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Times quoted were adhered to and the vehicle brought back to me in a clean condition
again what can I say , people there is nice and i did not have wait for a long time , just satisfied with service
I have no complaints at all, and am impressed with the service
Very helpful, did everything without hassle
Prompt, efficient service with no surprises
Recall work carried out without issues
No problems so far
Everything went according to plan / schedule and the few questions I had were answered satisfactorily. The staff were pleasant, courteous, and efficient.
2.30 hours taken but I was not informed that the service beforehand that included an 'inspection' and 'clean' although not disappointed that these happened.
The service was completed successfully. A minor issue arose after the service, but it was resolved quickly.
Great loan car but completion of work later than promised
Service was awful. In short. Traveled to test drive car and had been sold. Found another car to purchase after various issues with buying the car I picked it up on a night. Leon handed car and said bye. Straight away problems which I had to return
Prompt and efficient service. Pick up and return car to my home a big plus for me.
On time service, and the car was returned sparkling clean.
The team at York solved the problem with my car and always kept me informed of the progress.
Did what they said they would do. Made appointment over the telephone, and turned up at the appropriate time on the chosen date.
Careful check of tyres and also of front brake pads
I had a new tyre fitted, after driving away the tyre warning light came on, this should have been re-set before i left the garage.
Quick, courteous and got car cleaned!
car collected and returned and cleaned
I always find this is a very difficult question to answer. I can only assume that all of the work was carried out (it is not possible to check). The car was running fine when I took it in for servicing and also fine when I drove it home.
No problems at all with service. Finding someone to discuss sales with at the same time seemed to be a problem. My details were taken eventually and a call back made, but no follow up.
Coopers York always make you welcome and keep you informed
My car problem is still not fixed even though it has been in the BMW garage for 3 separate full days. I am now waiting for a part coming from Germany and I have no idea how long that will take.
They sorted all the little issues that I had at a good price, and were honest about my brake pads not needing to be replaced, which gave me good faith in their honesty.
My problem was dealt with quickly and efficiently.
They were very good and had no problems with the overall experience. Having a courtesy car was a great help.
Delivered all promised on this occasion.
The staff at cooper york are great - professional - get the job sorted - lift into work - nothing is too much trouble
I said I would wait for the service to be completed. The car was there before the scheduled appointment for it's first service (15,000 miles) but I was waiting for 2 hours which seems rather long to me. I'm sure the service didn't take that long.
Staff were all helpful and friendly, and knew exactly what i was coming in for.
Everything was handled quickly and efficiently
I took my car in and the man at the service desk ignored me until I said I was bringing my car in for a pre booked appointment, the man just said to me "go sit down on one of the seats, I'll be with you when I'm done" that was completely rude of him
Service was quick, garage was prepared to price natch.
All settings in car were reset to factory, no one informed me of this
The car was easily booked in and on the day of the service your staff were very helpful and efficient
Both the service department and the body shop were excellent. Good service and no hassle
Very friendly assistance
Service and communication were both excellent.
Good service from Mike Edson.
My car is picked up from the house and one left for me to drive.When returned it is always perfect
I did not purchase my car from this BMW Centre so I was a little unsure of my reception but I need not have worried as I have returned twice now and been treated and looked after as a friend and business partner
Efficient reception dealing with the request, collect and delivery very convenient, standard of work and communication excellent.
Great service from Mike, as usual
My visit was dealt with courteously and swiftly.
Slight issue with initial suggested remedial action to fault, but subsequently resolved to my satisfaction, though suggestion was initially of severe concern to me.
Staff always pleasant . Mike Edson is extremely helpful and l feel that myself / car are very looked after when dealing with him.
service ok, but there is stilll an issue with my car's ckutch - which judders - and BMW don't seem to want to address the issue
Staff were helpful and documentation was clear
Car was booked in for pre warranty expiry checks. Coopers said it needed service so I agreed. When the service was done I could not believe the price, £ 672. They said no service for 2 years but my service indicator now says6000 miles!
Had to hang around after our collection time would have been nice to have been offered the option of a lift into town
Nice staff, well serviced car and kept to promised time
Problem rectified quickly
The person who dealt with me on the service desk was excellent
Car collected and returned on time with all work complete
All went as planned except when the wrong part was delivered
The work was undertaken efficiently and within timescales.
Paul Garlick was a pleasure to deal with and kept me up to date
Good handover, paperwork all in order, then the set up of the car with driver preferences, paring phones etc was carried out by a technician.
The process was simple, efficient and the sales exec went the extra mile to make sure all the elements were agreeable. He even helped me with the retention of my numberplate
Quick and efficient
Tom, who I dealt with during the whole ordering process, was very professional and knowledgeable. His relaxed manner and efficient management of all the paperwork involved in the handover was exemplary.
Would have been 10 except for poorly placed GardX label on windscreen & overinflated tyres.
from start to finish ,complete professionalism ,with positive attitudes coupled with the will to help .even rated the coffee 5 * .
All requirement dealt with by phone / email. The dealership (Oliver) makes ordering a new car so easy. All requirements have been met (and he managed to source the perfect car).
Having visited other brands Bmw in another league
Professional, curtious, and reassuring, mr Andrew Lidiard at York was great
Tim Green at Coopers of York is the most helpful car sales person I have come across. He knew his product & did everything he could to help us in our search for a new car. What a fantastic man. Will definitely go to him again.
Absolutely no problem.
Cooper York were by far the best dealership Ive dealt with far more personable than Sytner.Oliver Guiterrez was fantastic nothing was too much trouble.
Very helpful and knowledgable about Bmw products!