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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

Meet the team

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Chris Burnham

Head of Business

Craig Wallace

New Car Sales Manager
  • Department Sales

Stephen Robson

Used Car Sales Manager
  • Department Sales

Mark Whiteside

Retail Manager
  • Department Sales

Matthew Broadfoot

Retail Manager
  • Department Sales

Mark Handley

Retail Manager
  • Department Sales

Daniel Feather

New Car Sales Executive
  • Department Sales

Amir Meramo

Used Car Sales Executive
  • Department Sales

Andy Lidiard

New Car Sales Executive
  • Department Sales

Tom Hinchcliffe

New Car Sales Executive
  • Department Sales

Tim Green

Sales Executive
  • Department Sales

Ollie Gutierrez

New Car Sales Executive
  • Department Sales

Garry Turgoose

Used Car Sales Executive
  • Department Sales

Phil Morfitt

Product Genius
  • Department Sales

Samantha Quainton

Receptionist
  • Department Sales

Caroline Thompson

Receptionist
  • Department Sales

Heather Lewis

Weekend Receptionist
  • Department Sales

Neil Dade

Service Manager

James Flanagan

Service Advisor
  • Department Service

Mike Edson

Service Advisor
  • Department Service

Emma Younger

Service Advisor
  • Department Service

Peter Darell

Parts Manager
  • Department Parts

Paul Haxby

Parts Advisor
  • Department Parts

Alan Thompson

Bodyshop Manager

Adrian Pickup

Parts Advisor
  • Department Parts

Gary Watson

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Times quoted were adhered to and the vehicle brought back to me in a clean condition

Service

again what can I say , people there is nice and i did not have wait for a long time , just satisfied with service

Service

I have no complaints at all, and am impressed with the service

Service

Very helpful, did everything without hassle

Service

Everything completed

Service

Prompt, efficient service with no surprises

Service

Recall work carried out without issues

Service

No problems so far

Service

Everything went according to plan / schedule and the few questions I had were answered satisfactorily. The staff were pleasant, courteous, and efficient.

Service

2.30 hours taken but I was not informed that the service beforehand that included an 'inspection' and 'clean' although not disappointed that these happened.

Service

The service was completed successfully. A minor issue arose after the service, but it was resolved quickly.

Service

Great loan car but completion of work later than promised

Service

Service was awful. In short. Traveled to test drive car and had been sold. Found another car to purchase after various issues with buying the car I picked it up on a night. Leon handed car and said bye. Straight away problems which I had to return

Service

Prompt and efficient service. Pick up and return car to my home a big plus for me.

Service

excellent service

Service

On time service, and the car was returned sparkling clean.

Service

The team at York solved the problem with my car and always kept me informed of the progress.

Service

Did what they said they would do. Made appointment over the telephone, and turned up at the appropriate time on the chosen date.

Service

Careful check of tyres and also of front brake pads

Service

I had a new tyre fitted, after driving away the tyre warning light came on, this should have been re-set before i left the garage.

Service

Great service

Service

Quick, courteous and got car cleaned!

Service

car collected and returned and cleaned

Service

I always find this is a very difficult question to answer. I can only assume that all of the work was carried out (it is not possible to check). The car was running fine when I took it in for servicing and also fine when I drove it home.

Service

Looked after

Service

No problems at all with service. Finding someone to discuss sales with at the same time seemed to be a problem. My details were taken eventually and a call back made, but no follow up.

Service

Coopers York always make you welcome and keep you informed

Service

My car problem is still not fixed even though it has been in the BMW garage for 3 separate full days. I am now waiting for a part coming from Germany and I have no idea how long that will take.

Service

They sorted all the little issues that I had at a good price, and were honest about my brake pads not needing to be replaced, which gave me good faith in their honesty.

Service

My problem was dealt with quickly and efficiently.

Service

They were very good and had no problems with the overall experience. Having a courtesy car was a great help.

Service

Delivered all promised on this occasion.

Service

The staff at cooper york are great - professional - get the job sorted - lift into work - nothing is too much trouble

Service

I said I would wait for the service to be completed. The car was there before the scheduled appointment for it's first service (15,000 miles) but I was waiting for 2 hours which seems rather long to me. I'm sure the service didn't take that long.

Service

Staff were all helpful and friendly, and knew exactly what i was coming in for.

Service

Everything was handled quickly and efficiently

Service

I took my car in and the man at the service desk ignored me until I said I was bringing my car in for a pre booked appointment, the man just said to me "go sit down on one of the seats, I'll be with you when I'm done" that was completely rude of him

Service

Service was quick, garage was prepared to price natch.

Service

All settings in car were reset to factory, no one informed me of this

Service

The car was easily booked in and on the day of the service your staff were very helpful and efficient

Service

Both the service department and the body shop were excellent. Good service and no hassle

Service

Very friendly assistance

Service

Service and communication were both excellent.

Service

Good service from Mike Edson.

Service

My car is picked up from the house and one left for me to drive.When returned it is always perfect

Service

As above.

Service

I did not purchase my car from this BMW Centre so I was a little unsure of my reception but I need not have worried as I have returned twice now and been treated and looked after as a friend and business partner

Service

Efficient reception dealing with the request, collect and delivery very convenient, standard of work and communication excellent.

Service

Great service from Mike, as usual

Service

My visit was dealt with courteously and swiftly.

Service

Slight issue with initial suggested remedial action to fault, but subsequently resolved to my satisfaction, though suggestion was initially of severe concern to me.

Service

Staff always pleasant . Mike Edson is extremely helpful and l feel that myself / car are very looked after when dealing with him.

Service

service ok, but there is stilll an issue with my car's ckutch - which judders - and BMW don't seem to want to address the issue

Service

Staff were helpful and documentation was clear

Service

Car was booked in for pre warranty expiry checks. Coopers said it needed service so I agreed. When the service was done I could not believe the price, £ 672. They said no service for 2 years but my service indicator now says6000 miles!

Service

Had to hang around after our collection time would have been nice to have been offered the option of a lift into town

Service

Nice staff, well serviced car and kept to promised time

Service

Problem rectified quickly

Service

The person who dealt with me on the service desk was excellent

Service

Car collected and returned on time with all work complete

Service

All went as planned except when the wrong part was delivered

Service

The work was undertaken efficiently and within timescales.

Service

Paul Garlick was a pleasure to deal with and kept me up to date

Service

Good handover, paperwork all in order, then the set up of the car with driver preferences, paring phones etc was carried out by a technician.

Sales

The process was simple, efficient and the sales exec went the extra mile to make sure all the elements were agreeable. He even helped me with the retention of my numberplate

Sales

Quick and efficient

Sales

Tom, who I dealt with during the whole ordering process, was very professional and knowledgeable. His relaxed manner and efficient management of all the paperwork involved in the handover was exemplary.

Sales

Would have been 10 except for poorly placed GardX label on windscreen & overinflated tyres.

Sales

from start to finish ,complete professionalism ,with positive attitudes coupled with the will to help .even rated the coffee 5 * .

Sales

Great service

Sales

Good service

Sales

All requirement dealt with by phone / email. The dealership (Oliver) makes ordering a new car so easy. All requirements have been met (and he managed to source the perfect car).

Sales

Having visited other brands Bmw in another league

Sales

Professional, curtious, and reassuring, mr Andrew Lidiard at York was great

Sales

Tim Green at Coopers of York is the most helpful car sales person I have come across. He knew his product & did everything he could to help us in our search for a new car. What a fantastic man. Will definitely go to him again.

Sales

Absolutely no problem.

Sales

Cooper York were by far the best dealership I’ve dealt with far more personable than Sytner.Oliver Guiterrez was fantastic nothing was too much trouble.

Sales

Very helpful and knowledgable about Bmw products!