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Always courteous, knowledgable and helpful, with a quick service turnaround
See above. Great help from Emma Younger and Alan in the workshop
Service is always to high standards and staff are very friendly and helpful.
Outstanding customer service
Still haven't received details of service work done and not very interesting in getting to the bottom of what caused tyre tread to be dangerously worn
Staff tried very hard to find and correct rattles and squeaks. time will tell i they have succeeded
I have had no service on my veichle so far only discussions about service packs.
always willing to be helpful
Work completed on time to a very high standard at the quoted price.
Listened to me,and completed my requirements fully.
Amazing support will look now at purchasing from this dealership
Completed the service within the time scale given and I assume all the points in question will have been looked at.
Thought windscreen waters repair very expensiveService very goodCollection service very convenient
Service took a little longer than expected as they were busy, however still didn't take too long, and was kept informed.
issues found on the end of warranty check meant re booking the car in for another date for the work to be carried out. Would of been nice to of had some forsight and booked additional workshop time for issues already highlighted.
Fitted car in as an emergency
Car was clean and I was pleased with the service.
All work completed fully
Everybody was helpful, thank you.
I was well received on arrival and the service to my BMW 650i was carried out as agreed and on time while I waited
Good service experience - Expensive but transparent and upfront with cost.
The service team do their job without causing me any stress; easy to book, efficient and polite.
The cost of this second service was much higher than you would expect. I asked for the cost at the booking stage and told that this couldn't be given at this point but would be given when the car was dropped off and could make my choice then. Poor
Friendly, knowledgeable and efficient.
They are very busy but always made sure you were kept up to date with the progress of your service.
Service due in 3,000 miles I asked if it could be done, but it still shows on the dash due in 3,000 miles!
Being a long-standing customer you get remembered by long standing staff,and you only get those by the way they are treated.
Good, friendly staff and very helpful fixing a fault on the day in addition to service
Speaks for itself
Great service, not too expensive
I was disappointed in the fault that arose and the cost to rectify this but was pleased that BMW contributed to the overall cost by supplying the replacement part free of charge. The repair was carried out efficiently,
Said they would clean the washer bottle under warranty that was no longer working. Said they would do it, said they DID do it but on drive home they still didnt work. On next visit told £270 to do the work they said previously would be done free
I booked my car in 3 weeks before the service date and as it needed a software update I requested a loan car. When I got to,the garage no loan car was available, after about 30 mins one was found.
For a small service it took far longer than I was led to expect
On bringing the car in for service at 08:20 i was told it may be subject to a recall. Only at 16:30 when I arrived to pick it up was I told the car had been recalled and I couldnt have it back.
Work carried out while we waited
Whatever we have booked the car in for has been professionally carried out and the valet cleaning is an added bonus.
I was kept informed on the day of service but I am still waiting for a call to replace a part on a recall issue
Even though Dealer was unable to complete the service the same day, they handled the issue with honesty and professionalism.
Phone service to book the car in was excellent. Very polite and efficient. Service to collect and return the car was also excellent. Prompt and on time. Mechanic service yo inpsecf car was very poor!
I travel a 180 mile round trip to have my car serviced here as they are much more professional and far friendlier than my local dealership
I did not receive the usual call the day before the service about what time the car woud be collected.
They need more staff for telephone lines
Only one of the two faults was fixed and I had to return to get the job done completely.The tyre problem was fixed at the second attempt after they found that the tyre pressures were set wrongly for the model. They had set them 6 months earlier!
Was told Tyres would be £156 inc VAT when booking on phone when car went in I was called to say a mistake had been made and the tyres were £222 each plus VAT. Previously tyres from Coopers were cheaper than anywhere else now it would seem they are t
Quite good but had to return to the dealership to have the service notification alert reset as they hadnt done this after completing the service
Friendly courteous staff with a sense of humour. Service/MOT completed ahead of time with no issues.
The service process was excellent - including the fitting of two new alloys under warranty. However the courtesy car was not in an acceptable condition. It wasnt clean inside and dirty outside. I actually washed the car myself during the loan period
Efficient friendly service. Rather expensive for what was effectively an oil change and a car wash.
Relaxed and serviced in good time
Neil is a great guy and the drinks are good
Missing dust cap and tyre pressures all wrong.
Cant fault anything.
Staff all extremely polite and friendly. Car serviced as required at a good price
Diagnostic check was fine but Connected Drive handover not available as per booking
Overall, excellent service. Significant cost incurred at a routine service over and above what I would expect (minimal issues with the car). Nonetheless, overall a good service.
Mike Edson ensures everything is done efficiently.
At least the car was clean when I got it back
It is always a very pleasurable experience dealing with Mike Edson & his team when my car needs any maintenance. Mike is extremely helpful & very efficient
I thought the car would have been washed and valeted but it wasn't.
During long wait not kept informed. Discounted bill saved the day somewhat.
Sorted everything out and picked up problems that were fixed under warranty.
A satisfactory result to an ongoing problem.
I am a BMW Bristol customer but was slotted in to a fully booked workshop schedule in York at 5pm for the car to be mended and returned by early the next afternoon. Parts were organised for overnight delivery even before I limped in to York.
Good service but poor communication. I had to phone 3 times before anyone got back to me to tell me my car was ready to collect
Job done to spec. Too long though. They told me the car would be easy shortly . It was ready 45 mins later. Better to tell me 45 mins, so I could have done something else in the meantime
Fault and recall. Fault fixed by BMW Assist so only recall work to be done. To be ready by 5.00pm. Not ready - told 1.00pm the following day. At 2.00pm called BMW, told someone would phone back - no call. Car not done until 3rd day!
All worked perfectly, exactly as promised.
Long waiting for appointment is not happy
I had no problems at all with the Service/MOT appointment, either at drop-off or collection. I also spoke at length with Phil Morfitt (the BMW Product Genius), who was (as usual) extremely helpful ... he's a star.
Friendly environment with attentive staff.
Everything was as expected, having been clearly explained in advance.
Always great service although on this occasion car was not washed as normal , not an essential but a nice professional touch
Staff are always faultless - extremely polite, cheerful & keen to help - very different from some showrooms / service centres! The courtesy car system is great & gives an opportunity to try other cars to plan ahead for my next purchase
Attend to problem immediately
Coopers York care for their customers
Cooper York delivered a great service, above and beyond expectations. Unfortunately the same can't be said for BMW Leeds who were contacted twice by the website and I'm still awaiting a response or callback from them.
Could not have been more helpful
Even though York was very busy, Mike fitted me in as he knows I am a high mileage driver.
Service and MOT completed without problem or issue. Staff very helpful.
Although the car was fixed, I have not been able to talk to the technician who worked on the car. I specifically asked to speak to him when I rang up. Instead I spoke to someone on the service desk who was unable to answer my questions.
I have my tyres checked and this work is done willingly and efficiently.
On time and cleaned car
whilst i am very unsatisfied with the BMW brand, Cooper have always provided excellent service ( within the limits of what they can do)
the service was excellent, if i could deal with mike in the service department i would be more than happy.
I was provided with a courtesy car and professional and amiable attention throughout.
The staff working in the service centre reception were their usual excellent selves. The organisation did not seem to respect their desire to provide excellent service by providing enough staff to meet demand.
No problems this time, although the time before I was frustrated. Although they did phone me to say that an additional brake fluid service was required which I had not been aware of. They cleaned the inside of the car but not the boot.
Very good service, just wish I was able to drop the car off earlier before 8 o'clock.
on collection the car was given back to me with no paperwork to what had been completed, no explanation of what had been completed,i asked for an e mail and still nothing the car was used and thrashed. last 30mpg. in 4 miles to lose so much aweful
Outstanding customer care, top class
Very little could have been done better. I particularly liked the video showing the under car inspection, and the sensible and sensitive way I was reminded that the courtesy car was an automatic. Again great touches, staff training and attitude!
Very satisfied with the service. That's why we keep going back to them.
The staff we courteous, down to earth and we felt very well looked-after during our discussions. Matt and Tom were fantastic. Also the MOT afterwards was delivered on time and we were very happy with Mike's service.
Had many cars from Cooper York and always happy from the service department. Always do what they say.
Very efficient service and flexible with dates and times of bookings
Very friendly and professional compared to Cooper Teesside
did exactly what was agreed and provided refreshments while waiting
Had to wait 15 mins before my car was checked in. The courtesy car I was given only had 7 miles diesal left, more time spent going to get fuel, which made me later for work.
Well organised and given plenty of time to arrange change over. Tim Green was excellent
Quality level of service that matched my expectations of the brand.
Nice when collecting the vehicle. Like driving it out of the showroom.
The staff I dealt with were all courteous and knowledgable and keen to help
No high pressure sales, offered fair price for my trade in. I built my car on your website and that is exactly what I got.
Edward Webster at Cooper York was helpful and attentive at all times responding quickly even late in the evening or on weekends.
Everything was made very simple and authorised very quickly.
All the staff I dealt with wete polite, knowledgeable and professional
Second time at Coooer in six months MUCH better experience this time , communication almost 100% now and everyone involved made me feel welcome Hope to be a repeat customer in the future
I didnt have to wait long for my new car
Quick and straight forward
Customer service & attention to details by Tim Green sales advisor was first class
Good in all respects. Communication was excellent.
Perfect service, there is a reason I drive from Hull to York to deal with BMW York and yet again the service at York was flawless.
I was looked after very well
Excellent service as always.
Excellent service from the first enquiry to driving the car out of the showroom
It would have been 5stars but I found a scratch on the car and I am still awaiting what is going to be done with it. Car itself is lovely and everything I want. My first new car
Great service Friendly staff
We could not fault the efficiency, friendliness and 'intelligent' cover when a member of staff was on leave. First class
Can't fault the service or the help that I received from both Tim Green and Adrian Cox at Coopers York.
The ratings only reflects the service I received from Andrew Lidiard. The day after when I received my documents from the DVLA and got served by another salesman as Andrew was on holiday I would not give such a high score
Everything went smoothly
Excellent service especially from Andy and Phil the genius
Mark introduced me to different members of his team and they all introduced themselves and explained every step of the process and made it enjoyable. Mark and Ed explained the finance side and Phil explained the technical side of the car.
Good vehicle handover with lots of online pre car pickup paperwork done to make best use of time
The vehicle was delivered by Cooper BMW with the minimum of disruption and excellent communication.
Tim Green who dealt with the sale of my car made was really helpful and made the process and experience extremely easy and enjoyable.
The day before I was due to collect my new car I was contacted by the dealership to say there had been a stop put on the release of the car due to faulty wheel bolts. I had just cancelled my insurance on my car that I was due to give back.
very pleased with the efficient way they looked after me from locating the car of my choice and the friendly greeting we received on collecting our new Car
Very good service provided
Very helpful staff.
Everything taken care of made the whole experience stress free
The sales rep knew his job, and any questions I asked he found them out for me.
very good sales person
my reservation relates to an excess of paperwork and although I realise much of this is mandatory I would have thought paying cash by debit card via a uk bank should absolve me of credibility issues .
Once I had made my mind up the process was painless and the handover executed to perfection.
Friendly sales approach with no pressure to buy
Purchase was good. There was an issue with a recall which delayed the delivery
Kept us informed throughout build time. No issues at all
they make everything so easy
Very good experience from start to finish. Excellent communication great team at Cooper York and a very nice handover
Tim Green gave us his full attention and explained all the car and finance options. Phil the genius continued when we returned for explanations on the upgrades since our last car.