No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
3 times told car doesn't need new front brake pads, then suddenly it did with no pics if worn pads
Completely satisfied with service
Greeted by name by a known member of the service team. Extra delighted to receive the car back washed and valeted as it was only in for the MOT - made my day.
Helpful, friendly and knowledgeable service staff; went the extra mile (literally) by delivering my old set of winter wheels to my home address.
Always excellent helpful service in my experience.
As above. I was beginning to think that BMW were only interested in their sales because of how my local garage were handling a warranty claim. After contacting Stephen at York about my experience he offered to collect my car and fix it.
Excellent customer service, video from the tech guys is very informative giving the customer an insight to what they look at.
Service guy was happy to talk fast cars with my 10 year old.
Always on time and everything completed
Efficient Service. Able to wait, work on laptop and was served complimentary coffee. Time expectations managed. Downside was cost of a
Warranty repair completed without any drama
Job completed on time
The service was carried out in a timely manner
Fixed a very poorly car following rodent attack.
Job done as described. No issues.
Helpful informative staff. Loved the video check
I had booked my car in as a message appeared indicating a service was needed. However it was only telling me that the MOT was due which is not necessarily a vehicle problem. As a result I wasted 30 minutes waiting for the scheduled MOT test.
No complaints. The fault with the car was fixed, it was ready on time and cleaned.
Great checkin. They Juggled to fit something extra I needed to prevent me making an unnecessary return trip a few weeks later saving me a 50 mile round trip.
Cannot fault the service I received. Comfortable area to enjoy a coffee.
Left my car at 9.30 am , said I needed it by 4oclock , my car wasnt ready till 5oclock the receptionist was not appologetic or interested hence my car wasnt cleaned either
Warranty job took longer than quoted and there have been issues since with the same fault occurring.
My car was returned to me after the service and MOT in a very clean condition better than I can clean it, thankyou.
Twice in as many months there have been issues. Took my wife's car for a service and then a week later having to put oil in it. Receiving my car back later than advised and not having the service light reset or history updated.
Shame car came back unwashed even when asked whether wanted on collection
Great service from Coopers York, at this point the only reason I as still driving a BMW
Checks and maintenance completed at no cost.
The person was very helpful and knowledgeable
Long wait to get served when I first arrived. Price seemed to bear no resemblance to that predicted on the web site (for the same service).
Cooper were able to arrange an emergency repair on short notice during our weekend stay in York.
Service very good. Sometimes car not ready at time promised.
Good information Good communication
The car was in for a service and investigate the transmission warning light. Because of the age of the vehicle there was only one technician that could do the diagnostic. It therefore took four days to complete.
There were no issues
Work to EGR undertaken as a recall. No loan car available within a month of booking so had to walk back home. Bolt snapped during work requiring an extra 2 days in the workshop to resolve; a loan car was then made available. Car cleaning was awful
Had 3 brake callipers replaced and discs/pads all round. When I picked the car up ( a day late because wrong parts were ordered) it didn't feel right and I brought it straight back. It still doesn't feel right as the brake pedal travel is too much.
Everything was completed
From booking my vehicle in to the driver collecting and delivering back was great service
Good quick service
Poor communication about supplemental work performed without my prior knowledge and disappointing response when the price charged for supposedly menu priced service work was queried. 2 weeks later and still unresolved.
As before, charging £200 for cleaning a washer bottle is disgusting
Poor communication; customer service advisor rang and left a VM, I returned the call twice and asked for him to call back, it heard nothing. I got through to him 3 hours later. Service indicators had not been reset. Still waiting for a part.
Good fast service
Explained above. Poor service that could have been improved by at least regular communications. It felt like my car was only repaired when I started to complain
Very responsive and kept all the processes concice and simple
Well informed, very professional and pleasurable experience.
Brilliant! I engaged with several staff during the pre-purchase process as well as the purchase itself and found everyone to be excellent. Highly recommended.
Professional and informative.
Very professional and friendly dealing with an excellent handover
Se above. Stuart Morgan. He is a perfect example of how I would think you'd want from all of your representatives.
Young sales executive polite,pleasant and very thorough.
It was a pleasure to deal with those at the dealership at Clifton Moor, York.
I had some extra questions and needs due to being a motability customer. Ben answered all of my questions and was very helpful.
It was a good experience
Easy to deal with the sales team and the handover from the bmw genius was seamless
All efficient and straighforward.
Car was delivered slightly earlier than originally expected. Sales staff were very helpful with the online paperwork.
From start to finish of the process we were looked after in a professional way.
The staff at Cooper BMW York were very helpful and made it a pleasant experience
Brilliant service even delivered the car for which great thanks.
Not rushed and time spent explaining key features of the car. Well presented car.
The sales team make my good experience one to remember
Buying a BMW from the dealership I use has always been a very personal and enjoyable experience and the service received is excellent. Familiar faces are always on hand to say hello and to express appreciation for loyalty.