No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Very friendly assistance
Service and communication were both excellent.
Initial quote for oil/filter change + brake pads was £744 after much negotiation this reduced to £587 which was still more expensive than local BMW specialist using OM parts at £522. BMW value service pack not allowed on my 2.5 yr which was £527 !!!!
Good service from Mike Edson.
My car is picked up from the house and one left for me to drive.When returned it is always perfect
I did not receive any written information in detail as what jobs had been carried out.
Efficient reception dealing with the request, collect and delivery very convenient, standard of work and communication excellent.
I did not purchase my car from this BMW Centre so I was a little unsure of my reception but I need not have worried as I have returned twice now and been treated and looked after as a friend and business partner
Great service from Mike, as usual
Staff always pleasant . Mike Edson is extremely helpful and l feel that myself / car are very looked after when dealing with him.
My visit was dealt with courteously and swiftly.
Slight issue with initial suggested remedial action to fault, but subsequently resolved to my satisfaction, though suggestion was initially of severe concern to me.
Staff were helpful and documentation was clear
service ok, but there is stilll an issue with my car's ckutch - which judders - and BMW don't seem to want to address the issue
Car was booked in for pre warranty expiry checks. Coopers said it needed service so I agreed. When the service was done I could not believe the price, £ 672. They said no service for 2 years but my service indicator now says6000 miles!
Had to hang around after our collection time would have been nice to have been offered the option of a lift into town
Nice staff, well serviced car and kept to promised time
Problem rectified quickly
Car collected and returned on time with all work complete
The person who dealt with me on the service desk was excellent
All went as planned except when the wrong part was delivered
The work was undertaken efficiently and within timescales.
Paul Garlick was a pleasure to deal with and kept me up to date
Always looked after very well
the service department make you very welcome and keep you informed all the way through the work
Good communication regarding when car would be completed and ready for collection.
The queuing system is always a challenge . No clear process to show whos next
My concerns addressed and additional helpful recommendations made.
Kept me informed.
Efficient and prompt
The moment you walk in you feel at ease
No updates given and had to resubmit car for further repairs that werent diagnosed.
Not completely satisfied as when I received my confirmation of appointment email it only stated the date and the not the time of the appointment. I would like to have seen both.
Excellent service as usual
Go out of their way to ensure the customer is not inconvenienced.
Excellent service. Very good quality work. I particularly liked the video of the free health check that was sent to me.
As stated completely satisfied
Nice staff. Everything completed quickly as promised.
Fault was difficult to locate, but, technicians and Garage Controller persevered and fixed the issue following several visits.
Car collected. All service requirements done.
Friendly staff, explain any issue, car cleaned & valeted, comfortable waiting area
Mike and Grant were great. Helpful with information about what needed doing to the car and why. Explained what would be happening. Friendly and enthusiastic. Came across that they really cared about the customer and the car and the reputation of BMW.
Great customer service and very friendly
Fast, professional service.
My car was attended to on time and without any fuss while i waited.
Delivering the 'Brand' expectations.
Efficient, helpful, car returned immaculate. No charge made for health check and looking into warning signal.
No issues. Service xarried out as expected
They were able to fit in my car for some work several weeks in advance of my local dealership and the staff are friendly and helpful. I was prepared to do a 180 mile round trip to deal with these guys, so they must be good.
Pick up & return easily done despite weather. Health check video & update on progress.
Fault and service completed, within budget, and I was informed at very stage by phone call
The work and the communication was excellent.
Looked after me well and helped me when I was in hospital and couldnt get the car to the garage for a repair. Pick up the car and returned the car cleaned and tidied because I was not well enough to do it myself
Start to finish excellent service
Good: Faulty i-drive sorted during service, software upgrade installed during service.Negative: Annoyingly, the service indicator not reset - I will need to visit dealership again specially to get this done.
bmw delayed our car delivery due to a recall. By the time we got the car, you put some included items as extras which made the car go over the £40k tax threshold. Anyway, the dealership dealt with the issue and we received a refund to compensate it.
I would have given the maximum score but for a minor omission that occurred during the service, which was recognised and acknowledged by the service crew
pleasant, efficient service
Car handed back as I would expect after a service.
as above, they did what I asked within the time agreed.
all done correctly
I found James to be very polite and informative regarding how long the work would take etc,
BMW collected my car, serviced and MOT it and returned it to me before 6 pm the same day.
Because they did the upgrade and adjustments in a customer friendly way.
Very reasonable goodwill offer for expensive
From start to finish, the friendly staff were totally professional in the way they dealt with my every needs. When I collected the car it was spotless inside and out.
There was a slight mixup with the charge I was quoted, where the Service Advisor tried to charge me more when I arrived. It was resolved quickly and without fuss however.
Because even though I was unsure it was the battery that needed replacing at an expense of £300 the engineer was correct and problem solved
Quotes given for work required in future with no pressure to have done immediately
First class friendly service.
Everything was fully explained
The team at York went out of their way to accommodate my needs on this service.
Excellent service experiencr
I loved having one liaison to deal with. Everyone was friendly and helpful.
Hassle free, friendly and simple
i have been happy with the service but this time at Coopers it seem to be lacking the aftercare which i have experienced every time little things like the service schedule in a nice folder like previously. no video if the inspection either
Completed ahead of time, good comms, friendly staff
because there were no faults in he experience
The car had to go for repair twice in one week as the problem (rainwater ingress) had two causes and only one was diagnosed on the first visit.
Took longer than expected. Meant waiting around.
I would have scored the dealership a 5 if it wasnt for the admin error by them that meant I had to wait a further four days for my car to be ready for collection. A full tank of fuel and a loan car helped but wasnt the same as driving off in my car
Having visited other brands Bmw in another league
Professional, curtious, and reassuring, mr Andrew Lidiard at York was great
Tim Green at Coopers of York is the most helpful car sales person I have come across. He knew his product & did everything he could to help us in our search for a new car. What a fantastic man. Will definitely go to him again.
Absolutely no problem.
Very helpful and knowledgable about Bmw products!
Cooper York were by far the best dealership Ive dealt with far more personable than Sytner.Oliver Guiterrez was fantastic nothing was too much trouble.
as I stated earlier everything fine
Same answer as before - great communication from start to finish with Andrew.
Andrew Lidiard and Matthew Broadfoot treated me exceptionally well. Both are highly professional, very customer focused and made the purchase experience extremely easy, helping me through every step along the way.
I had to take the car back the following day to have marks removed from door pillar which should have been picked up on pdi
The team at Cooper York are extremely friendly and helpful and their knowledge of all aspects of the range of vehicles is impressive. The level of service suits us well and we particularly like their approach to sales.
I would have preferred my car in orange or blue however the deal offered was on white due to that being available which is why I have dropped 1 star.
Tim was very attentive, contacting me when necessary and keeping me informed.
The sale was professionally conducted in a friendly manner.
Tim Green made the experience very easy and understandable for us
My car was ready to pick up faster . Then any other model of car I bought in the past
Welcoming feel always kept informed
We were looked after and kept informed throughout and other sales staff were available to suit our availability.
Answered all my queries, were very welcoming, explained the car in detail and were very friendly
Purchase of the car was fine. It became apparent when the car was in natural light that our white car was covered in brown marks. The car was taken back to the dealership who resolved the matter over a few days.
I couldn't fault the person that I dealt with.
We came up with a plan with our sales person. We then ripped up the plan, but everything progressed as if we'd actually had a proper plan!
Always friendly and would offer sensible advice. Always kept fully informed of the progress of the build - a nice touch. And importantly BMW were able to provide the product I wanted.
Helpful and knowledge staff.
Friendly and knowledgeable. Tim was efficient and took time whilst not over complicating the process
Sales exec could not have been more help full
The service received was perfect all the way through the purchasing procedure
Were completely helpful throughout and always did what they promised re getting back to me on any point.
Was able to communicate easily via email, fast responses