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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

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Chris Burnham

Head of Business

Adrian Cox

New Car Sales Manager

Stephen Robson

Used Car Sales Manager

Mark Whiteside

Retail Manager

Joe Hollings

Retail Manager

Matthew Broadfoot

Retail Manager

Ollie Gutierrez

Used Car Retail Manager

Daniel Feather

New Car Sales Executive

Andy Lidiard

New Car Sales Executive

Tom Hinchcliffe

New Car Sales Executive

Edward Webster

New Car Sales Executive

Ian Green

New Car Sales Executive

Stuart Morgan

New Car Sales Executive

Tim Green

Sales Executive

Ross Hamilton

Used Car Sales Executive

Ian Farmery

Used Sales Executive

Joe Langley

Used Car Sales Executive

Alex Frear

Used Car Sales Executive

Phil Morfitt

Product Genius

Caroline Thompson

Receptionist

Olivia Deakin

Receptionist

Neil Dade

Service Manager

Mike Edson

Service Advisor

Darren Brown

Service Advisor

Emma Younger

Service Advisor

Peter Darell

Parts Manager

Paul Haxby

Parts Advisor

Adrian Pickup

Parts Advisor

Gary Watson

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All done quickly and efficiently.

Service

As above a very costly and time consuming but if work that hasn't worked. Useless.

Service

Little communication. At 16:00 on the day it was due to be repaired I was called to go through the issues - the issues we'd discussed at 8:30... the car was booked in for 1 day. Clearly that meant it would take another day.

Service

the work took too long and the car looked like it had been parked next to a washbay when I collected it, though not washed.

Service

My car was picked up prior to service - which was a massive help - and returned in good time with all necessary work done.

Service

The dealer did a brake fluid change without even asking for my permission first. That added £100 to the bill. Consequently, I have booked the car into a different dealer for its impending 2nd service.

Service

Daniel Feather sold a 430i to us a couple of years ago. It was great to see him again and know that we are being well looked after

Service

Did the job on time

Service

Very efficient process from start to finish and was kept updated with several phone calls

Service

Service reception staff were all blokes who all assumed that I knew about cars. I don't. No questions asked about whether I knew about the service intervals for example. Lots of car jargon used which I didn't understand.

Service

Professional and prompt service by the team. And amenities (wifi) in the waiting area allowed me to work while the service was being done Our two BMWs needed servicing a week apart - I had the same high quality service on both occasions

Service

Very accommodating

Service

Emma Younger

Service

After explaining my issue with lack of mileage before service due the Service Coordinator listened and organised a discount.

Service

They were asked to do a pre warranty expiry inspection and said one wheel was corroded and would claim from BMW. When I then inspected at home I found THREE corroded and went back to them. I am still waiting to hear about my claim. ACTION PLEASE!!

Service

car took nearly 2 hours longer to do than indicated - therefore no time for it to be washed afterwards

Service

I don't think it was appropriate for the member of staff at the service desk, to say that after this, I would be on rice and water! or word to that effect (As this was a big service).

Service

Helpful and friendly service; good information and personal collection service

Service

Could not help with satnav address book query

Service

service carried out on time and car ready for collection.

Service

Was done in time agreed

Service

Because of the Service team

Service

easy experience from start to finish with full wash and hoover to boot

Service

hand over of courtesy car quick and easy

Service

I was offered a very good package for 4 years servicing with out having to ask.

Service

3 hours to change oil and filter and half wash a motor? Pointless waste of time.

Service

Car was kept an extra day because front brakes needed replacing following MOT / inspection. Was told that it would be ready for pick by lunchtime. Arrived at 1.00 and had to wait an hour for the car to be valeted.

Service

See above. It's just a shame that the centralised service booking team can't offer the same bespoke service that the dealership team can - it makes for a much better experience and would make me continue to use the dealership in the future.

Service

The service was fairly priced and carried out as per instruction (no wash requested). There was a mix up with the loan car booking, initially, and I had to take a salesmans demo car instead.

Service

Jobs done as stated efficiently.

Service

Great experience

Service

Excellent customer service

Service

The courtesy car had no fuel and I just made it to the petrol station. I was quoted £270 for the work and it was actually £650

Service

Pricing is getting better.Service took longer than I would have liked.

Service

Booked FASTRACK still took 3 1/2 hours.

Service

Excellent service and professional customer care.

Service

They were good and very helpful, I took my car in for a coolant change, however a pipe was cracked and had to be ordered from Germany. The pipe was not on my receipt, so I queried why it took 4 days. Cooper said it is fitted, though didn't charge me.

Service

Good service, appreciated car being collected etc but pricey.

Service

As above. Kept waiting, car not cleaned, car not checked. Simply a poor veneer of customer service.

Service

Good service.

Service

Service Team always try to please.

Service

I was briefed that the Service would be a maximum of 90 minutes when I booked ... there was then some back tracking from this on the day (I have a busy schedule too) ... although it was back after 105 minutes.

Service

As usual, they went above and beyond to make sure my experience was amazing.

Service

The car needs the breaks replacing nobody mentioned this in the garage I had to wait till i got home and received the email. The car is due its first MOT nobody mentioned this.

Service

Courtesy and staff knowledge.

Service

Answer as above - valeting not satisfactory.

Service

See above, however the guys do seem to be run off their feet every time I visit, I had to wait in between other customers on and off to get served. Anyhow the stress level subsided when I left. Good competitive price though on my tyres - very happy.

Service

My car was booked in the wrong location, although the request was for York. Jordan York resolved the problem and fitted my car into the daily schedule. Jordan was excellent and explained what had happened with the service pack?

Service

Nothing was too much trouble, we were made to feel totally valued as a customer.

Service

I waited for the car to be serviced. When I arrived I was told the wait would be around 1.5 hours. In the end I left after nearly 3 hours. What's the point of advertising fast track service if it can't be delivered? There was a problem with the bill.

Service

The pre sale prep was done elsewhere and was not up to standard. Had to return it to get a few issues rectified.

Service

Very happy with our car and the mechanic who dealt with us this time

Service

communication is excellent - must keep customers informed of progress and whats goin gon. You do this well, so all is fine.

Service

I particularly liked the video report .

Service

Couldn't fault it.

Service

I was contacted very quickly to be notified that my service was due. Everything was booked and sorted within days. My car was returned spotless.

Service

shouldn't have to wait 15 mins to deposit car and pick it up when there were reception positions unmanned

Service

As mentioned in a previous survey submitted, after my car was serviced, it was delivered late which was due to traffic apparently and the quote for minor body repairs took over a week to reach me.

Service

Always easy to deal with

Service

Emma has been really proactive and communicated well through the entire process. The technician explained what he did and why in simple language.

Service

Service was good but the loan car was extremely filthy

Service

No urgency in following up on missing parts

Service

Politeness and courtesy by all staff

Service

Excellent service.

Service

Only pain point was drop-off. I am pre-booked and just need to hand in a key. I shouldn't need to wait 15 minutes behind others using the service centre for general queries. Could an express or 'self-service' option be introduced for key-drop off?

Service

It was not to do with Cooper York. More with the Bmw central booking line which I rang on the 6th December. I was offered a service date of the 14th Jan despite explaining that I needed the service before Xmas as I was travelling a lot over the Xmas

Service

Because they give a very nice peronalised service

Service

It was a simple service. but very expensive, it included a wash and valet, but they didn't valet the boot, I received a video about my tyres. this all costs money and makes the service very expensive. I dread to know what a major service will cost.

Service

Friendly, great service

Service

Difficult to obtain an early appointment.The call centre previously booked me into Malton.

Service

As I said before I feel its personal attention. I couldn't make it until late evening to take delivery, Tim Green stayed late. Aftercare & follow up has been good also.

Sales

Brilliant. Very helpful and great communication.

Sales

From ordering the car to taking delivery I was kept informed at every stage. I knew when the car was in production, when it was shipped to England and when it arrived at the docks. A date for delivery was given and this was adhered to.

Sales

we bought our first BMW from Daniel at Coopers in York and we were really happy to see him again. Thanks very much :-)

Sales

Nothing to fault

Sales

Couldn't fault anything

Sales

So much trouble was taken by everyone concerned to ensure the right car was found for us, that it was handed over promptly and without difficulty, that we were confident with the car at handover and that we knew how to obtain further advice if needed

Sales

The complete process was so easy from ordering to picking up my new car. The dealership were excellent.

Sales

The handover was great. It pointed out the differencesbetween the new and the old car - gave us the details we needed.

Sales

The Hanover was a most delightful & memorable experience.

Sales

Some frustrating times with initial confirmation that the vehicle was available.

Sales

Never to much,for him,a great ?? guy.

Sales

Daniel at BMW Cooper York was the type of professional, no-nonsense salesperson that I would be happy to deal with time and time again. He was in constant communication throughout the purchase process - but not too much.

Sales

Good Sales and Product knowledge

Sales

Tim the salesman at York extremely pleasant and knowledgeable re our purchase of x3 40d. Persuaded us to upgrade to the 40d m and very pleased he did. Lovely vehicle. Well done Tim!

Sales

Tom was great. Good communication

Sales

As above. Very helpful, always responded to what I needed and contacted me just the right amount. Kept well informed throughout

Sales

The whole team always maintain the very high BMW standards

Sales

Dan the sales person could not have been better and more helpful, but freezing conditions meant that it took 3 hours to collect car - it then broke down within 50 miles

Sales

Everything was arranged and delivered on time

Sales

Not through any fault of the centre that BMW delayed the clearance of the car that we ordered due to a recall. Other than that everything was done as soon as possible to enable us to take delivery .

Sales

Easy to deal with