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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

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Chris Burnham

Head of Business

Adrian Cox

New Car Sales Manager

Stephen Robson

Used Car Sales Manager

Mark Whiteside

Retail Manager

Matthew Broadfoot

Retail Manager

Ollie Gutierrez

Used Car Retail Manager

Daniel Feather

New Car Sales Executive

Andy Lidiard

New Car Sales Executive

Tom Hinchcliffe

New Car Sales Executive

Edward Webster

New Car Sales Executive

Ian Green

New Car Sales Executive

Tim Green

Sales Executive

Ross Hamilton

Used Car Sales Executive

Phil Morfitt

Product Genius

Caroline Thompson

Receptionist

Olivia Deakin

Receptionist

Neil Dade

Service Manager

Mike Edson

Service Advisor

Emma Younger

Service Advisor

Peter Darell

Parts Manager

Paul Haxby

Parts Advisor

Adrian Pickup

Parts Advisor

Gary Watson

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always courteous, knowledgable and helpful, with a quick service turnaround

Service

See above. Great help from Emma Younger and Alan in the workshop

Service

Service is always to high standards and staff are very friendly and helpful.

Service

Outstanding customer service

Service

See above

Service

Still haven't received details of service work done and not very interesting in getting to the bottom of what caused tyre tread to be dangerously worn

Service

Staff tried very hard to find and correct rattles and squeaks. time will tell i they have succeeded

Service

I have had no service on my veichle so far only discussions about service packs.

Service

always willing to be helpful

Service

Work completed on time to a very high standard at the quoted price.

Service

Listened to me,and completed my requirements fully.

Service

Amazing support will look now at purchasing from this dealership

Service

Completed the service within the time scale given and I assume all the points in question will have been looked at.

Service

Thought windscreen waters repair very expensiveService very goodCollection service very convenient

Service

Service took a little longer than expected as they were busy, however still didn't take too long, and was kept informed.

Service

issues found on the end of warranty check meant re booking the car in for another date for the work to be carried out. Would of been nice to of had some forsight and booked additional workshop time for issues already highlighted.

Service

Fitted car in as an emergency

Service

Car was clean and I was pleased with the service.

Service

All work completed fully

Service

Everybody was helpful, thank you.

Service

I was well received on arrival and the service to my BMW 650i was carried out as agreed and on time while I waited

Service

All good

Service

Good service experience - Expensive but transparent and upfront with cost.

Service

The service team do their job without causing me any stress; easy to book, efficient and polite.

Service

The cost of this second service was much higher than you would expect. I asked for the cost at the booking stage and told that this couldn't be given at this point but would be given when the car was dropped off and could make my choice then. Poor

Service

Friendly, knowledgeable and efficient.

Service

They are very busy but always made sure you were kept up to date with the progress of your service.

Service

Service due in 3,000 miles I asked if it could be done, but it still shows on the dash due in 3,000 miles!

Service

Being a long-standing customer you get remembered by long standing staff,and you only get those by the way they are treated.

Service

Good, friendly staff and very helpful fixing a fault on the day in addition to service

Service

Speaks for itself

Service

Great service, not too expensive

Service

I was disappointed in the fault that arose and the cost to rectify this but was pleased that BMW contributed to the overall cost by supplying the replacement part free of charge. The repair was carried out efficiently,

Service

Said they would clean the washer bottle under warranty that was no longer working. Said they would do it, said they DID do it but on drive home they still didn’t work. On next visit told £270 to do the work they said previously would be done free

Service

I booked my car in 3 weeks before the service date and as it needed a software update I requested a loan car. When I got to,the garage no loan car was available, after about 30 mins one was found.

Service

For a small service it took far longer than I was led to expect

Service

On bringing the car in for service at 08:20 i was told it may be subject to a recall. Only at 16:30 when I arrived to pick it up was I told the car had been recalled and I couldn’t have it back.

Service

Work carried out while we waited

Service

Whatever we have booked the car in for has been professionally carried out and the valet cleaning is an added bonus.

Service

I was kept informed on the day of service but I am still waiting for a call to replace a part on a recall issue

Service

Even though Dealer was unable to complete the service the same day, they handled the issue with honesty and professionalism.

Service

Phone service to book the car in was excellent. Very polite and efficient. Service to collect and return the car was also excellent. Prompt and on time. Mechanic service yo inpsecf car was very poor!

Service

I travel a 180 mile round trip to have my car serviced here as they are much more professional and far friendlier than my local dealership

Service

I did not receive the usual call the day before the service about what time the car woud be collected.

Service

They need more staff for telephone lines

Service

Only one of the two faults was fixed and I had to return to get the job done completely.The tyre problem was fixed at the second attempt after they found that the tyre pressures were set wrongly for the model. They had set them 6 months earlier!

Service

Great A*

Service

Was told Tyres would be £156 inc VAT when booking on phone when car went in I was called to say a mistake had been made and the tyres were £222 each plus VAT. Previously tyres from Coopers were cheaper than anywhere else now it would seem they are t

Service

Quite good but had to return to the dealership to have the service notification alert reset as they hadn‘t done this after completing the service

Service

Friendly courteous staff with a sense of humour. Service/MOT completed ahead of time with no issues.

Service

The service process was excellent - including the fitting of two new alloys under warranty. However the courtesy car was not in an acceptable condition. It wasn’t clean inside and dirty outside. I actually washed the car myself during the loan period

Service

Efficient friendly service. Rather expensive for what was effectively an oil change and a car wash.

Service

Relaxed and serviced in good time

Service

Neil is a great guy and the drinks are good

Service

Missing dust cap and tyre pressures all wrong.

Service

Can’t fault anything.

Service

Staff all extremely polite and friendly. Car serviced as required at a good price

Service

Diagnostic check was fine but Connected Drive handover not available as per booking

Service

Overall, excellent service. Significant cost incurred at a routine service over and above what I would expect (minimal issues with the car). Nonetheless, overall a good service.

Service

Mike Edson ensures everything is done efficiently.

Service

At least the car was clean when I got it back

Service

It is always a very pleasurable experience dealing with Mike Edson & his team when my car needs any maintenance. Mike is extremely helpful & very efficient

Service

I thought the car would have been washed and valeted but it wasn't.

Service

During long wait not kept informed. Discounted bill saved the day somewhat.

Service

good service

Service

Sorted everything out and picked up problems that were fixed under warranty.

Service

A satisfactory result to an ongoing problem.

Service

I am a BMW Bristol customer but was slotted in to a fully booked workshop schedule in York at 5pm for the car to be mended and returned by early the next afternoon. Parts were organised for overnight delivery even before I limped in to York.

Service

Good service but poor communication. I had to phone 3 times before anyone got back to me to tell me my car was ready to collect

Service

Job done to spec. Too long though. They told me the car would be easy ‘shortly ‘. It was ready 45 mins later. Better to tell me 45 mins, so I could have done something else in the meantime

Service

Fault and recall. Fault fixed by BMW Assist so only recall work to be done. To be ready by 5.00pm. Not ready - told 1.00pm the following day. At 2.00pm called BMW, told someone would phone back - no call. Car not done until 3rd day!

Service

All worked perfectly, exactly as promised.

Service

Long waiting for appointment is not happy

Service

I had no problems at all with the Service/MOT appointment, either at drop-off or collection. I also spoke at length with Phil Morfitt (the BMW Product Genius), who was (as usual) extremely helpful ... he's a star.

Service

Friendly environment with attentive staff.

Service

se above

Service

Everything was as expected, having been clearly explained in advance.

Service

Always great service although on this occasion car was not washed as normal , not an essential but a nice professional touch

Service

Staff are always faultless - extremely polite, cheerful & keen to help - very different from some showrooms / service centres! The courtesy car system is great & gives an opportunity to try other cars to plan ahead for my next purchase

Service

Attend to problem immediately

Service

Coopers York care for their customers

Service

Cooper York delivered a great service, above and beyond expectations. Unfortunately the same can't be said for BMW Leeds who were contacted twice by the website and I'm still awaiting a response or callback from them.

Service

Could not have been more helpful

Service

Even though York was very busy, Mike fitted me in as he knows I am a high mileage driver.

Service

Service and MOT completed without problem or issue. Staff very helpful.

Service

Although the car was fixed, I have not been able to talk to the technician who worked on the car. I specifically asked to speak to him when I rang up. Instead I spoke to someone on the service desk who was unable to answer my questions.

Service

I have my tyres checked and this work is done willingly and efficiently.

Service

On time and cleaned car

Service

whilst i am very unsatisfied with the BMW brand, Cooper have always provided excellent service ( within the limits of what they can do)

Service

Friendly service

Service

the service was excellent, if i could deal with mike in the service department i would be more than happy.

Service

I was provided with a courtesy car and professional and amiable attention throughout.

Service

The staff working in the service centre reception were their usual excellent selves. The organisation did not seem to respect their desire to provide excellent service by providing enough staff to meet demand.

Service

No problems this time, although the time before I was frustrated. Although they did phone me to say that an additional brake fluid service was required which I had not been aware of. They cleaned the inside of the car but not the boot.

Service

Very good service, just wish I was able to drop the car off earlier before 8 o'clock.

Service

on collection the car was given back to me with no paperwork to what had been completed, no explanation of what had been completed,i asked for an e mail and still nothing the car was used and thrashed. last 30mpg. in 4 miles to lose so much aweful

Service

Outstanding customer care, top class

Service

Very little could have been done better. I particularly liked the video showing the under car inspection, and the sensible and sensitive way I was reminded that the courtesy car was an automatic. Again great touches, staff training and attitude!

Service

Very satisfied with the service. That's why we keep going back to them.

Service

The staff we courteous, down to earth and we felt very well looked-after during our discussions. Matt and Tom were fantastic. Also the MOT afterwards was delivered on time and we were very happy with Mike's service.

Service

Had many cars from Cooper York and always happy from the service department. Always do what they say.

Service

Very efficient service and flexible with dates and times of bookings

Service

Very friendly and professional compared to Cooper Teesside

Service

did exactly what was agreed and provided refreshments while waiting

Service

Had to wait 15 mins before my car was checked in. The courtesy car I was given only had 7 miles diesal left, more time spent going to get fuel, which made me later for work.

Service

Well organised and given plenty of time to arrange change over. Tim Green was excellent

Sales

Quality level of service that matched my expectations of the brand.

Sales

Nice when collecting the vehicle. Like driving it out of the showroom.

Sales

The staff I dealt with were all courteous and knowledgable and keen to help

Sales

No high pressure sales, offered fair price for my trade in. I built my car on your website and that is exactly what I got.

Sales

Edward Webster at Cooper York was helpful and attentive at all times responding quickly even late in the evening or on weekends.

Sales

Everything was made very simple and authorised very quickly.

Sales

All the staff I dealt with wete polite, knowledgeable and professional

Sales

Second time at Coooer in six months MUCH better experience this time , communication almost 100% now and everyone involved made me feel welcome Hope to be a repeat customer in the future

Sales

I didn’t have to wait long for my new car

Sales

Quick and straight forward

Sales

Customer service & attention to details by Tim Green sales advisor was first class

Sales

Good in all respects. Communication was excellent.

Sales

Perfect service, there is a reason I drive from Hull to York to deal with BMW York and yet again the service at York was flawless.

Sales

I was looked after very well

Sales

Excellent service as always.

Sales

Excellent service from the first enquiry to driving the car out of the showroom

Sales

It would have been 5stars but I found a scratch on the car and I am still awaiting what is going to be done with it. Car itself is lovely and everything I want. My first new car

Sales

Great service Friendly staff

Sales

We could not fault the efficiency, friendliness and 'intelligent' cover when a member of staff was on leave. First class

Sales

Can't fault the service or the help that I received from both Tim Green and Adrian Cox at Coopers York.

Sales

The ratings only reflects the service I received from Andrew Lidiard. The day after when I received my documents from the DVLA and got served by another salesman as Andrew was on holiday I would not give such a high score

Sales

Everything went smoothly

Sales

Excellent service especially from Andy and Phil the ‘genius’

Sales

Biscuits

Sales

Mark introduced me to different members of his team and they all introduced themselves and explained every step of the process and made it enjoyable. Mark and Ed explained the finance side and Phil explained the technical side of the car.

Sales

Good vehicle handover with lots of online pre car pickup paperwork done to make best use of time

Sales

The vehicle was delivered by Cooper BMW with the minimum of disruption and excellent communication.

Sales

Tim Green who dealt with the sale of my car made was really helpful and made the process and experience extremely easy and enjoyable.

Sales

The day before I was due to collect my new car I was contacted by the dealership to say there had been a stop put on the release of the car due to faulty wheel bolts. I had just cancelled my insurance on my car that I was due to give back.

Sales

very pleased with the efficient way they looked after me from locating the car of my choice and the friendly greeting we received on collecting our new Car

Sales

Very good service provided

Sales

Very helpful staff.

Sales

Everything taken care of made the whole experience stress free

Sales

The sales rep knew his job, and any questions I asked he found them out for me.

Sales

very good sales person

Sales

my reservation relates to an excess of paperwork and although I realise much of this is mandatory I would have thought paying cash by debit card via a uk bank should absolve me of credibility issues .

Sales

Once I had made my mind up the process was painless and the handover executed to perfection.

Sales

Friendly sales approach with no pressure to buy

Sales

Purchase was good. There was an issue with a recall which delayed the delivery

Sales

Kept us informed throughout build time. No issues at all

Sales

they make everything so easy

Sales

Very good experience from start to finish. Excellent communication great team at Cooper York and a very nice handover

Sales

Tim Green gave us his full attention and explained all the car and finance options. Phil the genius continued when we returned for explanations on the upgrades since our last car.