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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW Innovation

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Cooper York are proud to support i2i Football Academy.

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Where Next?

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Cooper York In The Local Community

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Chris Burnham

Head of Business

Craig Wallace

New Car Sales Manager
  • Department Sales

Stephen Robson

Used Car Sales Manager
  • Department Sales

Mark Whiteside

Retail Manager
  • Department Sales

Matthew Broadfoot

Retail Manager
  • Department Sales

Mark Handley

Retail Manager
  • Department Sales

Andy Allsopp

Used Car Sales Executive
  • Department Sales

Daniel Feather

New Car Sales Executive
  • Department Sales

Amir Meramo

Used Car Sales Executive
  • Department Sales

Shawn Kabir

Used Car Sales Executive

Andy Lidiard

New Car Sales Executive
  • Department Sales

Tom Hinchcliffe

New Car Sales Executive
  • Department Sales

Tim Green

Sales Executive
  • Department Sales

Ollie Gutierrez

New Car Sales Executive
  • Department Sales

Garry Turgoose

Used Car Sales Executive
  • Department Sales

Phil Morfitt

Product Genius
  • Department Sales

Samantha Quainton

Receptionist
  • Department Sales

Caroline Thompson

Receptionist
  • Department Sales

Heather Lewis

Weekend Receptionist
  • Department Sales

Neil Dade

Service Manager

James Flanagan

Service Advisor
  • Department Service

Mike Edson

Service Advisor
  • Department Service

Emma Younger

Service Advisor
  • Department Service

Peter Darell

Parts Manager
  • Department Parts

Paul Haxby

Parts Advisor
  • Department Parts

Alan Thompson

Bodyshop Manager

Adrian Pickup

Parts Advisor
  • Department Parts

Gary Watson

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Completed the job on time with the added bonus of the mini video sent by the technician recommending that I should look to placing the two front tyres on the czar.

Service

Very polite Service Technicians and excellent service .

Service

Always helpful friendly and responsive when needed

Service

First class, helpful, friendly and efficient. Could not ask for more.

Service

As above - principle point being failure to enter activation code.

Service

Car ready on time and cleaned

Service

See above

Service

As always first class, the service advisor - Mike Edson - was as always professional and polite.

Service

Service carried out and car ready at required time. Phone call received to confirm

Service

as above

Service

Promptly and efficiently completed. Small residual snag handled very well

Service

I was notified of service being due, I was reminded a few days before, service components were explained, service desk staff (James) showed me service record on the car

Service

Very Satisfied. Pleasure to deal with

Service

Good service and friendly staff.

Service

Friendly and helpful staff - the technical expertise goes without saying, as you would expect from BMW

Service

Car done on time. Bill much smaller than anticipated and car beautifully cleaned.

Service

All of the above. Staff are always very helpful and knowledgeable. We made a positive decision to go to York rather than have the service in Harrogate because of the helpfulness of staff.

Service

as above

Service

Always kept informed throughout and polite helpful staff

Service

Additional work is required and we were promised a call back/email with a quote. No has been received.

Service

I don’t know what else could have been provided

Service

Dealt with my call efficiently and booked me in within a week

Service

because I have a good relationship with the guys in service and sales

Service

Couldn't identify the problem with the car

Service

No problems dropped car off. and left them to it.

Service

Just what I would have expected.

Service

excellent, thank you

Service

Fast efficient booking in service and car spotlessly clean on collection. I was not happy with explanation as to why the sticking boot catch could not be lubricated because it is "a sealed unit" - I fixed the problem with a squirt of WD40.

Service

Ready before time. Booking in was easy once I came in to see someone. On the phone they said it didn’t need a service - despite the car saying otherwise

Service

Cooper York has a well run service centre, focused on customer service.

Service

Mike and everyone at the dealership always provide the best level of customer service

Service

I was not totally happy with the waiting/booking in area. When I first approached one of your staff he was under pressure an quite curt. He told me to sit down and other people were waiting. Maybe you should have a notice up to explain.

Service

Always found the workshop efficient and the car is returned cleaned/valetted.

Service

Cheapest quote of the various dealers I rang (it was my purchasing dealer too). They honoured the quote, kept in touch throughout the date and gave me a high quality courtesy car.

Service

Knowledge of what was likely to be the cause of my warning notice, efficiency of booking, availability of courtesy car and quality of comms on progress

Service

When I dropped off my car it I was not acknowledged until it was my turn at the 'fast service desk' which as about 10 mins from arrival. Two girls were sat at the reception desk doing nothing it seemed very much, when there was a long queue.

Service

As above, each step of the process was straightforwards and the work needed was done promptly

Service

Again the level of customer service has greatly improved. While I was in the dealership I was particularly impressed with the care and attention given to some senior customers who were on site.

Service

Work not completed and long wait, lack of responsiveness due singular to having to few staff on point to deal with customers. So much so my other BMW is going to another garage this week to be serviced instead of at Cooper..40 mile round trip

Service

Prompt and thorough car service

Service

Would have been 5/5 if time estimation had been more accurate

Service

The staff are friendly and have done what was required on the visit

Service

Advised when vehicle had arrived following recovery, quick turn around and vehicle back on the road before the Xmas holiday. (Vehicle broke down on 20/12 and returned on 22/12)

Service

Knowledgable staff and efficient, friendly service

Service

The feeling that staff are honest in everything they say.very relaxing that is to say just the opposite to sales staff.

Service

To date the dealer has been excellent, always courteous and willing to fully investigate any concerns you may have. They also ensure the car is cleaned inside and out before its returned, which is appreciated.

Service

Friendly helpful staff and excellent service in time allotted.

Service

When I received the vehicle back it had a rattling sound coming from under the bonnet when the engine was ticking over.

Service

They are always first class

Service

I really like it that you collect and return the car, and feel confident about the quality of the work done.

Service

Good people just some snagging issues that arose due to frustration with not being able to Properly diagnose the fault on both ends.

Service

Great staff

Service

Very friendly staff, efficient service

Service

Everything was done as requested, on time, no excess costs. Staff very friendly and efficient.

Service

Service completed on time as promised

Service

Time scale was what the dealership said

Service

There was a problem with the part that needed ordering in which caused a delay but this was delt with professionally.

Service

I was informed of what I had done to my car in a informative way.

Service

Couldn’t fault the service

Service

For all the reasons given above.The reception and service desk are always clean as is the showroom and toiletarea. Hot and cold drinks and biscuits always available to help ones self

Service

Mike Edson looked after me and the car very well indeed, as is usual.

Service

Very efficient and friendly service

Service

On time attentive manager and explained everything to me

Service

Quick and a good job well done.

Service

Quick repair and good updates on progress given

Service

As above

Service

Everthing went smoothly good imformative handover.

Sales

Car was delayed and didn't receive at Cooper York, arranged to have it dropped off to me two days later

Sales

From entering the dealership to receiving my new car was just a week which was excellent.

Sales

Excellent handover, Andrew was brilliant.

Sales

Tim was really helpful always available to speak to and made the whole experience very easy

Sales

The car had light scratches on several areas of the paintwork when I took my family to collect it. This was embarrassing and annoying for both me and the salesman. We had to wait over an hour for the body shop to polish these out. poor!

Sales

Excellent salesman who supported me in driving an automatic car for the first time, including taking me out for two test drives.

Sales

I have a beautiful one series new car which is just perfect for myneeds Tim Green was enthusiastic, efficient and helpful. (My husband is in palliative care so my time was limited) The familiarisation session with Phil Morfitt was great too.

Sales

Exceptional service

Sales

I was made to feel very special. Andrew Lidiard did a great job from start to finish and his communications were first class. He even emailed me with an update when he was on holiday!

Sales

Very happy so far

Sales

I felt all the people were very friendly, trying hard to deliver the car I wanted to suit my requirements. Everything was fully explained.

Sales

It didn’t take too long, nor too short a time.

Sales

First-class dealership with a bright and alert young salesman doing the hand-over.

Sales

Polite, not pushy. Good communications. Looked after me as a customer.

Sales

Good communication from sales exec during the process, and car delivered exactly as requested