Courteous, efficient and timely

Service

The number of days this has taken to get right. I have now been without my car for 2 days.

Service

With short notice they inspected my car, and fixed the problem with 30 minutes. Excellent

Service

Very satisfied, I brought my car in for a pre-holiday check as I am driving in France for a couple of weeks, they did it whilst I waited and it was given a clean bill of health, they also cleaned the car for me, brilliant.

Service

The service I received was very good, very friendly, the only problem was like I said before about the mileage scheme

Service

The staff listened to my issues, found the vehicle faults and resolved them

Service

Coopers wasted my valuable time. Secondly I am in the market for a mini for my wife. My wife's mini was unfortunately written off. I have a no fault claim progressing and requested a price for this car from Cooper mini to date I have heard nothing.

Service

They went the extra mile!

Service

See answer to 1 above.

Service

Easy to book car service. Asked for the car to be collected from my work and this wasn't a problem for BMW to do

Service

I'm always looked after well at Coopers York both in the past by Mike Edson and now by Emma and Angela

Service

They are first class in customer service for both selling me the car and after sales. I have a BMW centre 2 miles from my home in Doncaster but had poor experience in looking for a car and trying to book a service, so I will now deal with Coopers.

Service

very impressed with the feedback from the technician using on line video of vehicle health check and also service staff.

Service

Very polite service and reasonably priced

Service

Expensive service consumables

Service

No problems this time. Very disappointed on last visit.

Service

The car was washed but not vacuumed out which is usually done.

Service

Phone lines - ring tone no reply (frustrating) and when things are 'time critical' it would be good to at least have an update rather than chasing busy staff. Just a quick call back. 9/10 it's not a problem. More could be said...!

Service

It would have been handy if I was informed that the brake fluid was also due replacement to save me making another trip; I have already been in twice in quick succession.

Service

Efficient friendly service made extra effort to meet my needs

Service

Tyre spot was great. Service response was not. I asked to be advised when the car could be made ready so i could plan my day around pick up. Was told you would phone, but didn't. Never available when I called you to find out. No good.

Service

Not had a complaint yet.

Service

It was excellent.

Service

I wanted a call from service before work started but they never rang

Service

I was well looked after, even when an unforseen fault needed to be resolved and kept informed on progress

Service

On time, helpful

Service

My warranty claim was diagnosed and rectified with no quibbles whatsoever. Courtesy cars were excellent (a 520d & 330i) - a good opportunity to try other BMWs for possible future purchases. Most brands miss this opportunity.

Service

Great, friendlyserviceOur sales rep, Daniel and the tech guy, Phil, are both really helpful.

Service

car has to return for more warranty work they did have the parts and time

Service

My car was not valeted and was returned to me in a filthy state with black finger marks on the boot and bonnet. There are also black marks on the interior which were not there when I took it in. This is the worst garage I have ever dealt with.

Service

Did as promised

Service

Very satisfied with the service. Unfortunately I didn't get my car washed due to how busy you were. But, I was given a discount for the service which I was very happy with.

Service

Poor communication. No courtesy vehicle. No health check.

Service

As above. Also got a video report which was somewhat useful but it identified a potential oil leak

Service

They do what needs doing and give me good feedback. I am still waiting to hear about my badly corroding wheels.

Service

I spoke with the technician and also the Service Reception staff. They were all excellent. The problem was difficult to explain. I demonstrated the problem to the technician and he soon found the issue ...software that required updating.

Service

Completed the scheduled work efficiently and on time and the car was returned fully valeted. Full explanation and description given concerning the warranty work undertaken.

Service

Big thank you to Oliver Gutierrez for making the service of my car hassle free.

Service

Work undertaken, completed satisfactorily, on time, with minimum fuss. Very friendly service team.

Service

Everything completed, and although my car was relatively clean I was disappointed my car was not washed and hoovered inside etc. It was a major service after all.

Service

No complaints

Service

Try to fob me off,and I am a Vehicle technician.

Service

Great customer service, no waiting, nice courtesy car. The only downside is the long wait times for servicing, usually need to book a month ahead. Liked the video showing tyre/brake wear.

Service

quick and efficent

Service

I found the communication in the service department very poor. Called several times for an update on my vehicle but no one was able to give me an update. Was told someone would call me back but never received the call

Service

Everything went smoothly

Service

I have been dealing with Cooper York for years now and have always found all the staff very professional, of pleasant persona and very helpful. When I have encountered any problems with a vehicle the technicians have always solved it, So I come back

Service

We were given a courtesy car whilst ours was in for a service. We were not kept waiting on delivery of our car or pick up.

Service

All the service personnel and engineers involved with this vehicle have made every effort to try and resolve what would appear to be a "design problem" I understand that BMW technical personnel are now involved.

Service

Would have given 5 stars but the service indicator was not reset and had to take the car back.

Service

Just would have liked to have known that it was going to take four days for the repair.

Service

No complaints.

Service

Andrew Lidiard gave excellent customer service as did the managers

Sales

Very happy

Sales

Good team, understood my needs

Sales

The team spent two hours ensuring the handover went smoothly and were very patient with a non-techy person

Sales

Have already answered this question

Sales

I have bought cars before from Cooper York and always found all staff and managers very professional, courteous, knowledgeable about all models and very helpful.

Sales

good service from all staff

Sales

Comparing with other Makes of Cars , and dealerships, our whole experience has been one to remember, and this has only been made by Stuart Morgan and Mathew Broadfoot through outstanding professionalism, and product knowledge