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The service team do their job without causing me any stress; easy to book, efficient and polite.
Good service experience - Expensive but transparent and upfront with cost.
The cost of this second service was much higher than you would expect. I asked for the cost at the booking stage and told that this couldn't be given at this point but would be given when the car was dropped off and could make my choice then. Poor
Friendly, knowledgeable and efficient.
They are very busy but always made sure you were kept up to date with the progress of your service.
Being a long-standing customer you get remembered by long standing staff,and you only get those by the way they are treated.
Service due in 3,000 miles I asked if it could be done, but it still shows on the dash due in 3,000 miles!
Speaks for itself
Good, friendly staff and very helpful fixing a fault on the day in addition to service
Great service, not too expensive
Said they would clean the washer bottle under warranty that was no longer working. Said they would do it, said they DID do it but on drive home they still didnt work. On next visit told £270 to do the work they said previously would be done free
I was disappointed in the fault that arose and the cost to rectify this but was pleased that BMW contributed to the overall cost by supplying the replacement part free of charge. The repair was carried out efficiently,
I booked my car in 3 weeks before the service date and as it needed a software update I requested a loan car. When I got to,the garage no loan car was available, after about 30 mins one was found.
For a small service it took far longer than I was led to expect
On bringing the car in for service at 08:20 i was told it may be subject to a recall. Only at 16:30 when I arrived to pick it up was I told the car had been recalled and I couldnt have it back.
Whatever we have booked the car in for has been professionally carried out and the valet cleaning is an added bonus.
Work carried out while we waited
Even though Dealer was unable to complete the service the same day, they handled the issue with honesty and professionalism.
Phone service to book the car in was excellent. Very polite and efficient. Service to collect and return the car was also excellent. Prompt and on time. Mechanic service yo inpsecf car was very poor!
I travel a 180 mile round trip to have my car serviced here as they are much more professional and far friendlier than my local dealership
I was kept informed on the day of service but I am still waiting for a call to replace a part on a recall issue
I did not receive the usual call the day before the service about what time the car woud be collected.
They need more staff for telephone lines
Only one of the two faults was fixed and I had to return to get the job done completely.The tyre problem was fixed at the second attempt after they found that the tyre pressures were set wrongly for the model. They had set them 6 months earlier!
Was told Tyres would be £156 inc VAT when booking on phone when car went in I was called to say a mistake had been made and the tyres were £222 each plus VAT. Previously tyres from Coopers were cheaper than anywhere else now it would seem they are t
Friendly courteous staff with a sense of humour. Service/MOT completed ahead of time with no issues.
Quite good but had to return to the dealership to have the service notification alert reset as they hadnt done this after completing the service
The service process was excellent - including the fitting of two new alloys under warranty. However the courtesy car was not in an acceptable condition. It wasnt clean inside and dirty outside. I actually washed the car myself during the loan period
Efficient friendly service. Rather expensive for what was effectively an oil change and a car wash.
Relaxed and serviced in good time
Missing dust cap and tyre pressures all wrong.
Neil is a great guy and the drinks are good
Staff all extremely polite and friendly. Car serviced as required at a good price
Cant fault anything.
Diagnostic check was fine but Connected Drive handover not available as per booking
Overall, excellent service. Significant cost incurred at a routine service over and above what I would expect (minimal issues with the car). Nonetheless, overall a good service.
Mike Edson ensures everything is done efficiently.
At least the car was clean when I got it back
During long wait not kept informed. Discounted bill saved the day somewhat.
It is always a very pleasurable experience dealing with Mike Edson & his team when my car needs any maintenance. Mike is extremely helpful & very efficient
I thought the car would have been washed and valeted but it wasn't.
Sorted everything out and picked up problems that were fixed under warranty.
A satisfactory result to an ongoing problem.
I am a BMW Bristol customer but was slotted in to a fully booked workshop schedule in York at 5pm for the car to be mended and returned by early the next afternoon. Parts were organised for overnight delivery even before I limped in to York.
Job done to spec. Too long though. They told me the car would be easy shortly . It was ready 45 mins later. Better to tell me 45 mins, so I could have done something else in the meantime
Good service but poor communication. I had to phone 3 times before anyone got back to me to tell me my car was ready to collect
Fault and recall. Fault fixed by BMW Assist so only recall work to be done. To be ready by 5.00pm. Not ready - told 1.00pm the following day. At 2.00pm called BMW, told someone would phone back - no call. Car not done until 3rd day!
Long waiting for appointment is not happy
All worked perfectly, exactly as promised.
I had no problems at all with the Service/MOT appointment, either at drop-off or collection. I also spoke at length with Phil Morfitt (the BMW Product Genius), who was (as usual) extremely helpful ... he's a star.
Friendly environment with attentive staff.
Staff are always faultless - extremely polite, cheerful & keen to help - very different from some showrooms / service centres! The courtesy car system is great & gives an opportunity to try other cars to plan ahead for my next purchase
Everything was as expected, having been clearly explained in advance.
Always great service although on this occasion car was not washed as normal , not an essential but a nice professional touch
Attend to problem immediately
Coopers York care for their customers
Service and MOT completed without problem or issue. Staff very helpful.
Even though York was very busy, Mike fitted me in as he knows I am a high mileage driver.
Cooper York delivered a great service, above and beyond expectations. Unfortunately the same can't be said for BMW Leeds who were contacted twice by the website and I'm still awaiting a response or callback from them.
Could not have been more helpful
On time and cleaned car
whilst i am very unsatisfied with the BMW brand, Cooper have always provided excellent service ( within the limits of what they can do)
Although the car was fixed, I have not been able to talk to the technician who worked on the car. I specifically asked to speak to him when I rang up. Instead I spoke to someone on the service desk who was unable to answer my questions.
I have my tyres checked and this work is done willingly and efficiently.
the service was excellent, if i could deal with mike in the service department i would be more than happy.
I was provided with a courtesy car and professional and amiable attention throughout.
Very good service, just wish I was able to drop the car off earlier before 8 o'clock.
No problems this time, although the time before I was frustrated. Although they did phone me to say that an additional brake fluid service was required which I had not been aware of. They cleaned the inside of the car but not the boot.
The staff working in the service centre reception were their usual excellent selves. The organisation did not seem to respect their desire to provide excellent service by providing enough staff to meet demand.
on collection the car was given back to me with no paperwork to what had been completed, no explanation of what had been completed,i asked for an e mail and still nothing the car was used and thrashed. last 30mpg. in 4 miles to lose so much aweful
Outstanding customer care, top class
Very little could have been done better. I particularly liked the video showing the under car inspection, and the sensible and sensitive way I was reminded that the courtesy car was an automatic. Again great touches, staff training and attitude!
Very satisfied with the service. That's why we keep going back to them.
The staff we courteous, down to earth and we felt very well looked-after during our discussions. Matt and Tom were fantastic. Also the MOT afterwards was delivered on time and we were very happy with Mike's service.
Had many cars from Cooper York and always happy from the service department. Always do what they say.
Very friendly and professional compared to Cooper Teesside
did exactly what was agreed and provided refreshments while waiting
Very efficient service and flexible with dates and times of bookings
Had to wait 15 mins before my car was checked in. The courtesy car I was given only had 7 miles diesal left, more time spent going to get fuel, which made me later for work.
I was satisfied with the service but the courtesy car I picked up had only 3 miles worth of petrol in it. Not good enough.
Again my car was supposed to be cleaned but when I returned to pick it up, it hadn't been cleaned.
Efficient and friendly.
I was angry and disappointed when one of engineers told me its safe to drive while air bag light is flashing!!! In his words well air bag is not working but other than that its safe to drive!!! He repeated it multiple times!!!
Health check video only showed number plate and did not run
Quick and easy service
It took over 24 hours just to look at a tyre and say it needed replacement which had already been stated. It then took another 24 hours to get and fit the tyre. The car was then delivered back on the wrong day/time rather than when arranged for.
Been in touch with BMW UK already and promised a call back within 2 days. Heard nothing for over a week. Again, extremely poor customer service.
The work we agreed was carried out during the day
Facilities are decent if you need to wait for your carAlternatively the service centre will provide a decent car if required
As above, all staff very friendly.
Sales people will do and say anything and then deny what they have promise.
Having owned a few BMW cars over the years I have always found Cooper York to be very helpful, very professional and always listen to you about any problems.
As above. The service team were disinterested half asleep both morning and evening. No explanation of what had been done or what was next. I was asked in the morning if anything else needed doing but that was it.
Easy to arrange, service time was slightly longer than I expected but they did offer to wash my car as part of the service.
I found the lack of information frustrating, having to call BMW assist follow up and the garage myself on several occasions to get updates. Also as above, car driven once on return and same problem occurred.
Second time at Coooer in six months MUCH better experience this time , communication almost 100% now and everyone involved made me feel welcome Hope to be a repeat customer in the future
Good in all respects. Communication was excellent.
Customer service & attention to details by Tim Green sales advisor was first class
Quick and straight forward
I was looked after very well
Perfect service, there is a reason I drive from Hull to York to deal with BMW York and yet again the service at York was flawless.
Excellent service as always.
Excellent service from the first enquiry to driving the car out of the showroom
It would have been 5stars but I found a scratch on the car and I am still awaiting what is going to be done with it. Car itself is lovely and everything I want. My first new car
Great service Friendly staff
We could not fault the efficiency, friendliness and 'intelligent' cover when a member of staff was on leave. First class
The ratings only reflects the service I received from Andrew Lidiard. The day after when I received my documents from the DVLA and got served by another salesman as Andrew was on holiday I would not give such a high score
Can't fault the service or the help that I received from both Tim Green and Adrian Cox at Coopers York.
Everything went smoothly
Excellent service especially from Andy and Phil the genius
Mark introduced me to different members of his team and they all introduced themselves and explained every step of the process and made it enjoyable. Mark and Ed explained the finance side and Phil explained the technical side of the car.
Good vehicle handover with lots of online pre car pickup paperwork done to make best use of time
The vehicle was delivered by Cooper BMW with the minimum of disruption and excellent communication.
Tim Green who dealt with the sale of my car made was really helpful and made the process and experience extremely easy and enjoyable.
very pleased with the efficient way they looked after me from locating the car of my choice and the friendly greeting we received on collecting our new Car
The day before I was due to collect my new car I was contacted by the dealership to say there had been a stop put on the release of the car due to faulty wheel bolts. I had just cancelled my insurance on my car that I was due to give back.
Very good service provided
Very helpful staff.
Everything taken care of made the whole experience stress free
The sales rep knew his job, and any questions I asked he found them out for me.
very good sales person
my reservation relates to an excess of paperwork and although I realise much of this is mandatory I would have thought paying cash by debit card via a uk bank should absolve me of credibility issues .
Once I had made my mind up the process was painless and the handover executed to perfection.
Friendly sales approach with no pressure to buy
Purchase was good. There was an issue with a recall which delayed the delivery
Kept us informed throughout build time. No issues at all
they make everything so easy
Very good experience from start to finish. Excellent communication great team at Cooper York and a very nice handover
Tim Green gave us his full attention and explained all the car and finance options. Phil the genius continued when we returned for explanations on the upgrades since our last car.
My sales person was excellent and bent over backwards to give a good experience.