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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

Meet the team

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Chris Burnham

Head of Business

Adrian Cox

New Car Sales Manager
  • Department Sales

Stephen Robson

Used Car Sales Manager
  • Department Sales

Mark Whiteside

Retail Manager
  • Department Sales

Matthew Broadfoot

Retail Manager
  • Department Sales

Ollie Gutierrez

Used Car Retail Manager
  • Department Sales

Daniel Feather

New Car Sales Executive
  • Department Sales

Andy Lidiard

New Car Sales Executive
  • Department Sales

Tom Hinchcliffe

New Car Sales Executive
  • Department Sales

Tim Green

Sales Executive
  • Department Sales

Garry Turgoose

Used Car Sales Executive
  • Department Sales

Phil Morfitt

Product Genius
  • Department Sales

Caroline Thompson

Receptionist
  • Department Sales

Neil Dade

Service Manager

Mike Edson

Service Advisor
  • Department Service

Emma Younger

Service Advisor
  • Department Service

Peter Darell

Parts Manager
  • Department Parts

Paul Haxby

Parts Advisor
  • Department Parts

Adrian Pickup

Parts Advisor
  • Department Parts

Gary Watson

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service but poor communication. I had to phone 3 times before anyone got back to me to tell me my car was ready to collect

Service

Job done to spec. Too long though. They told me the car would be easy ‘shortly ‘. It was ready 45 mins later. Better to tell me 45 mins, so I could have done something else in the meantime

Service

Fault and recall. Fault fixed by BMW Assist so only recall work to be done. To be ready by 5.00pm. Not ready - told 1.00pm the following day. At 2.00pm called BMW, told someone would phone back - no call. Car not done until 3rd day!

Service

Long waiting for appointment is not happy

Service

All worked perfectly, exactly as promised.

Service

I had no problems at all with the Service/MOT appointment, either at drop-off or collection. I also spoke at length with Phil Morfitt (the BMW Product Genius), who was (as usual) extremely helpful ... he's a star.

Service

se above

Service

Friendly environment with attentive staff.

Service

Staff are always faultless - extremely polite, cheerful & keen to help - very different from some showrooms / service centres! The courtesy car system is great & gives an opportunity to try other cars to plan ahead for my next purchase

Service

Everything was as expected, having been clearly explained in advance.

Service

Always great service although on this occasion car was not washed as normal , not an essential but a nice professional touch

Service

Attend to problem immediately

Service

Coopers York care for their customers

Service

Cooper York delivered a great service, above and beyond expectations. Unfortunately the same can't be said for BMW Leeds who were contacted twice by the website and I'm still awaiting a response or callback from them.

Service

Could not have been more helpful

Service

Service and MOT completed without problem or issue. Staff very helpful.

Service

Even though York was very busy, Mike fitted me in as he knows I am a high mileage driver.

Service

Although the car was fixed, I have not been able to talk to the technician who worked on the car. I specifically asked to speak to him when I rang up. Instead I spoke to someone on the service desk who was unable to answer my questions.

Service

On time and cleaned car

Service

Friendly service

Service

whilst i am very unsatisfied with the BMW brand, Cooper have always provided excellent service ( within the limits of what they can do)

Service

I have my tyres checked and this work is done willingly and efficiently.

Service

I was provided with a courtesy car and professional and amiable attention throughout.

Service

the service was excellent, if i could deal with mike in the service department i would be more than happy.

Service

Very good service, just wish I was able to drop the car off earlier before 8 o'clock.

Service

No problems this time, although the time before I was frustrated. Although they did phone me to say that an additional brake fluid service was required which I had not been aware of. They cleaned the inside of the car but not the boot.

Service

Outstanding customer care, top class

Service

on collection the car was given back to me with no paperwork to what had been completed, no explanation of what had been completed,i asked for an e mail and still nothing the car was used and thrashed. last 30mpg. in 4 miles to lose so much aweful

Service

The staff working in the service centre reception were their usual excellent selves. The organisation did not seem to respect their desire to provide excellent service by providing enough staff to meet demand.

Service

Very little could have been done better. I particularly liked the video showing the under car inspection, and the sensible and sensitive way I was reminded that the courtesy car was an automatic. Again great touches, staff training and attitude!

Service

Very satisfied with the service. That's why we keep going back to them.

Service

The staff we courteous, down to earth and we felt very well looked-after during our discussions. Matt and Tom were fantastic. Also the MOT afterwards was delivered on time and we were very happy with Mike's service.

Service

Had many cars from Cooper York and always happy from the service department. Always do what they say.

Service

did exactly what was agreed and provided refreshments while waiting

Service

Very friendly and professional compared to Cooper Teesside

Service

Had to wait 15 mins before my car was checked in. The courtesy car I was given only had 7 miles diesal left, more time spent going to get fuel, which made me later for work.

Service

Very efficient service and flexible with dates and times of bookings

Service

I was satisfied with the service but the courtesy car I picked up had only 3 miles worth of petrol in it. Not good enough.

Service

Again my car was supposed to be cleaned but when I returned to pick it up, it hadn't been cleaned.

Service

Efficient and friendly.

Service

I was angry and disappointed when one of engineers told me it’s safe to drive while air bag light is flashing!!! In his words well air bag is not working but other than that it’s safe to drive!!! He repeated it multiple times!!!

Service

Health check video only showed number plate and did not run

Service

Quick and easy service

Service

It took over 24 hours just to look at a tyre and say it needed replacement which had already been stated. It then took another 24 hours to get and fit the tyre. The car was then delivered back on the wrong day/time rather than when arranged for.

Service

Been in touch with BMW UK already and promised a call back within 2 days. Heard nothing for over a week. Again, extremely poor customer service.

Service

The work we agreed was carried out during the day

Service

Facilities are decent if you need to wait for your carAlternatively the service centre will provide a decent car if required

Service

As above, all staff very friendly.

Service

Sales people will do and say anything and then deny what they have promise.

Service

Having owned a few BMW cars over the years I have always found Cooper York to be very helpful, very professional and always listen to you about any problems.

Service

As above. The service team were disinterested half asleep both morning and evening. No explanation of what had been done or what was next. I was asked in the morning if anything else needed doing but that was it.

Service

I found the lack of information frustrating, having to call BMW assist follow up and the garage myself on several occasions to get updates. Also as above, car driven once on return and same problem occurred.

Service

Easy to arrange, service time was slightly longer than I expected but they did offer to wash my car as part of the service.

Service

Fast courteous and solved my problem

Service

I mentioned about the squeak noise coming from my car and I am very disappointed with the outcome; I am being made out to be paranoid but IMO a car that is just over a year old should not sound like a 20 year old car!!!

Service

Everything was ok.

Service

The jobs done well and on time and a courtesy car was provided

Service

Service reception was excellent, very polite and everything explained. Contacted when car ready for collection

Service

Everything went as expected and staff was very polite and professional.

Service

Work completed on time

Service

Because I was able to have my car collected and brought home which makes life so much easier than travelling through to York

Service

The day of the service I had a 'senior moment'. I rang to apologise for mixing up the date and was told OK and to bring it in later that day. Wow, I expected to have to wait longer than 2hours!! Well done and thank you.

Service

Everything was completed that was asked to be done

Service

We got the service we expected and every step of the way we were notified of what was going on. Loved the video of the health check. Absolutely no complaints and very happy with the service provided

Service

as above - experience was good but having to rebook in for brakes frustrating

Service

As above. Having brought the car in for 8am on Friday morning l was told a replacement part was needed. The car remained with you overnight and l was expecting to collect it early the next morning but after 2 calls to you l collected it around 12:30.

Service

Very good service provided

Sales

Very helpful staff.

Sales

Everything taken care of made the whole experience stress free

Sales

The sales rep knew his job, and any questions I asked he found them out for me.

Sales

very good sales person

Sales

my reservation relates to an excess of paperwork and although I realise much of this is mandatory I would have thought paying cash by debit card via a uk bank should absolve me of credibility issues .

Sales

Once I had made my mind up the process was painless and the handover executed to perfection.

Sales

Friendly sales approach with no pressure to buy

Sales

Purchase was good. There was an issue with a recall which delayed the delivery

Sales

Kept us informed throughout build time. No issues at all

Sales

they make everything so easy

Sales

Very good experience from start to finish. Excellent communication great team at Cooper York and a very nice handover

Sales

Tim Green gave us his full attention and explained all the car and finance options. Phil the genius continued when we returned for explanations on the upgrades since our last car.

Sales

My sales person was excellent and bent over backwards to give a good experience.

Sales

No issues

Sales

Very straightforward process and conducted at a distance. Some changing of delivery dates (although arranged quickly) and the car was not as clean as I had hoped on delivery. However, centre offered to re-valet car, but some distance away

Sales

All went very smoothly

Sales

Very professional staff who provided sound advice and were not pushy