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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

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Chris Burnham

Head of Business

Adrian Cox

New Car Sales Manager

Stephen Robson

Used Car Sales Manager

Mark Whiteside

Retail Manager

Matthew Broadfoot

Retail Manager

Ollie Gutierrez

Used Car Retail Manager

Daniel Feather

New Car Sales Executive

Andy Lidiard

New Car Sales Executive

Tom Hinchcliffe

New Car Sales Executive

Edward Webster

New Car Sales Executive

Ian Green

New Car Sales Executive

Tim Green

Sales Executive

Ross Hamilton

Used Car Sales Executive

Phil Morfitt

Product Genius

Caroline Thompson

Receptionist

Olivia Deakin

Receptionist

Neil Dade

Service Manager

Mike Edson

Service Advisor

Emma Younger

Service Advisor

Peter Darell

Parts Manager

Paul Haxby

Parts Advisor

Adrian Pickup

Parts Advisor

Gary Watson

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great experience

Service

Excellent customer service

Service

Pricing is getting better.Service took longer than I would have liked.

Service

The courtesy car had no fuel and I just made it to the petrol station. I was quoted £270 for the work and it was actually £650

Service

Excellent service and professional customer care.

Service

They were good and very helpful, I took my car in for a coolant change, however a pipe was cracked and had to be ordered from Germany. The pipe was not on my receipt, so I queried why it took 4 days. Cooper said it is fitted, though didn't charge me.

Service

Booked FASTRACK still took 3 1/2 hours.

Service

Good service, appreciated car being collected etc but pricey.

Service

As above. Kept waiting, car not cleaned, car not checked. Simply a poor veneer of customer service.

Service

Good service.

Service

I was briefed that the Service would be a maximum of 90 minutes when I booked ... there was then some back tracking from this on the day (I have a busy schedule too) ... although it was back after 105 minutes.

Service

Service Team always try to please.

Service

As usual, they went above and beyond to make sure my experience was amazing.

Service

The car needs the breaks replacing nobody mentioned this in the garage I had to wait till i got home and received the email. The car is due its first MOT nobody mentioned this.

Service

See above, however the guys do seem to be run off their feet every time I visit, I had to wait in between other customers on and off to get served. Anyhow the stress level subsided when I left. Good competitive price though on my tyres - very happy.

Service

Answer as above - valeting not satisfactory.

Service

Courtesy and staff knowledge.

Service

My car was booked in the wrong location, although the request was for York. Jordan York resolved the problem and fitted my car into the daily schedule. Jordan was excellent and explained what had happened with the service pack?

Service

Nothing was too much trouble, we were made to feel totally valued as a customer.

Service

I waited for the car to be serviced. When I arrived I was told the wait would be around 1.5 hours. In the end I left after nearly 3 hours. What's the point of advertising fast track service if it can't be delivered? There was a problem with the bill.

Service

The pre sale prep was done elsewhere and was not up to standard. Had to return it to get a few issues rectified.

Service

communication is excellent - must keep customers informed of progress and whats goin gon. You do this well, so all is fine.

Service

Very happy with our car and the mechanic who dealt with us this time

Service

I particularly liked the video report .

Service

I was contacted very quickly to be notified that my service was due. Everything was booked and sorted within days. My car was returned spotless.

Service

Couldn't fault it.

Service

shouldn't have to wait 15 mins to deposit car and pick it up when there were reception positions unmanned

Service

As mentioned in a previous survey submitted, after my car was serviced, it was delivered late which was due to traffic apparently and the quote for minor body repairs took over a week to reach me.

Service

Always easy to deal with

Service

Emma has been really proactive and communicated well through the entire process. The technician explained what he did and why in simple language.

Service

Service was good but the loan car was extremely filthy

Service

No urgency in following up on missing parts

Service

Politeness and courtesy by all staff

Service

Excellent service.

Service

Only pain point was drop-off. I am pre-booked and just need to hand in a key. I shouldn't need to wait 15 minutes behind others using the service centre for general queries. Could an express or 'self-service' option be introduced for key-drop off?

Service

It was not to do with Cooper York. More with the Bmw central booking line which I rang on the 6th December. I was offered a service date of the 14th Jan despite explaining that I needed the service before Xmas as I was travelling a lot over the Xmas

Service

Because they give a very nice peronalised service

Service

It was a simple service. but very expensive, it included a wash and valet, but they didn't valet the boot, I received a video about my tyres. this all costs money and makes the service very expensive. I dread to know what a major service will cost.

Service

Friendly, great service

Service

Difficult to obtain an early appointment.The call centre previously booked me into Malton.

Service

All round good service nice environment to wait

Service

The video you received and the professional manner of the staff

Service

Great customer service and quality.

Service

Poor customer service. Used to be my 1st choice dealership but not anymore.

Service

Always efficient

Service

Price was more than quoted during telephone booking without explanation

Service

The service received was personal, efficient with the work carried out as expected. One could not ask for more.

Service

See answer above. I was not sent any reminder that my service was due, I had to call in to check

Service

Problem has not been fixed.

Service

Some frustrating times with initial confirmation that the vehicle was available.

Sales

Never to much,for him,a great ?? guy.

Sales

Daniel at BMW Cooper York was the type of professional, no-nonsense salesperson that I would be happy to deal with time and time again. He was in constant communication throughout the purchase process - but not too much.

Sales

Good Sales and Product knowledge

Sales

Tim the salesman at York extremely pleasant and knowledgeable re our purchase of x3 40d. Persuaded us to upgrade to the 40d m and very pleased he did. Lovely vehicle. Well done Tim!

Sales

Tom was great. Good communication

Sales

The whole team always maintain the very high BMW standards

Sales

As above. Very helpful, always responded to what I needed and contacted me just the right amount. Kept well informed throughout

Sales

Dan the sales person could not have been better and more helpful, but freezing conditions meant that it took 3 hours to collect car - it then broke down within 50 miles

Sales

Everything was arranged and delivered on time

Sales

Not through any fault of the centre that BMW delayed the clearance of the car that we ordered due to a recall. Other than that everything was done as soon as possible to enable us to take delivery .

Sales

Easy to deal with

Sales

Made to feel special, welcome abd valued. So much so I’ve been back since and bought a car for my wife

Sales

Excellent experience and the Salesman was first class

Sales

Couldn't ask for more met at door by Tim all staff very friendly