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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

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Chris Burnham

Head of Business

Adrian Cox

New Car Sales Manager

Stephen Robson

Used Car Sales Manager

Mark Whiteside

Retail Manager

Matthew Broadfoot

Retail Manager

Ollie Gutierrez

Used Car Retail Manager

Daniel Feather

New Car Sales Executive

Andy Lidiard

New Car Sales Executive

Tom Hinchcliffe

New Car Sales Executive

Edward Webster

New Car Sales Executive

Ian Green

New Car Sales Executive

Tim Green

Sales Executive

Ross Hamilton

Used Car Sales Executive

Phil Morfitt

Product Genius

Caroline Thompson

Receptionist

Olivia Deakin

Receptionist

Neil Dade

Service Manager

Mike Edson

Service Advisor

Emma Younger

Service Advisor

Peter Darell

Parts Manager

Paul Haxby

Parts Advisor

Adrian Pickup

Parts Advisor

Gary Watson

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service was good but the loan car was extremely filthy

Service

Politeness and courtesy by all staff

Service

No urgency in following up on missing parts

Service

Excellent service.

Service

Only pain point was drop-off. I am pre-booked and just need to hand in a key. I shouldn't need to wait 15 minutes behind others using the service centre for general queries. Could an express or 'self-service' option be introduced for key-drop off?

Service

Because they give a very nice peronalised service

Service

It was not to do with Cooper York. More with the Bmw central booking line which I rang on the 6th December. I was offered a service date of the 14th Jan despite explaining that I needed the service before Xmas as I was travelling a lot over the Xmas

Service

It was a simple service. but very expensive, it included a wash and valet, but they didn't valet the boot, I received a video about my tyres. this all costs money and makes the service very expensive. I dread to know what a major service will cost.

Service

Friendly, great service

Service

Difficult to obtain an early appointment.The call centre previously booked me into Malton.

Service

All round good service nice environment to wait

Service

The video you received and the professional manner of the staff

Service

Poor customer service. Used to be my 1st choice dealership but not anymore.

Service

Great customer service and quality.

Service

Price was more than quoted during telephone booking without explanation

Service

Always efficient

Service

The service received was personal, efficient with the work carried out as expected. One could not ask for more.

Service

See answer above. I was not sent any reminder that my service was due, I had to call in to check

Service

Problem has not been fixed.

Service

Because it was and nothing is perfect.

Service

It does what it says on the tin

Service

Always friendly and professional but it would be nice if there was a shuttle service either into York City centre or the park and ride.

Service

I got a video report of any problems in the future

Service

Arranging the work took too long

Service

The service was alright, courtesy car was dirty with seats left down and divider taken out.

Service

Excellent

Service

Car was not cleaned as told it would be when booking. Warranty didn't cover the bulb which I wasn't told when booking so would have been cheaper to do myself.

Service

All the reasons given above, plus the work carried out on my vehicle is alwaysof the best quality.

Service

See above

Service

All completed well and on time

Service

The service staff were excellent from booking to collection.

Service

Service was carried out ion a timely fashion, checks I asked for were carried out, not over-sold - brakes I thought needed attention were checked and fine

Service

Booked car in for a technical fault, when turned up at garage service light had come on swell. Mentioned this when checking in and they serviced the car without hesitation saving me the hassle of having to re book and come in later.

Service

Thorough.

Service

Work carried out as promised.

Service

It was efficient and car was lovely and clean when I picked it up

Service

No issues

Service

Job done but no car wash even though when I booked said it would’ve done

Service

Every detail went to plan

Service

Always courteous, knowledgable and helpful, with a quick service turnaround

Service

See above. Great help from Emma Younger and Alan in the workshop

Service

Service is always to high standards and staff are very friendly and helpful.

Service

Outstanding customer service

Service

The whole team always maintain the very high BMW standards

Sales

As above. Very helpful, always responded to what I needed and contacted me just the right amount. Kept well informed throughout

Sales

Dan the sales person could not have been better and more helpful, but freezing conditions meant that it took 3 hours to collect car - it then broke down within 50 miles

Sales

Everything was arranged and delivered on time

Sales

Not through any fault of the centre that BMW delayed the clearance of the car that we ordered due to a recall. Other than that everything was done as soon as possible to enable us to take delivery .

Sales

Easy to deal with

Sales

Made to feel special, welcome abd valued. So much so I’ve been back since and bought a car for my wife

Sales

Excellent experience and the Salesman was first class

Sales

Couldn't ask for more met at door by Tim all staff very friendly

Sales

Top service from the sales team

Sales

Delighted with the car and help when collecting it.

Sales

I enjoyed the recognition I received from staff from different departments. Be it servicing sales or finance. When buying a premium product I expect a premium service. My expectations were met and exceeded

Sales

looked after really well by Ian Green and I was made to feel special as I picked my car up

Sales

AA

Sales

Very prompt response to my Drive the Deal enquiry and subsequent purchase. Excellent updates on build progress. Efficient handling of paperwork via internet. Very comprehensive knowledge of the car features and instruments at handover by Andy Lidiard