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All done quickly and efficiently.
As above a very costly and time consuming but if work that hasn't worked. Useless.
Little communication. At 16:00 on the day it was due to be repaired I was called to go through the issues - the issues we'd discussed at 8:30... the car was booked in for 1 day. Clearly that meant it would take another day.
the work took too long and the car looked like it had been parked next to a washbay when I collected it, though not washed.
My car was picked up prior to service - which was a massive help - and returned in good time with all necessary work done.
The dealer did a brake fluid change without even asking for my permission first. That added £100 to the bill. Consequently, I have booked the car into a different dealer for its impending 2nd service.
Daniel Feather sold a 430i to us a couple of years ago. It was great to see him again and know that we are being well looked after
Did the job on time
Very efficient process from start to finish and was kept updated with several phone calls
Service reception staff were all blokes who all assumed that I knew about cars. I don't. No questions asked about whether I knew about the service intervals for example. Lots of car jargon used which I didn't understand.
Professional and prompt service by the team. And amenities (wifi) in the waiting area allowed me to work while the service was being done Our two BMWs needed servicing a week apart - I had the same high quality service on both occasions
After explaining my issue with lack of mileage before service due the Service Coordinator listened and organised a discount.
They were asked to do a pre warranty expiry inspection and said one wheel was corroded and would claim from BMW. When I then inspected at home I found THREE corroded and went back to them. I am still waiting to hear about my claim. ACTION PLEASE!!
car took nearly 2 hours longer to do than indicated - therefore no time for it to be washed afterwards
I don't think it was appropriate for the member of staff at the service desk, to say that after this, I would be on rice and water! or word to that effect (As this was a big service).
Helpful and friendly service; good information and personal collection service
Could not help with satnav address book query
service carried out on time and car ready for collection.
Was done in time agreed
Because of the Service team
easy experience from start to finish with full wash and hoover to boot
hand over of courtesy car quick and easy
I was offered a very good package for 4 years servicing with out having to ask.
3 hours to change oil and filter and half wash a motor? Pointless waste of time.
Car was kept an extra day because front brakes needed replacing following MOT / inspection. Was told that it would be ready for pick by lunchtime. Arrived at 1.00 and had to wait an hour for the car to be valeted.
See above. It's just a shame that the centralised service booking team can't offer the same bespoke service that the dealership team can - it makes for a much better experience and would make me continue to use the dealership in the future.
The service was fairly priced and carried out as per instruction (no wash requested). There was a mix up with the loan car booking, initially, and I had to take a salesmans demo car instead.
Jobs done as stated efficiently.
Excellent customer service
The courtesy car had no fuel and I just made it to the petrol station. I was quoted £270 for the work and it was actually £650
Pricing is getting better.Service took longer than I would have liked.
Booked FASTRACK still took 3 1/2 hours.
Excellent service and professional customer care.
They were good and very helpful, I took my car in for a coolant change, however a pipe was cracked and had to be ordered from Germany. The pipe was not on my receipt, so I queried why it took 4 days. Cooper said it is fitted, though didn't charge me.
Good service, appreciated car being collected etc but pricey.
As above. Kept waiting, car not cleaned, car not checked. Simply a poor veneer of customer service.
Service Team always try to please.
I was briefed that the Service would be a maximum of 90 minutes when I booked ... there was then some back tracking from this on the day (I have a busy schedule too) ... although it was back after 105 minutes.
As usual, they went above and beyond to make sure my experience was amazing.
The car needs the breaks replacing nobody mentioned this in the garage I had to wait till i got home and received the email. The car is due its first MOT nobody mentioned this.
Courtesy and staff knowledge.
Answer as above - valeting not satisfactory.
See above, however the guys do seem to be run off their feet every time I visit, I had to wait in between other customers on and off to get served. Anyhow the stress level subsided when I left. Good competitive price though on my tyres - very happy.
My car was booked in the wrong location, although the request was for York. Jordan York resolved the problem and fitted my car into the daily schedule. Jordan was excellent and explained what had happened with the service pack?
Nothing was too much trouble, we were made to feel totally valued as a customer.
I waited for the car to be serviced. When I arrived I was told the wait would be around 1.5 hours. In the end I left after nearly 3 hours. What's the point of advertising fast track service if it can't be delivered? There was a problem with the bill.
The pre sale prep was done elsewhere and was not up to standard. Had to return it to get a few issues rectified.
Very happy with our car and the mechanic who dealt with us this time
communication is excellent - must keep customers informed of progress and whats goin gon. You do this well, so all is fine.
I particularly liked the video report .
Couldn't fault it.
I was contacted very quickly to be notified that my service was due. Everything was booked and sorted within days. My car was returned spotless.
shouldn't have to wait 15 mins to deposit car and pick it up when there were reception positions unmanned
As mentioned in a previous survey submitted, after my car was serviced, it was delivered late which was due to traffic apparently and the quote for minor body repairs took over a week to reach me.
Always easy to deal with
Emma has been really proactive and communicated well through the entire process. The technician explained what he did and why in simple language.
Service was good but the loan car was extremely filthy
No urgency in following up on missing parts
Politeness and courtesy by all staff
Only pain point was drop-off. I am pre-booked and just need to hand in a key. I shouldn't need to wait 15 minutes behind others using the service centre for general queries. Could an express or 'self-service' option be introduced for key-drop off?
It was not to do with Cooper York. More with the Bmw central booking line which I rang on the 6th December. I was offered a service date of the 14th Jan despite explaining that I needed the service before Xmas as I was travelling a lot over the Xmas
Because they give a very nice peronalised service
It was a simple service. but very expensive, it included a wash and valet, but they didn't valet the boot, I received a video about my tyres. this all costs money and makes the service very expensive. I dread to know what a major service will cost.
Friendly, great service
Difficult to obtain an early appointment.The call centre previously booked me into Malton.
As I said before I feel its personal attention. I couldn't make it until late evening to take delivery, Tim Green stayed late. Aftercare & follow up has been good also.
Brilliant. Very helpful and great communication.
From ordering the car to taking delivery I was kept informed at every stage. I knew when the car was in production, when it was shipped to England and when it arrived at the docks. A date for delivery was given and this was adhered to.
we bought our first BMW from Daniel at Coopers in York and we were really happy to see him again. Thanks very much :-)
Nothing to fault
Couldn't fault anything
So much trouble was taken by everyone concerned to ensure the right car was found for us, that it was handed over promptly and without difficulty, that we were confident with the car at handover and that we knew how to obtain further advice if needed
The complete process was so easy from ordering to picking up my new car. The dealership were excellent.
The handover was great. It pointed out the differencesbetween the new and the old car - gave us the details we needed.
The Hanover was a most delightful & memorable experience.
Some frustrating times with initial confirmation that the vehicle was available.
Never to much,for him,a great ?? guy.
Daniel at BMW Cooper York was the type of professional, no-nonsense salesperson that I would be happy to deal with time and time again. He was in constant communication throughout the purchase process - but not too much.
Good Sales and Product knowledge
Tim the salesman at York extremely pleasant and knowledgeable re our purchase of x3 40d. Persuaded us to upgrade to the 40d m and very pleased he did. Lovely vehicle. Well done Tim!
Tom was great. Good communication
As above. Very helpful, always responded to what I needed and contacted me just the right amount. Kept well informed throughout
The whole team always maintain the very high BMW standards
Dan the sales person could not have been better and more helpful, but freezing conditions meant that it took 3 hours to collect car - it then broke down within 50 miles
Everything was arranged and delivered on time
Not through any fault of the centre that BMW delayed the clearance of the car that we ordered due to a recall. Other than that everything was done as soon as possible to enable us to take delivery .
Easy to deal with