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Good service but poor communication. I had to phone 3 times before anyone got back to me to tell me my car was ready to collect
Job done to spec. Too long though. They told me the car would be easy shortly . It was ready 45 mins later. Better to tell me 45 mins, so I could have done something else in the meantime
Fault and recall. Fault fixed by BMW Assist so only recall work to be done. To be ready by 5.00pm. Not ready - told 1.00pm the following day. At 2.00pm called BMW, told someone would phone back - no call. Car not done until 3rd day!
Long waiting for appointment is not happy
All worked perfectly, exactly as promised.
I had no problems at all with the Service/MOT appointment, either at drop-off or collection. I also spoke at length with Phil Morfitt (the BMW Product Genius), who was (as usual) extremely helpful ... he's a star.
Friendly environment with attentive staff.
Staff are always faultless - extremely polite, cheerful & keen to help - very different from some showrooms / service centres! The courtesy car system is great & gives an opportunity to try other cars to plan ahead for my next purchase
Everything was as expected, having been clearly explained in advance.
Always great service although on this occasion car was not washed as normal , not an essential but a nice professional touch
Attend to problem immediately
Coopers York care for their customers
Cooper York delivered a great service, above and beyond expectations. Unfortunately the same can't be said for BMW Leeds who were contacted twice by the website and I'm still awaiting a response or callback from them.
Could not have been more helpful
Service and MOT completed without problem or issue. Staff very helpful.
Even though York was very busy, Mike fitted me in as he knows I am a high mileage driver.
Although the car was fixed, I have not been able to talk to the technician who worked on the car. I specifically asked to speak to him when I rang up. Instead I spoke to someone on the service desk who was unable to answer my questions.
On time and cleaned car
whilst i am very unsatisfied with the BMW brand, Cooper have always provided excellent service ( within the limits of what they can do)
I have my tyres checked and this work is done willingly and efficiently.
I was provided with a courtesy car and professional and amiable attention throughout.
the service was excellent, if i could deal with mike in the service department i would be more than happy.
Very good service, just wish I was able to drop the car off earlier before 8 o'clock.
No problems this time, although the time before I was frustrated. Although they did phone me to say that an additional brake fluid service was required which I had not been aware of. They cleaned the inside of the car but not the boot.
Outstanding customer care, top class
on collection the car was given back to me with no paperwork to what had been completed, no explanation of what had been completed,i asked for an e mail and still nothing the car was used and thrashed. last 30mpg. in 4 miles to lose so much aweful
The staff working in the service centre reception were their usual excellent selves. The organisation did not seem to respect their desire to provide excellent service by providing enough staff to meet demand.
Very little could have been done better. I particularly liked the video showing the under car inspection, and the sensible and sensitive way I was reminded that the courtesy car was an automatic. Again great touches, staff training and attitude!
Very satisfied with the service. That's why we keep going back to them.
The staff we courteous, down to earth and we felt very well looked-after during our discussions. Matt and Tom were fantastic. Also the MOT afterwards was delivered on time and we were very happy with Mike's service.
Had many cars from Cooper York and always happy from the service department. Always do what they say.
did exactly what was agreed and provided refreshments while waiting
Very friendly and professional compared to Cooper Teesside
Had to wait 15 mins before my car was checked in. The courtesy car I was given only had 7 miles diesal left, more time spent going to get fuel, which made me later for work.
Very efficient service and flexible with dates and times of bookings
I was satisfied with the service but the courtesy car I picked up had only 3 miles worth of petrol in it. Not good enough.
Again my car was supposed to be cleaned but when I returned to pick it up, it hadn't been cleaned.
Efficient and friendly.
I was angry and disappointed when one of engineers told me its safe to drive while air bag light is flashing!!! In his words well air bag is not working but other than that its safe to drive!!! He repeated it multiple times!!!
Health check video only showed number plate and did not run
Quick and easy service
It took over 24 hours just to look at a tyre and say it needed replacement which had already been stated. It then took another 24 hours to get and fit the tyre. The car was then delivered back on the wrong day/time rather than when arranged for.
Been in touch with BMW UK already and promised a call back within 2 days. Heard nothing for over a week. Again, extremely poor customer service.
The work we agreed was carried out during the day
Facilities are decent if you need to wait for your carAlternatively the service centre will provide a decent car if required
As above, all staff very friendly.
Sales people will do and say anything and then deny what they have promise.
Having owned a few BMW cars over the years I have always found Cooper York to be very helpful, very professional and always listen to you about any problems.
As above. The service team were disinterested half asleep both morning and evening. No explanation of what had been done or what was next. I was asked in the morning if anything else needed doing but that was it.
I found the lack of information frustrating, having to call BMW assist follow up and the garage myself on several occasions to get updates. Also as above, car driven once on return and same problem occurred.
Easy to arrange, service time was slightly longer than I expected but they did offer to wash my car as part of the service.
Fast courteous and solved my problem
I mentioned about the squeak noise coming from my car and I am very disappointed with the outcome; I am being made out to be paranoid but IMO a car that is just over a year old should not sound like a 20 year old car!!!
Everything was ok.
The jobs done well and on time and a courtesy car was provided
Service reception was excellent, very polite and everything explained. Contacted when car ready for collection
Everything went as expected and staff was very polite and professional.
Work completed on time
Because I was able to have my car collected and brought home which makes life so much easier than travelling through to York
The day of the service I had a 'senior moment'. I rang to apologise for mixing up the date and was told OK and to bring it in later that day. Wow, I expected to have to wait longer than 2hours!! Well done and thank you.
Everything was completed that was asked to be done
We got the service we expected and every step of the way we were notified of what was going on. Loved the video of the health check. Absolutely no complaints and very happy with the service provided
as above - experience was good but having to rebook in for brakes frustrating
As above. Having brought the car in for 8am on Friday morning l was told a replacement part was needed. The car remained with you overnight and l was expecting to collect it early the next morning but after 2 calls to you l collected it around 12:30.
Very good service provided
Very helpful staff.
Everything taken care of made the whole experience stress free
The sales rep knew his job, and any questions I asked he found them out for me.
very good sales person
my reservation relates to an excess of paperwork and although I realise much of this is mandatory I would have thought paying cash by debit card via a uk bank should absolve me of credibility issues .
Once I had made my mind up the process was painless and the handover executed to perfection.
Friendly sales approach with no pressure to buy
Purchase was good. There was an issue with a recall which delayed the delivery
Kept us informed throughout build time. No issues at all
they make everything so easy
Very good experience from start to finish. Excellent communication great team at Cooper York and a very nice handover
Tim Green gave us his full attention and explained all the car and finance options. Phil the genius continued when we returned for explanations on the upgrades since our last car.
My sales person was excellent and bent over backwards to give a good experience.
Very straightforward process and conducted at a distance. Some changing of delivery dates (although arranged quickly) and the car was not as clean as I had hoped on delivery. However, centre offered to re-valet car, but some distance away
All went very smoothly
Very professional staff who provided sound advice and were not pushy